AWS Machine Learning

FEBRUARY 20, 2024

It makes globalization easier for the world’s best content creators. Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. This time-consuming process must be completed before content can be dubbed into another language.

Technology 97

Technology Video Entertainment System 97

ChurnZero

DECEMBER 15, 2020

Criteria Corp’s Customer Success Team (and a few furry friends). Criteria Corp’s Customer Success Team is primarily based in Los Angeles, but includes team members across the US (Chicago, Denver.). Criteria Corp’s Customer Success Team is primarily based in Los Angeles, but includes team members across the US (Chicago, Denver.).

Customer Success 98

Customer Success Customers Metrics B2B 98

Integrity Solutions

OCTOBER 23, 2023

Many people find themselves taking a sales role almost as a layover en route to their “real” career. Sales, at its core, is about solving customer problems. It’s about being inquisitive and wanting to really understand what the customer needs and then helping them get those needs addressed.

Sales 114

Sales Connections Feedback Banking 114

CSM Magazine

OCTOBER 11, 2022

Ascensos , Europe’s leading customer management outsourcer representing world-class brands, has partnered with IRIS Audio Technologies , the team behind the AI-powered voice isolation app IRIS Clarity. Providing our colleagues with the right tools to be effective in their role has always be en a critical consideration for us.

Software 52

Software Technology Communication Customer Service 52

Customer Bliss

OCTOBER 10, 2017

About Maury. In our conversation, Maury Kask walks us through his journey from pitching the Board of Directors to engaging people across the company to being named Chief Experience Officer. Much of his methodology is rooted in seven work streams. Maury is very active in the community. The Seven Work Streams. Target markets. Channel strategy.

Customer Experience 154

Customer Experience Banking Hospitality Leadership 154

AWS Machine Learning

SEPTEMBER 16, 2022

In this post, we demonstrate how to use Amazon Polly —a leading cloud service that converts text into lifelike speech—to read the content of a webpage and highlight the content as it’s being read. Adding audio playback to a webpage improves the accessibility and visitor experience of the page. Overview of solution.

Examples 71

Examples Resources Customer Experience Interaction 71

John Paul

APRIL 30, 2021

After career experiences in Finance, Strategy and Entrepreneurship, I joined John Paul’s Delivery Unit in June 2017, after which I joined the Operations team as VP Quality & Performance, then EMEA COO. What do you like the most about your job? How has Covid-19 changed the way your team works? Hello Céline! Everything!

Travel 52

Travel Course Innovation Strategy 52

John Paul

MAY 26, 2021

Below, he discusses his fascinating career evolution, his favorite memories at John Paul, what he loves most about his job, and more! What do you like the most about your job? How has Covid-19 changed the way your team works? and Reporting (John, Stéphanie, Olivier) teams. Thank you, Alex! Hello Alex!

Hospitality 52

Hospitality Hotels Travel Report 52

John Paul

JUNE 5, 2020

In this interview, he talks about his daily life at work. I arrived at John Paul in 2015 as a member of the IT team in the Paris office, and I quickly progressed and took on responsibility for the administrative telephony and call center duties of the IT team. Each person manages his region, but we work as a team.

Management 78

Management Exercises Call Center Travel 78

ChurnZero

DECEMBER 21, 2022

There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ That’s the way I feel about net expansion. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? What metrics do investors care about most?

Customer Success 98

Customer Success Metrics Consulting Training 98

BlueOcean

FEBRUARY 21, 2017

We’re not just talking about contact center agents – coaches, supervisors, managers, and even your executive team are all part of this conversation. There’s another layer to be considered as well: generational differences in the contact center workforce. There are two key areas in which this is most apparent.

Contact Center 225

Contact Center Multi-Channel Call Center Training 225

John Paul

SEPTEMBER 28, 2020

Bibiana, who joined the John Paul family in 2018, talks to us about her daily life on the Digital team, the impact of Covid-19 on her work, and how the lockdown changed her team! I also manage the QA (Quality Assurance) team, to be able to ensure the quality of our digital products to our clients. Hello Bibiana!

Management 52

Management Analysis Connections Communication 52

John Paul

SEPTEMBER 6, 2019

At the ceremony, Quake declared he was honoured to receive the “Best Luxury Concierge Service” award for John Paul on behalf of his China teams. At the ceremony, Quake declared he was honoured to receive the “Best Luxury Concierge Service” award for John Paul on behalf of his China teams.

Insurance 40

Insurance Banking Management Customers 40

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents. Solution overview.

Insurance 76

Insurance Analytics Industry e-support 76

John Paul

APRIL 26, 2019

She tells us about her daily life and what she likes about her job at John Paul. Ironically, she is a volleyball player on a national team so we travel a couple of times a month to volleyball tournaments around the country from December through July just for her. ? What do you do at John Paul? In April 2018. He is so helpful!

Travel 75

Travel Call Center Entertainment Financial 75

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . Sit down with your CS team to think of the necessary content, timeframes, and milestones a new customer should properly go through to have a successful onboarding and repeat!

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

AWS Machine Learning

AUGUST 25, 2022

In the digital world, providing information in a local language isn’t novel, but it can be a tedious and expensive task. Advancements in machine learning (ML) and natural language processing (NLP) have made this task much easier and less expensive. We have seen increased adoption of ML for multi-lingual data and document processing workloads.

Insurance 65

Insurance Policies Data Resources 65

John Paul

SEPTEMBER 28, 2020

Tangi, John Paulee since 2017, talks to us about his career evolution, his daily duties as General Manager of Opérations in the Paris office, and how his team had to adjust to working during a lockdown! What do you like the most about your job? How has Covid-19 changed your team’s way of working? Hello Tangi!

Management 52

Management Hotels Hospitality Government 52

John Paul

AUGUST 28, 2020

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! What do you like the most about your job? How has Covid-19 changed your team’s way of working? Hello Wendy!

Travel 52

Travel Tourism Management Hotels 52

Eptica

APRIL 26, 2017

L’Occitane – global CX in action Founded in 1976, L’Occitane en Provence manufactures and sells natural and organic cosmetics and well-being products all around the world. Author: Olivier Njamfa Winning and retaining customer loyalty is vital for every business. It has more than 8,000 staff around the world.

Customer Experience 70

Customer Experience Touchpoint Trends Loyalty 70

Gainsight

DECEMBER 10, 2020

Tell us a bit about yourself and what your role is at Gainsight. . My name is Riana Upton and I’m on Gainsight’s product marketing team. . It’s a highly cross-functional role so on any given day I’m meeting with members of our product team to learn about what’s ahead on our roadmap. What does your day-to-day look like?

Meeting 52

Meeting Marketing Management Roadmap 52

Customer Bliss

JANUARY 24, 2017

One of the most interesting things about this episode to me is where Scott began his pathway to the CCO role. In fact, engaging employees en route to customer advocacy is a major way Scott has driven growth in his career. About Scott. Podcast Episode Overview. Namely: Human Resources. The Three Phases of the CCO Role.

Loyalty 100

Loyalty Leadership System Engagement 100

John Paul

DECEMBER 17, 2019

In the interview, Pace talks about his journey and his best memories so far at John Paul. All my teammates on the Hong Kong team deserve a shout-out, it is the most dynamic team I have ever worked with. All my teammates on the Hong Kong team deserve a shout-out, it is the most dynamic team I have ever worked with.

Travel 40

Travel Consulting Customer Experience Customers 40

John Paul

APRIL 26, 2019

Andrew tells you a little more about his daily work and his vision for John Paul. As the CEO for the Asia-Pacific (APAC) Region, my objectives are to build the team and drive growth for John Paul in the Region. L’article [#MeetAJohnPaulee] Andrew Quake, CEO APAC est apparu en premier sur John Paul. What do you do at John Paul?

Innovation 40

Innovation Meeting Brands Engagement 40

CX Journey

JANUARY 15, 2016

Last year, I wrote about some of the employee lingo that gets bandied about, often interchangeably - and, sadly, incorrectly so. Regardless, the lingo I'm writing about today is more specific to what makes up the employee experience. And how he feels and what he thinks about those interactions. Stick with me here.

Employee Experience 80

Employee Experience Employee Engagement Leadership Engagement 80

ShepHyken

DECEMBER 17, 2021

He writes about how SMBs can make the most of the holiday season by investing in proper protection. This can be challenging for SMBs with the events that occur when products are out the door and en route to doorsteps. This week we feature an article by Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital®.

e-support 77

e-support How To Insurance Retail 77

Gainsight

MARCH 31, 2020

I don’t know about you, but I lose track of time these days. You might have been en-route to your Sales Kickoff. You might have been en-route to your Sales Kickoff. How many years ago was January 1, 2020? January 1st might have been the start of your fiscal year. You might have been reared up to ramp new sales.

Survey 105

Survey Industry Airlines Hospitality 105

ShepHyken

MARCH 31, 2023

This week, we feature an article by Josh Centers, a Business Journalist at TextExpander , a platform that empowers teams and individuals to save time and eliminate repetitive typing with just a few keystrokes. He shares the challenges that customer service representatives face and how companies can overcome them.

Customer Service 67

Customer Service How To Handbook Chatbots 67

Michelli Experience

AUGUST 22, 2017

April 11th was the forcible ejection of Dr. David Dao after he boarded a plane in Chicago en route to Louisville, Kentucky. How do we help with anticipating issues so that if we do see a thunderstorm, we can help with proactively rescheduling and talking to customers about the fact that weather could disrupt their travel?

Airlines 113

Airlines Data Travel Consulting 113

Vonage

SEPTEMBER 25, 2015

Customer Contact Expo, the UK’s largest event for the customer contact and customer service industry, is now less than a week away, and I’m looking forward to joining some of the industry’s leading experts on both days to talk about how SureFlap provides its excellent customer experience and has rapidly grown its business.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

John Paul

FEBRUARY 28, 2019

This month’s star is Louise, a Concierge VIP working on the customer service team for a large hospitality company. Read on to learn more about Louise. I work on a customer service team for a major actor in the hospitality sector, and the goal is to help the guests of this brand. What do you do at John Paul?

Hospitality 40

Hospitality Loyalty Programs Hotels Loyalty 40

John Paul

FEBRUARY 28, 2019

This month’s star is Louise, a Concierge VIP working on the customer service team for a large hospitality company. Read on to learn more about Louise. I work on a customer service team for a major actor in the hospitality sector, and the goal is to help the guests of this brand. What do you do at John Paul?

Hospitality 40

Hospitality Loyalty Programs Hotels Loyalty 40

AWS Machine Learning

JULY 3, 2023

Companies across various industries create, scan, and store large volumes of PDF documents. In many cases, the content is text-heavy and often written in a different language and requires translation. To address this, you need an automated solution to extract the contents within these PDFs and translate them quickly and cost-efficiently.

How To 70

How To Healthcare Policies Examples 70

Wired and Dangerous

MAY 9, 2021

Here’s what we know about accepting the license agreement under unusual circumstances. Knowing how to accept the license agreement in Rocket League should be as simple as scrolling to the bottom of the agreement in question and checking a box, but players are finding the process to be more complicated than that.

Government 91

Government Policies e-support Financial 91

Daniel Group

OCTOBER 29, 2021

We’ve all heard about or experienced “The Great Resignation” with employees leaving en mass. I recently found an article in Harvard Business Review, 5 Reasons Not to Quit Your Job (Yet) , and that got me thinking about what other things employers could do to keep their employees. Everyone knows what matters!

Company 59

Company Employee Engagement B2B Groups 59

John Paul

OCTOBER 1, 2019

This month we are pleased to introduce Nathalie Flemens, a Senior Talent & Culture Manager in Miami: she gives us insights about what she does every day and what she likes about John Paul! The Talent & Culture team works with a distributed workforce and we wear many hats so there are no two days alike. September 2017.

Culture 40

Culture Management Travel Employee Engagement 40

John Paul

JULY 29, 2020

In this interview he reveals his daily life at work, the impact that the Covid-19 crisis had on the business, and what he likes best about his job! What do you like the most about your job? How has Covid-19 changed your team’s way of working? Michael Roque is the General Manager of John Paul Toronto. Hello Michael!

Management 52

Management Hospitality Travel Entertainment 52