AWS Machine Learning

NOVEMBER 27, 2022

Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for, even when it’s scattered across multiple locations and content repositories within your organization. Go to the Search Indexed Content tab and test it out.

Travel 77

Travel User Experience Data Innovation 77

ShepHyken

AUGUST 17, 2022

It was one of the most powerful customer service and experience books at the time, and the content aligned perfectly with my idea of creating Moments of Magic for our customers. One of those non-employee interaction examples had to do with the tray table at each seat on the plane. Carlzon’s definition of the Moment of Truth was: .

Airlines 131

Airlines Comparison Advertising Customer Service Training 131

AWS Machine Learning

NOVEMBER 2, 2023

Generative AI and natural language programming (NLP) models have great potential to enhance teaching and learning by generating personalized learning content and providing engaging learning experiences for students. The content is served through an Amazon CloudFront distribution with an Application Load Balancer as its origin.

Transportation 103

Transportation Course Guidelines How To 103

Comm100

JANUARY 17, 2024

Table of Contents What is automation in customer service? The best Gen AI bots also automatically index website & company content to ensure they only deliver helpful & accurate answers, avoiding hallucinations that can deliver incorrect information. Chapters Chapter 1 What is automation in customer service?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

AWS Machine Learning

FEBRUARY 2, 2024

In the RAG pattern, we find pieces of reference content related to an input prompt by performing similarity searches on embeddings. Embeddings capture the information content in bodies of text, allowing natural language processing (NLP) models to work with language in a numeric form.

Analysis 91

Analysis Data System Examples 91

SAP Customer Experience

AUGUST 2, 2023

Overview Integrate SAP S/4HANA Cloud with SAP Emarsys Customer Engagement Table of Contents Integration Overview SAP S/4HANA Cloud and On-Premise Configuration SAP Cloud Integration IFlow Configuration SAP Emarsys Customer Engagement Configuration In this blog post we will describe one possible approach for replicating Contact and Sales Data from SAP (..)

Customer Engagement 70

Customer Engagement Engagement Sales Customers 70

AWS Machine Learning

MARCH 1, 2024

Semantic search is widely used because it is able to understand more human-like questions—a user’s query is not always directly related to the exact keywords in the content that answers it. It enables searching over both the content of documents and their underlying meaning.

Knowledge Base 108

Knowledge Base Chatbots Policies Government 108

kommunicate

JANUARY 12, 2024

Last Updated on January 12, 2024 Table of Contents It is the year 2025. You are visiting your local clinic, waiting for your doctor’s appointment which is scheduled to begin sharp at 11. The nurse guides you into the doctor’s visiting room, and the doctor starts to record your entire interaction with them on an [.]

Healthcare 52

Healthcare Chatbots Interaction 52

BirdEye

JANUARY 17, 2024

Or, while certain types of content might perform well for one location, they might be irrelevant for another location. They ensure that content aligns with your overarching brand standards and messaging strategy and fits each social media channel’s specific tone. Let’s dive in. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Software Feedback 109

BirdEye

JANUARY 25, 2024

You’ll learn: What automated review sharing is The benefits of sharing reviews on social media Tips for optimizing your automated review sharing strategy Table of contents The importance of online reviews What is automated review sharing? Turning your customers’ kudos into buzz-worthy social content seems like a no-brainer.

Social Media 110

Social Media Brands How To Multi-Channel 110

AWS Machine Learning

MARCH 8, 2023

We add this data to Snowflake as a new table. We create a custom training container that downloads data directly from the Snowflake table into the training instance rather than first downloading the data into an S3 bucket. Ingest the data in a table in your Snowflake account.

Training 105

Training Data Resources Management 105

BirdEye

OCTOBER 16, 2023

Table of contents What is SEO reputation management? You start out by optimizing your website and creating content. Before you know it, consumers researching your brand and industry repeatedly see content that reflects your company positively. 81% of consumers search online before physically going into a store.

Strategy 110

Strategy Management Brands Video 110

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. No longer producing content that aligns with your evolving business objectives, market trends, or customer expectations. Table of contents How to delete a YouTube account channel in 2024 within 3 minutes?

Social Media 59

Social Media How To Video Data 59

kommunicate

JANUARY 5, 2024

Last Updated on January 5, 2024 Table of Content If you ask any business owner about the area that they would most like to automate, in a majority of cases, it would be customer support. Chatbots, virtual assistants, and today, LLMs, all are competing against the headset-wearing bunch. And with LLMs, it looks like the [.]

Chatbots 40

Chatbots Customer Service Customers 40

ShepHyken

DECEMBER 4, 2019

There were eight of us, so we needed two tables pushed together. The hostess pointed to a table and said when that party got up, we could have their table and the table next to them, which was empty. I noticed that on the other side of the occupied table there was another empty table. Think before you speak.

Tips 117

Tips Training Customer Service Training Customer Focused 117

kommunicate

JUNE 11, 2021

Table of Content: Benefits of Having a Chatbot for your business Some of the Renowned Chatbot building Platforms A chatbot built to talk in multiple languages through customization Important Integrations that would enhance Chatbot’s Efficiency Chatbot building team that is right for your business Developing a Roadmap to a smart Chatbot How to (..)

Chatbots 96

Chatbots Roadmap How To Customers 96

BirdEye

NOVEMBER 21, 2023

From leveraging modern approaches like virtual tours to mastering collaborative content creation, this article guides you through strategic steps designed to innovate, captivate, and elevate your marketing game. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

SEPTEMBER 19, 2022

Table of contents Frequently asked questions Enterprise SEO explained Enterprise SEO vs traditional SEO Benefits of enterprise SEO Simple enterprise SEO strategies 4 scaling SEO strategies for enterprises 1. Content templates 4. Domain authority refers to the strength of a website based on the quality of the content it offers.

Social Media 96

Social Media Case Study Tools Report 96

BirdEye

MARCH 1, 2024

Table of contents What is E-E-A-T? E-E-A-T is an acronym created by Google that stands for: Experience Expertise Authoritativeness Trustworthiness In a nutshell, your E-E-A-T score signals your ability to provide top-notch content and experiences. Note: Google updates its search ranking systems often.

Guidelines 59

Guidelines Social Media Case Study Effort Score 59

AWS Machine Learning

DECEMBER 21, 2022

SageMaker Feature Store now supports Apache Iceberg as a table format for storing features. This accelerates model development by enabling faster query performance when extracting ML training datasets, taking advantage of Iceberg table compaction. Table formats provide a way to abstract data files as a table.

Groups 73

Groups Travel Training Data 73

BirdEye

MARCH 15, 2024

Table of contents What is the best time to post on YouTube? Afternoons (2:00 PM – 4:00 PM): Post-lunch breaks and mid-afternoon slumps create opportunities for viewers to engage with your content. Evenings (6:00 PM – 9:00 PM): Midweek fatigue sets in, prompting viewers to unwind with YouTube content in the evening.

Social Media 69

Social Media Entertainment Video Insurance 69

AWS Machine Learning

AUGUST 17, 2022

AWSLOC manages the end-to-end localization process of digital content at AWS (webpages, consoles, technical documentation, e-books, banners, videos, and more). To do so, AWSLOC uses a network of over 2,800 linguists globally and supports hundreds of content creators across AWS to scale localization. How AWSLOC uses Amazon Translate.

e-support 78

e-support Exercises Insurance Analytics 78

AWS Machine Learning

MAY 5, 2023

However, generic search queries would span a wide range of services and across different content creation dates. Users would need to manually select suitable architectural candidates based on specific services and consider the relevance of the architecture design choices according to the content creation date and query date.

Training 101

Training Examples How To Data 101

AWS Machine Learning

DECEMBER 29, 2022

The last decade of the Industry 4.0 revolution has shown the value and importance of machine learning (ML) across verticals and environments, with more impact on manufacturing than possibly any other application. Using simulated sensor signals will allow you to test your system and gain confidence before cutting over to production.

Training 72

Training Analysis Resources Data 72

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. User-generated content (UGC) presents complex challenges for safety.

Video 88

Video Policies e-support System 88

AWS Machine Learning

SEPTEMBER 16, 2022

In this post, we demonstrate how to use Amazon Polly —a leading cloud service that converts text into lifelike speech—to read the content of a webpage and highlight the content as it’s being read. Audio-enhanced content is more impactful and memorable, draws more traffic to the page, and taps into the spending power of visitors.

Examples 70

Examples Resources Customer Experience Interaction 70

BirdEye

SEPTEMBER 12, 2023

Table of contents Why is social media marketing important? But just posting content is often not enough. To do so, Investigate the impact of their content to understand what works well for your competitors. Understand their content to identify gaps and determine how to differentiate yourself.

Social Media 105

Social Media Guidelines Video Analytics 105

AWS Machine Learning

NOVEMBER 21, 2022

Customers such as Synchronoss, Shutterstock , and Nomad Media use Amazon Rekognition Labels to automatically add metadata to their content library and enable content-based search results. The following table shows the labels and confidence scores returned in the API response. New labels. Confidence Scores. Brooklyn Bridge.

Sports 68

Sports Ecommerce Advertising Apparel 68

Brandwatch CX

JANUARY 29, 2024

Unsurprisingly, our social posts and content do well there as our product and target customer fit. Some companies take this a bit far and bombard the poster with content and tweets that are overwhelming and, frankly, spammy. So to get started, consider the following: Who are your audience and what channels do they use? Be wary though.

Social Media 98

Social Media Tips Groups Brands 98

BirdEye

OCTOBER 3, 2023

Table of contents Acknowledging feedback wins customer loyalty Distinguishing between public & private complainers Make the most out of negative feedback: 4 Tips from Jay Baer 1. Analyze review content, not just ratings 4. What do you do when someone leaves a negative review of your business online? Access the webinar here.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 113

Knowledge Base Study Healthcare Travel 113

AWS Machine Learning

JUNE 24, 2022

The Amazon AppFlow Veeva connector allows you to connect your AWS environment to the Veeva ecosystem quickly, reliably, and cost-effectively in order to analyze the rich content stored in Veeva Vault at scale. The Amazon AppFlow Veeva connector is the first Amazon AppFlow connector supporting automatic transfer of Veeva documents.

Policies 72

Policies Healthcare Effort Score Self Service 72

BirdEye

APRIL 28, 2023

Content marketing A lot of consumers prefer to conduct their own research before buying an insurance policy. If your blog or guides aren’t generating consistent leads, it’s likely your content isn’t compelling enough to attract and retain visitors. Fortunately, there are a number of ways to do this.

Insurance 98

Insurance Strategy Marketing Social Media 98

BirdEye

DECEMBER 8, 2023

Table of contents What is corporate reputation? We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. What are the consequences of a poor corporate reputation?

Strategy 116

Strategy Management Social Media Brands 116

AWS Machine Learning

MARCH 30, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Trends 83

Trends Interaction Groups Training 83

BirdEye

SEPTEMBER 1, 2023

Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. Kiran Bellare and Uday Ghatikar: Fireside chat Kiran Bellare is the Product Head of Generative AI at Google. Uday Ghatikar is the Field CTO of Google Cloud.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

AWS Machine Learning

FEBRUARY 20, 2024

ZOO Digital provides end-to-end localization and media services to adapt original TV and movie content to different languages, regions, and cultures. It makes globalization easier for the world’s best content creators. This time-consuming process must be completed before content can be dubbed into another language.

Technology 95

Technology Video Entertainment System 95