InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole. Schedule a Demo Today

Hospitality 260

Hospitality Call Center Retail NPS 260

ClientSuccess

AUGUST 10, 2021

Often, CSMs have to go about re-engaging customers with creativity and patience, as your tried-and-true methods of engagement probably aren’t going to work. How to engage customers that have gone dark. Proactive engagement. Try a mixture of channels and contacts to find the sweet spot for engagement.

Tips 85

Tips Engagement eBook Meeting 85

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Customer Success 113

Customer Success Software Customer Satisfaction Feedback 113

CloudCherry

SEPTEMBER 11, 2019

As Annette says, ‘There’s employee’s happiness, satisfaction, engagement, experiences- all of these different terms. Request a demo. And, who better to enlighten us on the topic than Annette Franz – Author, Speaker, Founder/CEO of CX Journey Inc., and this week’s honored guest.

Customer Experience Professionals 199

Customer Experience Professionals Employee Experience Leadership Course 199

ClearAction

JUNE 25, 2023

This article is a glimpse into what you gain from ClearAction Experience Leadership Mastery. See a 5-minute demo: ClearAction.com/mastery-demo ClearAction = engage everyone in walking the talk. What You Can Do to Master Experience Leadership Get a sounding board for work you have underway. This is e-consulting.

e-support 62

e-support Leadership B2B Groups 62

SurveySensum

MAY 6, 2024

Deliver Exceptional Customer Experience with SurveySensum Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Engaging with your potential users through a video podcast will help improve your reputation as an expert. YouTube and Facebook are two widely used platforms.

Brands 52

Brands Strategy Social Media Video 52

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. XXX is a new approach to B2B selling by enabling buyers with a video-based demo that adapts on the fly to buyers’ unique interests. When you engage in social communication, you are communicating. Social communication etiquette is going over the top.

Communication 167

Communication Social Media B2B Conference 167

SurveySensum

JUNE 5, 2024

It enhances team dynamics, improves leadership skills, and fosters a culture of continuous improvement. Sign up today to leverage the full potential of 36-degree feedback assessment with SurveySensum and boost your employee engagement effectively! For small businesses, a 360-degree feedback system can be particularly advantageous.

System 52

System Feedback Analysis Survey 52

SurveySensum

MARCH 4, 2024

The leadership is implementing various changes, from adjusting team structures to redefining reporting lines. When employees feel heard and valued, they are more likely to be engaged and committed to the company’s goals. Now that you’ve seen how anonymous feedback boosts engagement, why wait?

Feedback 52

Feedback Leadership Survey Culture 52

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. In her CS100 Summit session, Carine shared her ideas of the top customer success leadership characteristics.

Leadership 40

Leadership Customer Success eBook Culture 40

CloudCherry

MARCH 14, 2019

There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc.

Hospitality 236

Hospitality Insurance B2C Groups 236

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Stacey Sherman – Director of Customer Experience & Employee Engagement at Schindler Elevator Coorporation. Request a demo. Her nominator, Yual Selik tells us, “She doesn’t give up…never. It’s not in her vocabulary.”

Leadership 170

Leadership Consulting Video Government 170

CSM Magazine

MARCH 17, 2023

Many employers at senior leadership level fail to really understand the value that a great performing customer team provides which, in turn, has exacerbated the issue with attracting and retaining experienced agents. MyQualityTeam engages agents in their own development, clearly showing how they are improving and where their strengths are.

Software 52

Software Analytics Leadership Analysis 52

BirdEye

DECEMBER 8, 2023

Leadership and management: It’s about how good the leaders at the helm are at leading the company, their vision, and how they come across to the public. Engaging with stakeholders 6. High-quality, engaging content reinforces your brand identity and builds trust. Monitoring reputation 2. Responding to public opinion 3.

Strategy 113

Strategy Management Social Media Brands 113

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. A customer’s health score indicates their current engagement, satisfaction, and loyalty level.

Metrics 89

Metrics NPS eBook Customer Success 89

CloudCherry

MARCH 14, 2019

There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc.

Hospitality 210

Hospitality Insurance B2C Groups 210

SurveySensum

APRIL 1, 2024

Trust is not easily gained but can be a distinguishing factor that sets a business apart, resonating deeply with consumers and potentially leading to market leadership. Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility. Value Statements : Boldly stating what the startup stands for.

Brands 52

Brands Case Study Social Media Feedback 52

BirdEye

MARCH 27, 2024

However, not every business has the resources or capability to generate original content that engages audiences on all these fronts. The content we create delves deeply into a single topic, offering unique insights and first-party data, thereby affirming the brand’s expertise and leadership within the industry.

Strategy 57

Strategy Social Media Trends Infographics 57

SaleMove

DECEMBER 2, 2020

As you probably know, Finovate is the seminal conference for cutting-edge banking and financial technology and thought-leadership. Keeping PACE with customers. Dan walked attendees through DCS on the Glia platform in the context of PACE from both customer and agent perspectives.

Omni-Channel 52

Omni-Channel Conference Financial Chatbots 52

SurveySensum

DECEMBER 29, 2023

Gather Real-Time Insights with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3. These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation. Emanuel, E.

Healthcare 52

Healthcare e-support Culture Feedback 52

Gainsight

AUGUST 18, 2022

The ways your customers engage with your product, the customer success strategies you implement, and how you share information across the organization are all more efficient when they are led by digital efforts. Thought leadership. This year, Gainsight is doubling down on this leadership with the announcement of Journey Optimizer.

Effort Score 52

Effort Score e-support Leadership Customer Journeys 52

Gainsight

SEPTEMBER 22, 2023

Thought Leadership Think of any well-established company. They’re perpetually linked to their industry due in some part to their commitment to thought leadership; they understand that the most successful companies are the ones that tap into industry conversation and spark discussions that move people to act.

Competitive Advantage 52

Competitive Advantage Leadership NPS Sales 52

SurveySensum

MARCH 5, 2024

It’s what keeps the workplace engaging, interesting and thriving! Now that you’ve witnessed how employee feedback increases engagement and strengthens your company, why wait? Plus, all that feedback helps build a culture of constant improvement, which means happier and more engaged employees overall.

Culture 52

Culture Feedback Survey Employee Engagement 52

SurveySensum

FEBRUARY 26, 2024

From how satisfied they are with the tasks to how they feel about communication in the office, the pulse survey covers all the aspects of employee engagement. They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement. Pricing The Basic Plan starts at $99/month.

Tools 52

Tools Survey Employee Engagement Culture 52

Gainsight

APRIL 15, 2022

But alignment is more than just having a seat at the leadership table. In an environment where success was driven by acquisitions, that made sense; if Sales could wow the customer in the demo with a lot of cool features, it didn’t matter how much customers used them after the sale. how long since engaged with the customer).

Customer Success 97

Customer Success Effort Score Net Promoter Score Chief Customer Officer 97

Gainsight

OCTOBER 17, 2023

Drive product engagement through the roof. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less. Leadership teams are more risk-averse than they’ve been in years. The list goes on.

Resources 52

Resources How To Video Course 52

Wootric CX Blog

AUGUST 11, 2020

If a metric is not performing well consistently then it is brought to a leadership meeting to determine what actions can be done to help assist in bringing the metric up to par. Who is responsible for the customer when they first engage? For this, we look at where the handoff to the sales rep occurs for a demo.

Metrics 111

Metrics Net Promoter Score Effort Score Touchpoint 111

inQuba

APRIL 7, 2022

inQuba is way ahead in its thought leadership in Customer Journey Management, and also in the way they have executed it to make real time journey analytics and real-time action orchestration accessible and easy to deploy. Book a demo Start Trial Contact us. Discover more about Journey Management with these great resources.

Airlines 75

Airlines Insurance Customer Journeys ROI 75

ClientSuccess

NOVEMBER 21, 2017

5 Ways to Re-Engage When a Customer Goes Dark. We’ve all been there: A customer relationship is going well and there are no obvious problems or red flags in sight, yet when it comes time for a ‘serious talk,’ such as a renewal conversation or upsell demo, there is suddenly radio silence on the customer’s end. Do your research.

Engagement 50

Engagement Metrics eBook Customer Success 50

SurveySensum

FEBRUARY 22, 2024

What’s more – Gallup’s “State of the Global Workplace Report” says, that organizations with highly engaged employees experience 21% higher profitability. That’s the key to ensuring prolonged success for new hires – providing an exceptional and engaging experience from the outset. I’m sure you wouldn’t.

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

SurveySparrow

MAY 7, 2024

Quizizz is a platform primarily built for teachers and students to make learning more immersive, engaging, and exciting. This well-rounded approach ensures that it is engaging and highly effective as an educational tool, offering a balanced solution that enriches learning experiences. It’s a tie!

Comparison 52

Comparison Tools Entertainment Study 52

ClientSuccess

APRIL 19, 2019

For customer success organizations that are either building their team, scaling their team, or re-defining their processes, they know firsthand how many components go into planning and determining the right customer engagement model. What is an Engagement Model? How Do You Get Started with the Right Engagement Model?

Customer Success 44

Customer Success Engagement Resources Software 44

BirdEye

AUGUST 23, 2023

In this blog, we’ll delve into how you can use Instagram’s content options to elevate your brand’s presence and engagement. Watch the Free Demo Now. See Pricing FREE DEMO Table of contents Why should businesses use Instagram? Let’s get started. How can a business sign up on Instagram?

Social Media 98

Social Media Multi-Channel Video Tools 98

BirdEye

NOVEMBER 30, 2023

Get started for free WATCH DEMO How to do marketing for a law firm: A step-by-step guide Now that you know the basics, we’ll walk you through the steps you should take to market your law firm. Analyze their websites, thought leadership content, advertising campaigns, events, areas of specialty, and more.

Marketing 109

Marketing Social Media How To Advertising 109

Gainsight

MARCH 8, 2022

By integrating Zoom and Gong with Gainsight tools like Timeline, customer-facing teams get 1-click insights to guide customer engagements and automatically capture conversations. . Help leadership understand the company’s strengths and areas for improvement while presenting the supporting data. Other key benefits include: .

NPS 98

NPS Effort Score Leadership Sales 98

Lumoa

FEBRUARY 16, 2023

This includes departments such as customer service, marketing, product development, sales, and even executive leadership. Great moments to engage are when a customer’s behavior changes or when an already-purchased product is upgraded or bought again. Get a free demo of our text analytics or survey analytics tools.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

ClientSuccess

MAY 14, 2019

If you’ve spent most of your time reactively engaging customers, it will likely take time and dedicated effort to become more proactive in your engagement strategy. Working to pull this information together can improve the way you engage with and segment your customers. Valued Engagement Touchpoints.

Touchpoint 45

Touchpoint Customer Success Engagement Strategy 45