Lithium

SEPTEMBER 7, 2022

Digital customer care can meet and exceed your original ROI projects in several ways. To get to the bottom of the best ways to use and prove the ROI of Khoros Care, we sat down with Khoros product marketing expert and software engineer Josh Snider to get an expert opinion on the best and worst ways to use Khoros Care.

ROI 52

ROI Social Media Effort Score Chatbots 52

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event. The rooms were large, comfy and high-tech enabled.

Conference 62

Conference NPS Hotels Self Service 62

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. Every team member—including management—is required to complete each training course with a minimum passing score of 100 percent.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. Of course, CX is not just about learning and identifying insights. More Types of Customer Experience ROI. You need to act on them!

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

Middlesex Consulting

JULY 23, 2017

If it were a course, it would be called Service Marketing 101. ” Conversion of some balance sheet investment into a period Operating Expense [OpEx]; increases ROI (e.g., Sales events during the equipment life cycle. Below are details of the three life cycle sales events of a B2B service contract. Introduction.

B2B 60

B2B Sales e-support Leadership 60

QuestionPro Audience

JULY 26, 2018

It’s a trap to create without some benchmarks or a return-on-investment (ROI). Even the most off-the-wall, imaginative radio ads have a serious ROI that can be keenly measured. This, of course, ties into ROX, as moments tie into an overall story. Yes, ole Leonardo had very tangible goals. . You may be asking about ole Leonardo.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

ReviewTrackers

JULY 28, 2021

Not super mind-blowing, but this kind of engagement is akin to Bianca walking into a networking event and getting 52 people (and their connections and friends) to take notice of and engage with what she is saying. Have tracking systems in place so that you can measure the ROI of your efforts. In one month, there were 3.7

Social Media 175

Social Media Insurance Marketing Tips 175

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. A team of passionate, empowered agents can affect your loyalty program’s ROI.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CSM Magazine

SEPTEMBER 22, 2022

Of course, every business wants to retain 100% of its customers (and increase the amount they spend!), You might want to reward loyal customers with voucher codes to secure a discount on their next purchase, for example, or you could invite regular customers to exclusive online events and promotions. Enhanced Convenience.

Customer Retention 52

Customer Retention Loyalty ROI Retail 52

Optimove

AUGUST 30, 2022

What do you need to do next to make Black Friday 2022 one of your most profitable events of the year? Start retargeting efforts long before the event. In the days and hours leading up to your Black Friday event, you’ll want to utilize push campaigns to tell customers about the deals that are going to appeal specifically to them.

Sales 52

Sales How To Comparison Social Media 52

Centercode

FEBRUARY 12, 2019

That’s in part why the Centercode User Group is one of our favorite events of the year. In case you weren’t able to attend, here are the key highlights from the three-day industry event. Attendees had ample opportunity to trade ideas throughout the event. That passion was on full display last week at Centercode HQ.

Groups 67

Groups Return on Investment Conference Industry 67

Lithium

SEPTEMBER 7, 2021

Time to start seeing actual ROI on your promoted posts. We’ve organized these videos into themed courses that you can watch in any order you want. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Khoros Marketing.

Social Media 52

Social Media Metrics Video ROI 52

West Monroe

NOVEMBER 26, 2023

During my recent visit to the Las Vegas F1 event, the interplay of technology and human adaptability was more evident than ever. Decision-Making When a driver is out on a course mid-race, they have a split second to make a multitude of decisions. Being Human The Las Vegas event also showcased the impeccable organization of the teams.

Data 52

Data Sports Technology Competitive Advantage 52

West Monroe

NOVEMBER 26, 2023

During my recent visit to the Las Vegas F1 event, the interplay of technology and human adaptability was more evident than ever. Decision-Making When a driver is out on a course mid-race, they have a split second to make a multitude of decisions. Being Human The Las Vegas event also showcased the impeccable organization of the teams.

Data 52

Data Sports Technology Competitive Advantage 52

Optimove

JUNE 15, 2023

If your KPIs are all about engagement, retention, and maximizing ROI (and let’s face it, whose aren’t? ), then it’s neither one nor the other. That’s the magic that happens when you respond to specific customer actions or events as they happen. Of course, many customers bite, but a few cart abandonment can be left behind.

Marketing 52

Marketing How To Return on Investment e-support 52

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. In 2019, the majority of the conversation surrounding Independence Day was around events, celebrations and things to do in cities across America, with fireworks making up a large part of those conversations.

Brands 95

Brands Marketing Travel Advertising 95

CSM Magazine

JULY 7, 2022

Not only can you get a huge ROI when you add on your own delivery drivers and taxi services, but you can also help set your brand apart from the competition more easily. While of course, your drivers need to be good at driving, part of their job will be interacting with people. Your Drivers Need Customer Service Training.

Customer Service Training 59

Customer Service Training ROI Policies Training 59

CX Journey

MARCH 21, 2018

Make sure to include in your budget a line item each for CXPA membership and events , as well as for attending other CX conferences. Unless, of course, your marketing team wants to eat that in their budget!

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

CX Journey

MAY 3, 2016

Volunteering for event planning committees, mentoring fellow members, or participating in the community forum are only a few examples of how members can drive member engagement and overall association success. Provide feedback and help them stay on the right course, if needed. The success of the Association rides on its members.

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

GetFeedback

SEPTEMBER 20, 2019

A great customer experience (CX) , of course. . CSAT is used to measure the customer satisfaction of a specific interaction or event. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. How do you get loyal customers? It’s a short-term satisfaction metric for customer experience.

NPS 278

NPS Metrics Effort Score Net Promoter Score 278

NetBase

SEPTEMBER 4, 2020

It’s not, of course. Your brand requires a Martech Stack that provides flexibility and robust capabilities to track ROI and identify potential relationships that brands may otherwise miss out on. Sounds like a simple, short list of tools to come up with, right? This is a consumer and market intelligence must!

Tools 98

Tools Brands Ecommerce Advertising 98

Gainsight

DECEMBER 20, 2020

The difference between the value a product could provide to the customer and the value it actually does provide is what we call the ‘consumption gap’ The goal is, of course, to shrink the consumption gap over time. The latter part of this webinar on CS hands offs talks about how to effectively manage a change of sponsor event.

How To 59

How To ROI Training Customer Success 59

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. And many participants use this course to take 5 weeks (or 5 days if you’re advanced) to prepare for the CCXP exam. This course is delivered live remotely or in-person, with accompanying online resources. Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

CustomerSuccessBox

JUNE 13, 2022

Customer Success teams are deploying data scientists to unravel the rationale behind customer churn, but ROI is taking longer than expected. By analyzing thousands of data points, and tracking feature events with renewal history, the platform predicts retention probability and the next best action that drives retention.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

CSM Magazine

MAY 26, 2020

It’s not the ROI, the seamless journey between touchpoints, or even the capacity to personalize the product or service we offer. They’ve never attended one of these events because they thought the service and overall experience would be less than in our restaurant. Many service providers have lost sight of what really matters.

Hospitality 59

Hospitality Hotels Tips Customers 59

Gainsight

SEPTEMBER 8, 2020

At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. In the long term, team expansion is essential for saving both time and money, provided, of course, that the right technology infrastructure is in place. How to manage and operationalize scale. .

Knowledge Base 52

Knowledge Base Customer Success Customer Journeys Survey 52

Optimove

MAY 26, 2022

Or, for gaming and gambling operators, events like the FIFA World Cup. Of course not. Simply because the ROI on investing in getting an existing customer to buy with you again is SO MUCH higher than that of trying to get someone to buy with you in the first place. Think, Black Friday/Cyber Monday , or other holidays.

CRM 52

CRM Customers ROI Brands 52

C3Centricity

APRIL 3, 2019

Management are renowned in most organisations for “innocently” posing questions when passing marketers in the corridor or while socialising at a company event. Whilst ROI is not the best measure of marketing’s impact (see this Forbes article for more on that), you still need to answer the question.

Marketing 192

Marketing How To Advertising Brands 192

NetBase

JANUARY 16, 2020

Influencer marketing offers exceptional ROI for any brand’s social media marketing efforts, assuming certain criteria are met. The Queen would certainly not approve of something focused on the Royal Family, of course – but Meghan playing a misunderstood princess in any context would be wildly successful. She is an actress after all!

Brands 73

Brands Fashion Travel Sports 73

SurveyGizmo

DECEMBER 21, 2022

Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Customer sentiment analysis gives you insight for your mobile marketing and product strategy, helping your dollars stretch further and your ROI increase.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

CustomerSuccessBox

JUNE 20, 2022

For modern Customer Success teams to quickly detect and course-correct wayward consumers, deep sentiment analysis of conversations, much beyond Net Promoter Score (NPS), will be necessary. Customer Success teams are deploying data scientists to unravel the rationale behind customer churn, but ROI is taking longer than expected.

Software 52

Software Customer Success Effort Score Net Promoter Score 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Demonstrated ROI – does the customer have proven results?

Strategy 64

Strategy Marketing Case Study Effort Score 64

NetBase

JANUARY 1, 2019

Or narrow your insights to a particular region and be ready to act when sporting events take unexpected turns. Of course, live dashboard data can inspire new campaigns and content as well as keep those in progress on track. And many brands use our LIVE Pulses to track social chatter leading up to major events like the Super Bowl , etc.

Social Media 62

Social Media Tips Banking Sports 62

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Like the choreographer, CS ops leaders have a finished event in mind and try to make it come to life with playbooks and other tactical motions. Well, folks, we might have achieved that.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

GetFeedback

JULY 19, 2019

Of course, you need leaders across your organization to really take actions that get results. Your customers are talking about you on social media, in user groups, and at events. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. Get the Guide.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230