C3Centricity

APRIL 23, 2024

Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives. The goal is to allocate resources more effectively, focusing on high-performing channels that promise better engagement and conversion rates.

ROI 296

ROI Marketing Social Media How To 296

InMoment XI

OCTOBER 4, 2023

If you’re looking for a starting point, check out this resource on how to speak the C-Suite’s language when it comes to experience programs ! However, your initiatives should all be measured with a financial lens to enable you to track your return on investment. The cliche is true – everyone owns CX.

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

InMoment XI

DECEMBER 5, 2024

Fill out the calculator below to see the return on investment you could get from utilizing InMoment’s reputation management tools: Calculate your business’s ROI using InMoment’s reputation management tools. This information helps you outrank competitors and enhance your online presence without increasing ad spend.

Management 195

Management Social Media Financial Banking 195

Joe Rawlinson

JANUARY 24, 2025

This clarity is especially vital for entrepreneurs who need to allocate resources wisely and mitigate risks. With these insights, marketing efforts become more precise, cost-effective, and impactful, ensuring a better return on investment.

Analytics 78

Analytics Financial Return on Investment e-support 78

InMoment XI

FEBRUARY 23, 2024

Complexity and Cost: Market segmentation can be complex and resource-intensive, requiring extensive data collection, analysis, and segmentation strategy development. Small businesses with limited resources may struggle to implement segmentation effectively.

Marketing 195

Marketing Customer Experience Return on Investment Analysis 195

InMoment XI

JULY 24, 2024

Customer experience management (CX) can be time-consuming and resource-intensive. Training and Workshops : Educational resources to empower your team with CX best practices. By pinpointing critical areas that need attention, they ensure that your resources are used efficiently and effectively.

Technology 195

Technology Customer Experience ROI Consulting 195

Comm100

AUGUST 8, 2022

As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication. The bot is then able to draw from these resources when customers ask common questions. The most basic chatbot software is often known as a keyword chatbot. Types of chatbots.

Chatbots 245

Chatbots Customer Service Knowledge Base Social Media 245

Uniphore

OCTOBER 26, 2021

Uniphore Unite is a robust partner program that includes essential resources to support the partner lifecycle end – to – end and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.

Innovation 179

Innovation Rewards Programs Return on Investment Resources 179

Lumoa

FEBRUARY 16, 2023

Data can also inform pricing strategies for a better return on investment. The choice of which fix to use depends on the complexity of the problem, availability of resources, and time constraints. When trying to enact changes in your organization, it is important to rank them based on your resources and the time available.

Voice of Customer 221

Voice of Customer How To Feedback Return on Investment 221

Beyond Philosophy

JANUARY 23, 2020

They have neglected to focus on return on investment for the initiatives they have implemented. . No organization is going to invest its resources in improving the Customer Experience but not have any expectations for a return on investment, at least not one that is going to survive long-term.

Return on Investment 177

Return on Investment Customer Experience Professionals Leadership Consulting 177

Calabrio

MARCH 25, 2025

Smaller organizations may find Medallias enterprise-focused solutions to be too resource-intensive to maintain, while contact centers may find more utility in solutions tailored to the needs of their workforce and customers. Training and Support: Evaluate the vendor’s training resources and customer support offerings.

Software 130

Software Customer Journeys Tools Contact Center 130

ijgolding

FEBRUARY 20, 2017

If an organisation is to invest any time, resource and investment into the way it manages its interests, then it is quite right to have an understanding of the return on investment into all approaches taken.

Customer Experience 208

Customer Experience Poor Customer Service Return on Investment Financial 208

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Using before and after data, A/B tests, and pilot programs can clearly show return on investment. It’s time to make your case.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

OCTOBER 18, 2023

These systems should drive tangible short- and long-term return on investment (ROI) that build an ROI-focused experience programme. Concentrate your resources on these areas to create a more significant impact. Create systems of action within your organisation that are not only repeatable but also intelligent.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) By doing so, marketers free up resources to invest in building and amplifying more effective pathways.

Return on Investment 52

Return on Investment ROI Customer Journeys Resources 52

GetFeedback

MAY 9, 2019

All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. We publish new resources on the regular, so stay in the loop by signing up for our CX newsletter.) . We want to fix that.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

AWS Machine Learning

JUNE 16, 2025

Cost optimization – Organizations can achieve significant cost savings through reduced mean time to resolution (MTTR) and optimized resource allocation. Teams can accomplish more with existing resources, leading to improved return on investment (ROI) on technology investments.

Data 88

Data System Return on Investment Innovation 88

Think Customers

DECEMBER 11, 2024

Every feature request represents a signalsometimes an isolated need, sometimes a broader trendbut responding to every demand can lead to resource strain, product dilution, and missed strategic opportunities. For example: High impact, low feasibility: Requires prioritization but warrants resource adjustments.

Feedback 52

Feedback Analytics Roadmap ROI 52

Retently

NOVEMBER 13, 2024

By addressing the most critical challenges in ecommerce, VFRs deliver a powerful return on investment. This tech can be demanding, especially for brands that may not have the budget or technical resources. When customers can see exactly how a product will look or fit, they’re more likely to make a purchase.

Ecommerce 149

Ecommerce Retail Social Media Technology 149

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. Operational Efficiency and Resource Optimization By shortening call handling times by an average of 22%, TechSee’s platform enhances operational efficiency.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

Lumoa

MAY 19, 2020

What resources will you require? Perhaps you might consider hiring more customer service representatives before investing in CRM software or a multi-channel servicing strategy. For each option, calculate the potential return on investment , along with the cost. What are the risks associated with your proposal?

How To 243

How To Multi-Channel Return on Investment Study 243

InMoment XI

JANUARY 19, 2024

Organizations may face obstacles in terms of the technical skills needed, as well as the resources required for ongoing maintenance. Moreover, prescriptive analytics contributes to strategic planning and resource allocation. Another challenge is the reliance on data quality. Prescriptive analytics also facilitates risk management.

Analytics 195

Analytics Course Retail Resources 195

Customer Bliss

FEBRUARY 19, 2019

Each of those window washers gets an emotional return on investment in delivering memories to those sick kids. This is a company-wide commitment to resources and to people. These everyday people become heroes to these kids because they want to boost the emotions of those kids on the other side of their window.

Brands 208

Brands Chief Customer Officer Hospitality Course 208

InMoment XI

JANUARY 16, 2024

Artificial intelligence will not replace agents in the near future but provide readily available resources and insights to empower them to effectively solve customer inquiries and deliver exceptional customer experience. By automating routine tasks, contact enter AI enables businesses to optimize their resource allocation.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

InMoment XI

AUGUST 13, 2024

This insight is crucial for businesses looking to prioritize their efforts and resources effectively. While cost is an important consideration, focus on the potential return on investment the software can provide. Be sure to factor in any additional costs for implementation, training, and ongoing support.

Software 195

Software Social Media Return on Investment Analytics 195

Inbenta

FEBRUARY 20, 2020

Determining the return on investment of self-service in general is a tricky exercise and it can often be easier to do the maths on a specific tool such as conversational chatbots or Knowledge Management. Chatbots return on investment calculation. Chatbots return on investment calculation. Assess costs.

Self Service 116

Self Service Chatbots ROI Return on Investment 116

Calabrio

APRIL 11, 2025

With the best approach to training, the return on investment can be significant, to say the least. Measuring Training Effectiveness & Ensuring Continuous Improvement Investing time and resources into training is only worthwhile if it yields results. minutes Reduced number of call holds per call by 1.5

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

Customer Bliss

DECEMBER 22, 2015

A Chief Customer Officer is successful when he or she can simplify how the organization works together to achieve customer-driven growth, engage the leadership team and connect the work to a return on investment. Appropriate resources are allocated to make a real difference to customers. The work is considered attainable.

Chief Customer Officer 141

Chief Customer Officer Return on Investment Leadership Customers 141

Kayako

APRIL 15, 2019

Shockingly, these companies outperformed by more than 679% in the same 10 year period and offered an 830% return on investment. Many businesses look to hire cheap resources and train them to fit certain customer centric roles. “A customer’s experience with a business starts with the first touch.

Customer Experience 216

Customer Experience Self Service Hospitality Customer Journeys 216

Beyond Philosophy

FEBRUARY 10, 2020

However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. .

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

Lumoa

APRIL 28, 2024

Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Customers have reported that you need an IT resource on staff or pay a premium to a 3rd party to manage the solution for you. How fast can you use the tool that you just bought?

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

NICE inContact

NOVEMBER 1, 2017

Armed with data about this high volume, low value call type, you would be able to consider automating it in order to save time and resources. But many lack the advanced automation that can handle the complex, process-driven tasks such as the order return example. Think about it this way.

Self Service 0

Self Service Contact Center Call Center Average Handle Time 0

NICE inContact

NOVEMBER 1, 2017

Armed with data about this high volume, low value call type, you would be able to consider automating it in order to save time and resources. But many lack the advanced automation that can handle the complex, process-driven tasks such as the order return example. Think about it this way.

Self Service 149

Self Service Contact Center Call Center Average Handle Time 149

Beyond Philosophy

DECEMBER 20, 2019

It is reasonable to expect for the time, energy, and resources to show a return on investment, whether in customer loyalty, customer retention, or even just cold hard cash. The results we expected should be appearing in organizations that have taken the idea and applied it to their business model. So, will we?

Return on Investment 127

Return on Investment Customer Retention Loyalty Consulting 127

InMoment XI

SEPTEMBER 12, 2023

For example, if your marketing campaigns are not delivering the expected return on investment, or if your customer service is inefficient, these are issues that need to be addressed. By reallocating resources like staff, time, or budget, you can turn these weaknesses into new strengths.

Analysis 195

Analysis Marketing Competitive Advantage Analytics 195

Optimove

FEBRUARY 24, 2025

While the “High” segment yields the best marketing return on investment (ROI), operators should also prioritize the “Moderate” segment with personalized efforts.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

InMoment XI

DECEMBER 13, 2024

These insights inform training programs and guide resource allocation for better customer service. Managers can use the insights to make informed decisions on agent training and resource allocation. For example, the insights prove helpful in resource allocation and agent training. It helps agents and managers track performance.

Call Center 195

Call Center Contact Center Social Media Effort Score 195