SurveySparrow

SEPTEMBER 26, 2023

Have you ever thought about the story behind your everyday utilities? But, have you ever wondered what makes the world of utilities tick? In this blog, we’ll look into the secrets of customer experience in utilities- from the latest trends shaping the industry to effective strategies for enhancing utility services.

Customer Experience 52

Customer Experience Self Service e-support Trends 52

West Monroe

NOVEMBER 9, 2022

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

Transportation 52

Transportation Roadmap Government Industry 52

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 52

Transportation Travel e-support Trends 52

West Monroe

OCTOBER 23, 2023

Listen to "Digital Lessons from the EV Revolution" on Spreaker. About the episode In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice.

Automotive 59

Automotive Policies Transportation Consumers 59

Blake Morgan

AUGUST 8, 2022

? ? ?. Utility companies aren’t typically known for their customer-centricity. But Kevin Walker, CEO of Duquesne Light in Pittsburgh, is transforming the industry by making customers a central focus. Deliver Digital Solutions. One of the greatest opportunities for digital solutions is through self-service options.

Customer Centricity 64

Customer Centricity Company Self Service Contact Center 64

West Monroe

NOVEMBER 11, 2021

The natural gas industry is at another crossroads—leaving natural gas utilities and pipeline operators with plenty to consider. The industry last went through such a time when forecasts of severe shortages and high prices ended with hydrofracking, abundant supplies, low prices, and creation of a robust market for exports.

Transportation 52

Transportation Government Industry Guidelines 52

West Monroe

DECEMBER 19, 2022

It was a major move designed to help the state achieve its clean energy goal of being net-zero carbon by 2045. It was a major move designed to help the state achieve its clean energy goal of being net-zero carbon by 2045. Consumers Energy. Sarah Nielson. Will charging infrastructure needs shift?

Transportation 52

Transportation Government Automotive Sales 52

West Monroe

NOVEMBER 9, 2022

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

Transportation 40

Transportation Roadmap Government Industry 40

West Monroe

NOVEMBER 9, 2022

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

Transportation 40

Transportation Roadmap Government Industry 40

CSM Magazine

MARCH 19, 2024

Diving into the restaurant industry can be a thrilling adventure for those who are up for the challenge. Let’s peel back the layers of the restaurant business and explore what’s not often discussed, ensuring your venture isn’t just another statistic in the high failure rate of the hospitality industry.

Return on Investment 52

Return on Investment Hospitality Social Media Financial 52

North Highland

MAY 23, 2019

It was not designed to meet the demands of our digitally-driven world. So how can utilities keep the lights on and pioneer our modernized, digitized future? digitally-enabled and sustainable energy provisioning strategies, data visualizations, smart meters, microgrids, advanced analytics, product innovations, etc.),

Innovation 75

Innovation Fashion Consumers Hospitality 75

West Monroe

APRIL 3, 2023

Utilities are evolving. Faced with ambitious decarbonization goals, accelerating electrification efforts, new regulatory requirements, and critical cybersecurity risks, industry leaders are looking to large, transformational technology deployments to adapt to new challenges and position themselves for the future.

Management 52

Management Government System Technology 52

CSM Magazine

JUNE 27, 2022

The UK energy sector is hitting crisis point right now. However, research conducted by Macro 4 suggests that utility companies should be keeping a close eye on the service they provide to customers. We found that 58 per cent of energy customers expect higher levels of service in return for having to pay higher bills.

Customer Care 52

Customer Care Self Service Resources Social Media 52

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 40

Transportation Travel e-support Trends 40

West Monroe

FEBRUARY 6, 2022

For utilities, this value can take the shape in driving operational efficiency by connecting the needs of the utility employee with the technology that helps to facilitate his or her work. Focusing on the utility employee from the start. With every change comes an opportunity to unlock value. trillion in value (e.g.,

Transportation 52

Transportation Roadmap Technology Trends 52

AWS Machine Learning

SEPTEMBER 7, 2023

Efficient control policies enable industrial companies to increase their profitability by maximizing productivity while reducing unscheduled downtime and energy consumption. A policy is trained to find the action, at a given observation, that is likely to produce the highest future rewards.

Data 94

Data Policies Training System 94

North Highland

MAY 23, 2019

It was not designed to meet the demands of our digitally-driven world. So how can utilities keep the lights on and pioneer our modernized, digitized future? digitally-enabled and sustainable energy provisioning strategies, data visualizations, smart meters, microgrids, advanced analytics, product innovations, etc.),

Competitive Advantage 75

Competitive Advantage Resources Hospitality Financial 75

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Maru Group

FEBRUARY 19, 2020

Ten years ago, the Smart Energy Consumer Collaborative (SECC) was founded to understand the wants/needs of energy consumers in North America and share those learnings with industry stakeholders. From the Symposium, it is clear customers want more from utilities. Yet, utilities are not moving fast enough.

Consumers 52

Consumers Customer Journeys Chief Customer Officer Government 52

North Highland

MAY 23, 2019

It was not designed to meet the demands of our digitally-driven world. How can utilities keep the lights on and pioneer our modernized, digitized future? digitally-enabled and sustainable energy provisioning strategies, data visualizations, smart meters, microgrids, advanced analytics, product innovations, etc.),

Analytics 64

Analytics Competitive Advantage Innovation Hospitality 64

West Monroe

APRIL 19, 2022

Fast forward more than a decade, and Bitcoin’s value has skyrocketed, while dozens of competing blockchain-supported cryptocurrencies and digital currencies have entered the market. That reality is driving business leaders across industries to ask: Should our organization have a strategy for this still-evolving technology?

Company 52

Company Healthcare Innovation Industry 52

Blake Morgan

MAY 17, 2022

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?. Digital transformation is critical for all businesses today—but it isn’t something brands need to take on alone. . In a digital transformation, Cataloglu says that technology is just 20% of the solution. The other 80% is about the people. The other 80% is about the people.

B2B 59

B2B Technology Customers Customer Experience 59

West Monroe

JULY 26, 2021

Customer expectations are rapidly evolving in all industries—and utilities are no exception. Those utilities are being tasked with providing safe, reliable, and affordable service to customers while efficiently and effectively communicating, assisting, and collecting payment. See how your utility compares.

Self Service 52

Self Service Contact Center Customer Satisfaction Sports 52

West Monroe

DECEMBER 1, 2021

Significant time and effort is required of many utility employees, leaders, and vendor teams to successfully transform how the utility operates and improve service to customers. With that in mind, utilities have an opportunity to define or refine their analytics strategy, governance model, suite of tools, and supporting architectures.

Government 52

Government Analytics Self Service Report 52

West Monroe

DECEMBER 20, 2022

greenhouse gas emissions come from industrial sources. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Given sustainability’s overall impact on future business competitiveness, that’s a concern. All Rights Reserved.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

greenhouse gas emissions come from industrial sources. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Given sustainability’s overall impact on future business competitiveness, that’s a concern. All Rights Reserved.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

Self Service 40

Self Service Roadmap Exercises Technology 40

West Monroe

JUNE 8, 2018

CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. Since then we have all heard that the utility business model is undergoing profound change. West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month.

Loyalty 40

Loyalty Self Service Chatbots Retail 40

Optimove

JANUARY 12, 2023

“If you ask us, we have no doubt where 2022, and the entire foreseeable future of marketing, is headed” is how we started the blog summarizing last year’s Optimove Connect End of Year Forum. The answer varies between industries and types of products. Feel free to laugh out loud. . The solution?

CRM 52

CRM Consumers Data Industry 52

West Monroe

SEPTEMBER 26, 2017

Leading companies across numerous industries are abuzz with going “digital.” At West Monroe, we believe going digital—or digitizing information so it can be transmitted, stored, and analyzed to gain new insights and efficiencies—is a key enabler and accelerator of an organization’s strategy.

Customer Centricity 40

Customer Centricity Analytics Innovation Customer relationships 40

Maru Group

OCTOBER 10, 2019

A large and engaged group of industry professionals from across North America gathered together for inspiration and shared insights at the Smart Energy Consumer Collaborative (SECC) Member Meeting in Minneapolis on October 1 and 2 and by all accounts, it was a resounding success. Customer satisfaction vs. customer centricity.

Meeting 40

Meeting Employee Engagement Customer Centricity Case Study 40

Maru Group

OCTOBER 10, 2019

A large and engaged group of industry professionals from across North America gathered together for inspiration and shared insights at the Smart Energy Consumer Collaborative (SECC) Member Meeting in Minneapolis on October 1 and 2 and by all accounts, it was a resounding success. Customer satisfaction vs. customer centricity.

Meeting 40

Meeting Employee Engagement Customer Centricity Social Media 40

Knowmax

APRIL 21, 2022

Trust matters most when one talks of the BFSI industry. Digital transactions have intensified more than ever and new ways of engaging with financial services have emerged, leading to the rising need for efficient self-service platforms. . Ever since the pandemic crept in, digital banking has gained even greater prominence.

Self Service 52

Self Service Management Banking Knowledge Base 52

ReviewTrackers

MARCH 1, 2017

In case you haven’t heard, there’s a shift taking place in the automotive industry. Automakers must now craft an engaging digital customer experience , throughout the entire customer journey, to stay relevant and competitive in today’s changing marketplace, according to professional service firm Ernst & Young.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

CSM Magazine

MAY 19, 2021

With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising for business. Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back customers with a new-found confidence to spend, spend, spend.

Multi-Channel 59

Multi-Channel Banking Retail Ecommerce 59

Education Services Group

OCTOBER 27, 2020

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. Brad Davis, Digital Customer Success Manager.

Interaction 52

Interaction Conference Customer Journeys Customer Success 52

CSM Magazine

FEBRUARY 9, 2021

Their Get Living AI Assistant called Evie is already welcoming residents of 500 new homes in Stratford, East London with information about their home, their appliances, utilities and surrounding amenities. Predictions for the property market in the coming year vary widely. Abbie Heslop at EBI.AI Implement the latest solutions to: 1.

Self Service 59

Self Service Marketing Competitive Advantage Automotive 59