AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Fraudsters range from blundering novices to near-perfect masters when creating fraudulent loan application documents.

Analysis 70

Analysis Financial Training How To 70

AWS Machine Learning

APRIL 8, 2024

However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories. To refine the search results, you can filter based on document metadata to improve retrieval accuracy, which in turn leads to more relevant FM generations aligned with your interests.

Knowledge Base 105

Knowledge Base Strategy Examples Meeting 105

Topdown

APRIL 28, 2017

Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications.

Strategy 63

Strategy Conference Communication Industry 63

InMoment XI

FEBRUARY 10, 2022

Companies are investing heavily in artificial intelligence (AI) to save money and time—especially those in industries who have to constantly deal with regulatory compliance documents. This poses an important question: is AI powerful enough so that no employee will ever have to touch a regulatory compliance document again?

Financial 260

Financial Technology Examples Analytics 260

Topdown

JULY 7, 2016

DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine. Topdown was one of only 19 companies in the huge customer experience solution marketplace to be profiled in the publication.

Strategy 59

Strategy Company Customer Experience Customers 59

Magellan Solutions

JULY 24, 2023

It has led to the emergence of remote work outsourcing strategies. The increasing popularity of remote work has impacted outsourcing strategies. By examining remote work outsourcing strategies, businesses can unlock various advantages. They should adjust their outsourcing strategies accordingly.

Strategy 96

Strategy Communication Trends Measurement 96

AWS Machine Learning

NOVEMBER 30, 2023

In this post, we discuss the SageMaker least outstanding requests (LOR) routing strategy and how it can minimize latency for certain types of real-time inference workloads by taking into consideration the capacity and utilization of ML instances. SageMaker LOR strategy By default, SageMaker endpoints have a random routing strategy.

Strategy 89

Strategy Analysis Travel Policies 89

Zeisler Consulting

JUNE 3, 2021

Let’s jump right in to the second value, as articulated in the Agile Manifesto and associate a few Agile principles along the way: The software engineers who built the concept of Agile and Scrum articulated a prioritization of working software over that of comprehensive documentation. Fair enough.

Software 72

Software Analysis Course Measurement 72

Topdown

MARCH 22, 2016

I’ll be a presenter at Document Strategy Forum ‘16 in Chicago, Illinois, at 3:00 p.m. Chicago, Illinois, May 10-12. on Tuesday, May 10, 2016.

Strategy 48

Strategy Customer Experience System Customers 48

Ecrion

NOVEMBER 5, 2019

In this regard, working with a company that can help you build an optimized document workflow can be one of the best things that you do. With a document workflow, you use software and automation to exchange information in a way that is faster, cloud-based, and better built for collaboration. Implement Modern Technology and Strategies

Tips 50

Tips Report Software Government 50

Integrity Solutions

FEBRUARY 12, 2021

Have you created a customer service strategy that defines those expectations? . Sure, they know the obvious rules—don’t falsify documents, don’t surf inappropriate websites, don’t share trade secrets. Implementing A Customer Service Strategy. Get Employee Input To Guide The Strategy. smiling and eye contact).

Customer Service Strategies 79

Customer Service Strategies Strategy Customer Service Company 79

UJET

NOVEMBER 16, 2020

This can be extremely difficult, as many of them are not properly or fully documented, but instead are just things that agents or other employees do simply because “it’s always been done this way.” The post Contact Center Digital Transformation Strategy appeared first on UJET.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

Brad Cleveland Blog

JUNE 15, 2023

A Customer Access Strategy is a well-documented, overall plan that guides your contact centre. It is “a framework—a set of standards, guidelines and processes—describing the means by which … Continue reading → The post An Introduction to Customer Access Strategy appeared first on Brad Cleveland.

Strategy 49

Strategy Guidelines Customers Contact Center 49

BirdEye

SEPTEMBER 14, 2023

Below, we’ve curated the 7 strategies and 14 tools AI for small businesses need to scale. All of these data points are mission-critical to the success of any marketing strategy. Helps onboard documents and processes for exchanges. 7 Strategies to boost your small business with AI 1.

Tools 111

Tools Strategy Chatbots Analysis 111

DemandJump

JULY 13, 2021

It is estimated that only about 60% of businesses have a documented content strategy. What’s more, many brands report that their hurdle to developing a strategic approach to content is due to a lack of business processes or leadership failing to make it a priority.

Strategy 98

Strategy Leadership Report Brands 98

West Monroe

FEBRUARY 18, 2024

Now is the time for banks to reconsider their approach to and strategies for consumer lending, transforming the business lines to serve customers more effectively and operate more efficiently than in the past. It's important as ever for banks to proactively invest in their consumer lending businesses to retain (and even expand) market share.

Consumers 52

Consumers Technology Strategy Banking 52

Ecrion

APRIL 12, 2019

. – your company at some point goes through the process of generating batch documents. However, if your batch documents process isn’t fully optimized, your customers could be missing out. Each month, your company generates millions upon millions of documents. This ensures fully automated, worry-free batch document creation.

Insurance 40

Insurance Software Omni-Channel Banking 40

Experience Investigators by 360Connext

JULY 6, 2021

A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

SurveySparrow

JANUARY 9, 2024

FormX becomes your partner in automating data extraction and document conversion. Key Features: Versatile Document Handling: It takes the hassle out of handling various forms and documents. This way, you can adapt your strategies and stay relevant in a fast-changing market. FormX Source: formx.ai Wevo Source: wevo.ai

Tools 52

Tools Marketing Strategy Analysis 52

Ecrion

SEPTEMBER 19, 2019

So, have you considered a solution like legal document preparation software? If not, recognize that document preparation software can improve your law firm’s productivity and customer service. Investing in document automation software is a worthwhile investment for many reasons.

Case Study 52

Case Study Software Study Return on Investment 52

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This expectation has permeated the collections industry, leading to the adoption of omni-channel communication strategies. RELATED ARTICLE What is Call Center Compliance?

Omni-Channel 52

Omni-Channel Contact Center Customer Centricity Technology 52

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Training 79

Training Data System Management 79

Brad Cleveland Blog

MAY 20, 2016

Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. But there are standout examples of plans … Continue reading → The post Documenting Your Customer Access Strategy appeared first on Brad Cleveland.

Strategy 26

Strategy Customers Examples Management 26

ijgolding

APRIL 19, 2017

Engaging your people in playing a key role in improving the customer experience is one thing, but what if customer experience is not actually a key element of the business strategy in the first place? Strategy needs to be a balance between what the business wants and what the customer wants.

Strategy 191

Strategy Customer Experience Customer Centricity How To 191

Pretium Solutions

JUNE 24, 2020

Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. All this due to a failure to adequately document processes and procedures. Are you Joe? I’m guessing way too much.

Policies 52

Policies Tools System Training 52

Pretium Solutions

JUNE 24, 2020

Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. All this due to a failure to adequately document processes and procedures. Are you Joe? I’m guessing way too much.

Policies 52

Policies Tools System Training 52

Pretium Solutions

JUNE 24, 2020

Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. All this due to a failure to adequately document processes and procedures. Are you Joe? I’m guessing way too much.

Policies 52

Policies Tools System Training 52

Pretium Solutions

JUNE 24, 2020

Failure to document processes and procedures means that when Joe doesn’t turn up for work, business grinds to a halt because nobody else understands what Joe does – let alone how he does it or the tools he uses. When processes and procedures aren’t documented…. Are you Joe? What if you, the business owner, are Joe?

Policies 52

Policies Tools System Training 52

CSM Magazine

DECEMBER 29, 2022

Today, company managers are looking for various strategies and tactics to get their employees working together as a group to achieve mutual business goals successfully. One particular strategy that has become widely used in both startup companies and well-established enterprises is collaborative learning.

Strategy 52

Strategy Exercises Groups Tips 52

ShepHyken

SEPTEMBER 2, 2022

Here are some tips for building a winning customer experience strategy. What is a Customer Experience Strategy? . A customer experience strategy can be defined as the process of mapping, defining, and documenting the approach to improve customer experience in an organization. Understand your customers.

Tips 70

Tips Self Service Strategy Customer Experience 70

Education Services Group

MARCH 30, 2022

By mapping moments where your customer and CSM can bond over shared experiences and goals, you naturally imbue the customer journey with a more human touch, ensuring that those moments of connection aren’t lost as you mature into a more digital-centric CS strategy. Moments of proof: Places where you keep your promises.

Customer Journeys 52

Customer Journeys Customer relationships Touchpoint e-support 52

Gainsight

MARCH 22, 2023

Just like these famous food duos, CS individuals should see how the recipe for customer excellence is a combination of both human and digital-led strategies. Kellie Capote, CCO of Gainsight, recently highlighted why digital-first strategies don’t need to butt heads with human-first ones—in part, for these very reasons.

Strategy 52

Strategy Self Service Touchpoint Examples 52

CSM Practice

NOVEMBER 4, 2020

However, business growth cannot be achieved by simply implementing upsell and cross-sell strategies. Ergo, imposing proactive customer expansion strategies can be beneficial not just for the customers, but ultimately for a company to survive. Expansion Selling Strategy Framework. Every business needs to grow.

Strategy 75

Strategy Customers Sales Course 75

CSM Magazine

OCTOBER 12, 2022

Peter Doveren, Chief Strategy Officer, Sigma Connected. Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. Peter’s role will focus on identifying opportunities for Sigma Connected to enter new markets and territories.

Connections 52

Connections Strategy Leadership Culture 52

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Culture 85

Culture System Metrics Resources 85

Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How does your strategy conform to different development methodologies? In our interview with Adam Satterfield , director of Testing and Quality at Anthem, we dive deeper into these questions and the importance of test strategy on the whole.

Strategy 74

Strategy Healthcare Conference Software 74