Experience Investigators by 360Connext

DECEMBER 12, 2023

Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Thank you for accompanying us on this journey.

Customer Focused 290

Customer Focused Resources Feedback Customer Experience 290

CSM Magazine

MAY 26, 2023

However, there are many resources available that can make a job search easier and help you successfully navigate through this challenging process. Here are six of the best career support resources to help you find your next job. Career Service Centers Many colleges have a career service center available for alumni.

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Resources Culture Industry Meeting 52

Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

Resources 52

Resources How To Video Course 52

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

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Resources Customer Success eBook Multi-Channel 111

InMoment XI

MARCH 29, 2022

It’s also an opportunity to share stories, learn from one another, and emphasize the importance of creating a gender equal world. And we know that part of ensuring that we live out that value is making sure that inclusivity and diversity are front and center in our people strategy. Want to learn more about InMoment’s culture?

Culture 493

Culture Leadership Groups Resources 493

Experience Investigators by 360Connext

OCTOBER 24, 2023

Resources Mentioned: Learn more about CXI Flight School Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? We discuss the importance of such gestures, and how they can significantly enhance an organization’s image and foster customer loyalty.

Retail 270

Retail Connections Innovation Loyalty 270

InMoment XI

JULY 13, 2023

In our recent virtual panel discussion, we explored how different financial firms are embracing the Consumer Duty Act and identified areas where most of their resources have been designated. The panelists shared valuable insights on embracing changes and putting customers at the center of their business.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue? The insights here promise to refine your approach, striking a balance between intricate detail and overarching vision.

Customer Journeys 143

Customer Journeys Data Resources Interaction 143

Circular Edge

DECEMBER 8, 2021

In 10 Warehouse Mgmt Apps to Kickstart Mobile Deployment, we learned how out-of-box AtomIQ apps can be integrated into the entire supply chain, from Barcode Scanning to Approving Purchase Orders & beyond, as well as into other enterprise areas such as Expense Mgmt, Asset Tracking , etc. Resources: #IFDD Replays Available [link].

Resources 52

Resources Self Service Consulting Innovation 52

Experience Investigators by 360Connext

FEBRUARY 6, 2024

Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue? Join us for a conversation that promises to empower your organization with AI while keeping the customer relationship at the core.

Chatbots 143

Chatbots Innovation Customer relationships Resources 143

Experience Investigators by 360Connext

MARCH 5, 2024

We’ll reveal how to navigate the customer journey with foresight and finesse, ensuring that your clients feel heard, valued, and—most importantly—cared for without draining your precious resources. Then, we switch gears to celebrate the heartening bonds we forge with our clients.

Customer Experience 143

Customer Experience Customer Journeys Resources Customers 143

One Millimeter Mindset

SEPTEMBER 15, 2020

Who is your internal go-to resource or resources? For that matter, are you considered your colleagues’ internal go-to resource? Mutually developing networks of internal go-to resources who target making a difference is a mission-critical strategy for cross-functional leadership. Don’t know? Has this ever happened to you?

Resources 86

Resources Leadership Innovation Tools 86

NobelBiz

APRIL 19, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. Before the cloud, call centers would buy physical hardware architectures that needed to be shipped to the locations and installed.

Contact Center 52

Contact Center Resources Management Call Center 52

Experience Investigators by 360Connext

SEPTEMBER 26, 2023

Resources Mentioned: Join the Waitlist for the CXI® Flight School Article: Is Customer Experience Worth It? Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? This is the new age of customer experience, and we don’t want anyone to be left behind.

Loyalty 271

Loyalty Resources Customer Experience Technology 271

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. We have more information in our Resource Library. Product Adoption.

Resources 52

Resources Roadmap eBook Analytics 52

Customer Bliss

OCTOBER 24, 2019

Their goal is to keep the customer at the center of its operations. You will need to truly learn how to describe and define the business of the business and consistently drive accountability. I’ve been a CCO in the auto industry, in technology, real estate, and others. Know Your Audience and How to Best Meet Their Needs.

Resources 185

Resources Chief Customer Officer Customer Experience Tips 185

Experience Investigators by 360Connext

FEBRUARY 13, 2024

Resources Mentioned: Experience Investigators Learning Center How a Service Code Empowers Employees to Deliver Exceptional Experiences Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

Customer Expectations 143

Customer Expectations Customer Experience Strategy Course 143

Experience Investigators by 360Connext

JANUARY 23, 2024

Get ready to learn the importance of accessible tutorials, demos, and why fostering feedback loops is your ticket to continuous improvement and customer satisfaction. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Innovation 143

Innovation Customer Centricity Customer Satisfaction Customer Journeys 143

NobelBiz

DECEMBER 15, 2020

And what are the consequences in a call center? We will look in-depth at this issue and what strategies can be adopted by contact centers. And here’s what you should know about mental health and stress among call center employees. In the world of contact centers, where performance and numbers are at the forefront.

Call Center 52

Call Center Contact Center Return on Investment Transportation 52

Experience Investigators by 360Connext

MARCH 26, 2024

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

Banking 178

Banking Advertising ROI B2B 178

Experience Investigators by 360Connext

JANUARY 9, 2024

Jeannie shares actionable insights on how to foster a culture that sees feedback as a gift—a chance to learn, grow, and excel. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Feedback 143

Feedback Customer Experience Culture Innovation 143

Experience Investigators by 360Connext

DECEMBER 5, 2023

As we embark on this exploration, we draw inspiration from the likes of Amazon, Chewy, and Zappos, giants who have successfully integrated AI to create a human-centered experience on a mammoth scale. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Analysis 143

Analysis Customer relationships Resources Meeting 143

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Experience Investigators by 360Connext

JANUARY 16, 2024

Resources Mentioned: Jeannie’s LinkedIn Learning Courses CX Charter Guidebook CX Meeting Agenda & Guidebook Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Tune in and let’s move from talk to action in creating exceptional customer experiences.

Customer Experience 143

Customer Experience Leadership Course Customer Journeys 143

BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Your outsourced contact center partner will be responsible for QA on the agent side, and the OPI partner is responsible for performance managing interpreters.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 5 Product Analyses That Put Customers at the Center of Your Product-Led Growth.

Resources 52

Resources Handbook eBook Government 52

CX Accelerator

NOVEMBER 11, 2022

We will also provide a recommended resource for anyone looking to improve their knowledge in a specific area. Learning and Development. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. Resource: 6 Sources of Customer Understanding by CXpert.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Circular Edge

OCTOBER 30, 2020

Trent also shared some lessons learned from their E1 upgrade, including the importance of testing & training key stakeholders. By leveraging PlanIQ (an advanced work order scheduling & resource allocation tool), Wilbur Curtis also achieved 2X faster processing time to reschedule work orders with half the number of clicks.

Resources 52

Resources Self Service Case Study Innovation 52

Experience Investigators by 360Connext

JANUARY 30, 2024

Manager of Contact Center Sales for Verizon Business. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Prior to starting her CX adventures, she spent 15 years in Product Development, designing laser printing devices. Michelle holds 6 U.S.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

Experience Investigators by 360Connext

OCTOBER 17, 2023

Resources Mentioned: Learn more about CXI® Flight School CX Mission Statement Workbook CX Success Statement Workbook Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Tune in, engage, and let’s revolutionize your member experience.

Customer Experience 143

Customer Experience Customers Resources Tools 143

Experience Investigators by 360Connext

OCTOBER 10, 2023

Learn how negative feedback can be a catalyst for process improvements, employee training, and product enhancements. Resources Mentioned: CX Mission Statement Workbook Learn more about CXI® Flight School Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Feedback 143

Feedback Resources Training Communication 143

NICE inContact

JUNE 30, 2021

To learn about all 10 reasons for using AI in the contact center, be sure to check out the replay of the 10 Ways AI Can Improve the Contact Center Experience webinar, which is available now OnDemand. In that webinar, Laura Bassett and I talk about 10 outcomes of using AI in the contact center.

Contact Center 177

Contact Center Resources 177

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Resources Mentioned: What’s a Service Code and How Do We Use It? Experience Action Podcast] Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Tune in to discover how you can transform your part-time workforce into customer experience superstars.

Culture 143

Culture Resources Feedback Customer Experience 143

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. How many physical centers do you operate? How long have you been delivering AI solutions as part of your contact center services?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Resources Mentioned: Customer Interview Guidebook Experience Investigators Learning Center Want to ask a question? For any of these methods, proactive steps are needed to set your initiatives up for success. Tune in to hear what you need to get insights, not just answers.

Groups 143

Groups Feedback Resources Customer Experience 143

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? They also put the spotlight on Duolingo’s bold logo change, sparking the conversation on how such alterations can impact customer perception.

Entertainment 143

Entertainment Touchpoint Connections Customer Satisfaction 143

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Resources Mentioned: CX Charter Guidebook CX Mission Statement Workbook CX Success Statement Workbook Join the Waitlist for the CXI® Flight School Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Guidelines 143

Guidelines Resources Customer Experience Customers 143