eGain Blogs

FEBRUARY 29, 2024

And customer service is one of the sweet spots for Gen AI and KM innovation. One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. Clients Top score of 4.9 We win when our clients win! *

CRM 72

CRM Innovation Customer Engagement Report 72

CSM Magazine

DECEMBER 18, 2023

Who do business innovations serve? Consider the Value Another thing to keep in mind is what the proposed innovation will cost you, and the customer. Does the innovation place a substantial burden on your staff? It’s important to ask yourself this question before you make even the most exciting changes.

Innovation 52

Innovation Customer Focused How To Transportation 52

Customer Bliss

SEPTEMBER 28, 2021

Can I please ask: what’s with all the old magazines in waiting rooms? For my whole life (and probably yours), old and dog-eared magazines have been a part of my doctor, dentist and hospital visit experience. Not only are the magazines old, but I also encounter the weirdest assortment. Horse & Hound anyone?)

Case Study 194

Case Study Study Healthcare Hospitality 194

CSM Magazine

JANUARY 24, 2024

Their team of specialists provides high-quality advice based on innovation and the latest web development trends. Through continuous innovation and improvements, Elevated Third ensures that each Drupal project becomes not just a development endeavor but a transformative journey toward unparalleled digital success.

Innovation 52

Innovation Consulting User Experience System 52

Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. Interested in learning more about Microsoft’s customer service solution?

CRM 40

CRM Innovation Technology Customer Service 40

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. As platforms continue to innovate, the focus on enhancing customer service is clear, paving the way for a more engaging, secure and personalized betting environment.

Sports 52

Sports Innovation Technology Customer Service 52

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Technological Innovation. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Delivering innovation and growth. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CX Accelerator

JANUARY 11, 2021

Be kind, treat your teams well, innovate, and work hard. As a writing teacher and literary magazine-type person, I loved this. An innovative mindset. First, his innovative mindset towards customer service and CX. I have learned a few things through his passing as well. Thank you for those lessons, Tony.".

Return on Investment 266

Return on Investment Culture Customer Centricity Case Study 266

Alliance by IFS

NOVEMBER 14, 2017

Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models . Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine.

Innovation 50

Innovation Technology Software Leadership 50

CSM Magazine

MARCH 5, 2024

With a proven track record of driving continuous innovation and fast-paced growth, Mike brings both extensive experience and strategic vision to his new role. Throughout his career, Mike has demonstrated a passion for creating outstanding cultures and environments for development, as evidenced by achieving Best Companies accreditation. “The

System 52

System Innovation Banking Communication 52

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process. Again, whether it’s innovating products, services, business processes, internal processes, customer. Lynn Hunsaker.

Customer Centricity 54

Customer Centricity Innovation Customers Groups 54

ShepHyken

FEBRUARY 25, 2024

Top 50 CX Innovators of 2024 by Joe Berenz (Replicant) 2023 was a watershed year in customer service. My Comment: I’m honored to be included in this year’s Replicant’s Top 50 CX Innovators List. Louis Magazine (St. This is great information for anyone who has a customer support department. Thank you, Replicant, for this honor!

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

CSM Magazine

JULY 10, 2023

Hosted by a distinguished quartet of Stuart Dorman, Sabio’s Chief Innovation Officer; Rob Scutchings, Sabio’s Chief Technology Officer; Mike Odekerken, Contact Centre Sales Manager for DACH, UK&I and Nordics at Twilio andJason Flynn, Director EMEA Partners at Twilio, the event was far from your standard corporate meet-and-greet.

Innovation 52

Innovation Groups Travel Technology 52

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Calabrio is honoured to be recognised for empowering frontline staff, unravelling complexity, and driving impact through customer experience. .

Innovation 52

Innovation Customer Centricity Analytics Customers 52

The DiJulius Group

JULY 15, 2020

Feature Article The 3 Questions You Need to Ask Employees About Their Leaders By John DiJulius, Chief Revolution Officer Former Southwest Airlines co-founder, Herb Kelleher was known as a rebel, innovator and a genuine leader who cared about his people. Forbes magazine said, “Kelleher was perhaps the best CEO in America.”

Airlines 101

Airlines Innovation Groups Culture 101

Maru Group

MARCH 16, 2021

Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. The on-going decline in viewing major sporting events can be addressed by radical innovation The significant decline in television viewership from last year’s Super Bowl is far from unusual in sports.

Sports 52

Sports Innovation Social Media Culture 52

CSM Magazine

MAY 23, 2023

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. “Joel is a force to have on board.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

CSM Magazine

SEPTEMBER 4, 2023

Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. If you’re thinking about how to interact with your audience in 2023, you need to understand that the rule-book has been rewritten.

Communication 52

Communication Innovation Chatbots Video 52

CX Accelerator

JANUARY 11, 2021

Be kind, treat your teams well, innovate, and work hard. As a writing teacher and literary magazine-type person, I loved this. An innovative mindset. First, his innovative mindset towards customer service and CX. I have learned a few things through his passing as well. Thank you for those lessons, Tony.".

Return on Investment 182

Return on Investment Culture Customer Centricity Case Study 182

InMoment XI

AUGUST 2, 2012

In the latest issue of Quirk’s Marketing Research Review magazine, they’ve just published an article authored by Jim Stone, Maritz Research’s EVP, Chief Research and Innovation Officer as well as your intrepid blogger.

Innovation 200

Innovation Groups Industry Marketing 200

InMoment XI

AUGUST 2, 2012

In the latest issue of Quirk’s Marketing Research Review magazine, they’ve just published an article authored by Jim Stone, Maritz Research’s EVP, Chief Research and Innovation Officer as well as your intrepid blogger.

Innovation 200

Innovation Groups Industry Marketing 200

InMoment XI

AUGUST 2, 2012

In the latest issue of Quirk’s Marketing Research Review magazine, they’ve just published an article authored by Jim Stone, Maritz Research’s EVP, Chief Research and Innovation Officer as well as your intrepid blogger.

Innovation 200

Innovation Groups Industry Marketing 200

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

ShepHyken

JUNE 8, 2021

” “You should still be innovating during the good times so when you are pushed to innovate in the bad times, you are equipped to find phenomenal success pathways.” What is the role of innovation in business? ” “Success starts with the right mindset and the right attitude. .”

Leadership 99

Leadership Innovation Culture Customer Service 99

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. And this happens when you showcase your brilliance with an innovative online portfolio. How can interior designing businesses implement this visual storytelling? Use high-quality images.

Marketing 111

Marketing Social Media Advertising Tips 111

RapportBoost

DECEMBER 2, 2018

December 3, 2018 – RapportBoost , the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best in Biz’s “Most Innovative Product – Enterprise” category. About RapportBoost. RapportBoost.AI RapportBoost.AI RapportBoost.AI

Innovation 40

Innovation Average Handle Time Contact Center Customer Satisfaction 40

CSM Magazine

NOVEMBER 16, 2022

The Card & Payments Awards recognise excellence, success and innovation across the UK and Irish card and payments industry. Pay by Bank from PCI Pal facilitates seamless, secure transactions between customers and merchants making it an ideal fit contact centre payments.

Banking 52

Banking Innovation Industry Hotels 52

CSM Magazine

SEPTEMBER 1, 2022

In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. CSM Magazine. Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

BirdEye

MAY 6, 2021

BIG Innovation Award – The Business Intelligence Group recognized Birdeye as a leader in innovation that helps businesses be more productive, healthy and comfortable. Inc Magazine – Inc Magazine named Birdeye as one of the 5000 fastest growing private companies in California.

Marketing 98

Marketing Social Media Chatbots Software 98

Michelli Experience

MARCH 9, 2016

After all, they are the perennial winner of Fortune magazines “Best Companies to Work For” List…. As for the innovative, vital, and soulful culture at Acuity, I will let you read Fortune magazine to learn more about that and how Acuity was chosen the 2nd best workplace in the nation. Death benefits.

Engagement 100

Engagement Insurance Loyalty Employee Engagement 100

Gainsight

JANUARY 18, 2021

As Nick explained in a recent conversation with Lee Weiner , Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts.

Innovation 52

Innovation Leadership Customer Centricity Sales 52

Experience Matters

DECEMBER 22, 2014

Hall takes culture so seriously that he renamed the front office as the “Culture & Innovation Center.” as “the best workplace in sports” and named the “Most Admired Company for Workplace Culture” by AzBusiness Magazine and BestCompaniesAZ for the seventh consecutive year.

Culture 313

Culture Sports Employee Engagement Leadership 313

CSM Magazine

SEPTEMBER 11, 2019

Join Localz first Innovation Breakfast! Kris Oldland, Editor-in-Chief of Field Service News, will chair a panel of innovators in Mobile Workforce. Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Hear them discuss: ? Today’s in-field challenges. ?

Innovation 45

Innovation Customer Satisfaction Consumers Communication 45

Strativity

AUGUST 27, 2015

Where does innovation come from? Have you ever considered yourself an innovator? Many times, the best sources of innovation can be found within each and every one of us. Innovation comes in all shapes and sizes and can be very inexpensive. Sir Richard Branson may be one of the most prevalent innovators of our time.

Innovation 40

Innovation Entertainment Hospitality Banking 40

CSM Magazine

JUNE 8, 2023

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

Technology 52

Technology Customer Service Call Center Chatbots 52