Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. A roadmap to revenue growth.

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Roadmap Data Net Promoter Score Analytics 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? Will our product roadmap encourage product-led growth?

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Roadmap Analytics Metrics Feedback 52

Experience Investigators by 360Connext

MARCH 19, 2024

As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot. Resources Mentioned: Learn more about CXI Flight School Don’t miss the next episode! Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences?

Policies 200

Policies Roadmap Culture Leadership 200

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Make space for quick wins to drive advocacy. Influence user behavior.

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Roadmap Analytics Innovation Resources 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. We have more information in our Resource Library.

Resources 52

Resources Roadmap eBook Analytics 52

InMoment XI

JANUARY 30, 2024

This holds true for customer experience , yet some major companies only dedicate a small percentage of their resources to CX expertise. How Often Will Those Resources Be Available to Us? Can We Review the 24-month Product Roadmap? When you’re looking for a partner in business, you want them to be an expert in their field.

Customer Experience Management 295

Customer Experience Management Software Customer Experience Management 295

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

One Millimeter Mindset

SEPTEMBER 9, 2019

When you think about your professional advancement roadmap, storytelling probably is the last component on the list. And, the professional development roadmap we pursue is full of detours and potholes along the way. However, rediscovering and owning your stories are critical components of your professional advancement roadmap.

Roadmap 66

Roadmap Sports Employee Experience Strategy 66

InMoment XI

AUGUST 3, 2022

They didn’t adequately invest in employee support resources over a period of years, and when that lack of support came into focus during COVID-19, it was the last straw for many workers. A few other factors have contributed here too, but it all boils down to the fact that employees’ idea of a supportive workplace culture has rapidly changed.

Employee Experience 557

Employee Experience Brands Roadmap Culture 557

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? We have more information in our resource section on our website at Gainsight.com. The post The Ultimate List of Product Experience Resources for 2022 appeared first on Gainsight Software.

Resources 52

Resources Handbook eBook Government 52

Amity

APRIL 16, 2018

Deciding how much of your product roadmap - if any - to show your customers can be an area of uncertainty. Your product roadmap is your company’s high-level and strategic goals documented, along with an execution strategy that communicates how you plan on getting there. Be Transparent. Don’t Put A Timer On It.

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Roadmap Feedback Customers Course 69

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

Roadmap 75

Roadmap Analytics Analysis CRM 75

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

Circular Edge

APRIL 22, 2020

I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link]. JD Edwards Re-Imagined. After the sneak peek of the latest features and enhancements delivered in Release 9.2.4.3,

Resources 52

Resources Innovation Roadmap Self Service 52

Horizon CX

APRIL 1, 2024

Yet, despite the abundance of resources and attention dedicated to customer experience (CX), many organizations still struggle to achieve higher levels of CX maturity. Empower them to deliver a positive customer experience by providing them with the training and resources they need. What is Customer Experience Maturity?

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

Bold360

APRIL 6, 2021

That’s far removed from the five-year roadmap approach.”. Yet the human resources they could leverage were limited because it takes time to recruit, hire, onboard and train people, especially in a global crisis. “We Engagement That’s Scalable and Flexible. Take one of our UK telecommunications customers, for example.

Roadmap 52

Roadmap Self Service Chatbots Telecommunications 52

InMoment XI

JANUARY 25, 2024

How InMoment Recommends Leveraging the Magic Quadrant in Your Evaluation Process In our opinion, the Gartner Magic Quadrant can be a valuable resource for buyers navigating the complex landscape of technology solutions. Ask about their roadmap and how they plan to enhance both their ability to execute and completeness of vision.

Strategy 260

Strategy Roadmap Innovation Technology 260

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

JUNE 17, 2020

to modernize their business from resource-intensive to streamlined, efficient & digital. upgrade was completed remotely and with limited availability of Alaska Railroad’s internal resources – making the project a tech-only upgrade. Sharing new CE digital resources including For the Love of (Robotic) Process Automation , Latest 9.2

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Resources Case Study Study Conference 52

Gainsight

SEPTEMBER 20, 2019

While cost seems fairly straightforward, be sure to take into considering things like: How many engineering and design resources will be needed to complete the work? As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), Is the cost of doing the work high, medium, or low? Not at all!

Roadmap 58

Roadmap Exercises Sales Marketing 58

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2 Resources: JD Edwards Keynote Presentation. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2 Resources: JD Edwards Keynote Presentation. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Experience Investigators by 360Connext

DECEMBER 1, 2020

She was defeated, and realized she made a misstep in trying to get resources for a journey mapping initiative. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Get this resource and more at Year of CX. Customer feedback dashboards.

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

Qualtrics

APRIL 25, 2019

Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities. Regular pulse surveys allow businesses to rapidly refine campaigns and prioritize resources to optimize performance. A New Approach to D&I.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

TechSee

MARCH 2, 2023

What resources should I allocate to bring your AI solution into my service organization? Any transformational initiative will require resources like staffing, planning, operations, and technical implementations and integrations. Experienced providers will provide a blueprint and resources plan based on your objectives and requirements.

Self Service 109

Self Service Roadmap Resources Meeting 109

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. Many leaders will nod along with this conversation, but they lack the true knowledge to put the right time, effort, or resources toward this understanding.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

West Monroe

JANUARY 29, 2024

Potential utility networks that are good candidates for PVNO include Supervisory Control and Data Acquisition (SCADA), Advanced Metering Infrastructure (AMI), Mobile Data Systems (MDS), distributed energy resources management systems (DERMS), smart community and IoT, as well as various end-user devices such as phones, laptops, and tablets.

Connections 52

Connections Roadmap Wireless Financial 52

West Monroe

APRIL 22, 2024

Both share common ground in their evolution, focusing on key facets such as balancing global vs. regional strategies, strategic resourcing, and investment in value creation initiatives. Once the to-be is drafted and socialized, we recommend leadership also develop a robust technology roadmap to guide the transition to target state.

Government 52

Government Sports Resources Leadership 52

West Monroe

APRIL 3, 2024

Need a roadmap for getting started with AI? Starting an AI journey requires a swift strategic shift to facilitate broad integration across your institution, but there are points of entry along the way. Reach out to get started today. Contact Our Experts

Banking 52

Banking Roadmap Marketing Resources 52

NICE inContact

FEBRUARY 4, 2019

In their recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , Forrester evaluated NICE inContact’s technology roadmap (and our track record of delivering on that roadmap), as well as our architecture and resources that will support our ability to innovate long term.

Innovation 137

Innovation Contact Center Roadmap Report 137

CX University

NOVEMBER 7, 2023

CX University earned its recognition by the Customer Experience Professionals Association (CXPA) as a Resource Training Provider (RTP) through its rigorous curriculum review and approval process. CCXP Exam Prep Many professionals working in a Customer Experience-related role seek certification to substantiate their mastery of the discipline.

Course 52

Course Roadmap Customer Experience Professionals ROI 52

Circular Edge

AUGUST 30, 2018

transformation, the project roadmap , high-level views of the technical execution and I-Series move, quick wins, lessons learned and keys to success. Resources: JD Edwards Keynote Recording. Migrating Away from I-Series, Upgrading from 8.12 This included an overview of their 9.2 CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

transformation, the project roadmap , high-level views of the technical execution and I-Series move, quick wins, lessons learned and keys to success. Resources: JD Edwards Keynote Recording. Migrating Away from I-Series, Upgrading from 8.12 This included an overview of their 9.2 CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

Innovation 52

Innovation Roadmap Resources Connections 52

dscout People Nerds

MAY 20, 2021

Explore our best resources for research career growth in one bookmarkable guide.

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Roadmap How To Resources 64