CX Centric

JULY 27, 2023

To keep updated about future events and projects please click here. Nate Brown the Chief Experience Officer of Officium Labs was the keynote speaker for the Roi of the CX online event. We are a global community. In starting his presentation, Nate asked a very poignant question concerning CX which was: Is CX an art or a science?

ROI 52

ROI Customer Journeys Customer Experience Case Study 52

Zonka Feedback

DECEMBER 3, 2021

Over a decade, my family has participated in Jewelry Trade Shows & Events. Before conceptualizing any exhibition, we always keep one thing in mind: ROI. We make many efforts to turn our exhibition interaction into an on-site sales platform.

Survey 98

Survey ROI Interaction Sales 98

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 260

Conference Banking ROI Customer Voice 260

Forrester's Customer Insights

AUGUST 19, 2019

Both are important to consider when assessing the value that physical events deliver. While you can attribute some ROI […]. ” This question, first attributed to philosopher George Berkeley in 1710, raises questions about observation and perception.*

ROI 52

ROI B2B Marketing Strategy 52

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Next, you need to identify the more complex goals, such as proving the ROI of customer experience at your company, implementing employee training based on intelligence, and the like. And that’s a good thing!

Customer Experience 493

Customer Experience Net Promoter Score Tips Effort Score 493

Beyond Philosophy

DECEMBER 15, 2021

I learned about this story on a CX Network Live event. Attend CX Network’s Online Live Event on January 25th and 26th, 2022. The post How to Successfully Change to a Digital Experience and Create ROI appeared first on CX Consulting. The results? Double-digit growth. Key Ideas to Improve your Customer Experience.

ROI 78

ROI How To Consulting Financial 78

SurveySparrow

JANUARY 21, 2023

Have you participated in school sport events? Tell us your current personal bests in various events. When you are selecting a survey tool, ensure they have video surveys that increase the ROI and survey experience. The post 75+ Sports Survey Questions For All Purposes & Events appeared first on SurveySparrow.

Sports 52

Sports Survey Entertainment Video 52

Lithium

SEPTEMBER 21, 2022

This customer had to juggle a massive merger, adoption of the Khoros system, and dealing with a vast influx of volume during a nationwide event and promotion. During that nationwide event, with hundreds of thousands of people watching, this Khoros customer handled over 25 customer contacts a second. So, how did they do it?

ROI 52

ROI Social Media Customer Care System 52

Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. Here are the Top 5 takeaways from yesterday’s event, . Agile technologies, like Totango, that supercharge your investment in your existing tech stack will deliver the greatest ROI and make your life easier. Frontline Foods has raised 9.2

Hospitality 62

Hospitality ROI Customer Success Technology 62

Centercode

AUGUST 25, 2023

Update: Did you miss this event? You can watch the full webinar and download the slides on Pragmatic Marketing’s website. The wonderful folks at Pragmatic Marketing have asked us to be part of their Pragmatic Live webinar series. So, on Wednesday March 19th at 11 am PST / 2 pm EST we’ll be hosting […]

ROI 52

ROI Marketing 52

Gravy Analytics

AUGUST 12, 2019

Unlike traditional ad targeting, which relies on online behavior data, location-based advertising audiences are based on real-world event and location attendance, making them more accurate. Location data involves real-life actions, including when consumers visit commercial locations like retail stores or event venues. Location Data.

Advertising 60

Advertising ROI Consumers Data 60

Chadwick Martin Bailey

MARCH 12, 2019

If you’ve just returned from The Quirk’s Event Brooklyn, summarizing the most inspiring content can help prove the ROI for attending. From event-focused metrics (e.g., to sub-events (e.g., Agile was another hot topic at The Quirk’s Event. If you missed the show altogether, we’ve also got you covered.

ROI 56

ROI Consumers Financial Analytics 56

Lithium

SEPTEMBER 7, 2022

Digital customer care can meet and exceed your original ROI projects in several ways. To get to the bottom of the best ways to use and prove the ROI of Khoros Care, we sat down with Khoros product marketing expert and software engineer Josh Snider to get an expert opinion on the best and worst ways to use Khoros Care.

ROI 52

ROI Social Media Effort Score Chatbots 52

SurveySparrow

JUNE 26, 2020

Do you know that Facebook’s event cover photo size is different for both personal profiles and Fan pages? This means that the answer to the best Facebook event cover photo size is not going to be a straightforward one. Whether it’s ads or events, Facebook does have the Midas touch, no doubt. Of course not.

Video 52

Video Guidelines Social Media Course 52

ProProfs Chat

APRIL 25, 2019

As an eCommerce entrepreneur, it’s not always easy to select the right tools that are decisive and provide a promising ROI. Here is a list of top tools that can help you boost conversion rate and improve your ROI. You can set custom events to capture and analyze almost every user interaction on your site and social media handles.

Ecommerce 75

Ecommerce ROI Tools Analytics 75

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach.

Hospitality 260

Hospitality Call Center Retail NPS 260

Lithium

OCTOBER 19, 2022

Using Boehm’s theory of ancient humans punishing one another for non-sharing, your community could promote an event to invite the most active user’s to a new digital event or beta test.

ROI 52

ROI Gamification Self Service Case Study 52

Oracle

OCTOBER 12, 2020

When reviewing the submissions for the prestigious Upshot Award for Best Demonstrated ROI in Marketing , one thing is utterly clear — each finalist had to think outside the box and use a data-driven mindset to achieve success. Let’s take a look at the Upshot Award finalists’ best practices on ways to achieve ROI in marketing.

ROI 52

ROI Marketing Sales B2B 52

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. That’s why we put together this fundamental guide to the contact center RFP.

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

PK

JULY 25, 2019

One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way. Events can give your customers another reason to visit and keep coming back while spreading the word. Apple: Today at Apple.

Retail 49

Retail Loyalty Fashion ROI 49

CSM Magazine

MAY 15, 2024

” “With Avaya, we’re creating an entirely new path for enterprises to achieve the true ROI of digital transformation and AI right now — without locking that value behind a years-long CCaaS migration journey,” said John Sabino, CEO of LivePerson.

Omni-Channel 52

Omni-Channel Contact Center Analytics ROI 52

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. That’s why we put together this fundamental guide to the contact center RFP.

Contact Center 156

Contact Center Resources Hospitality Customer Care 156

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Looking for the latest trends, tools, strategies, and insights on CX? 20:20 Customer Experience Summit. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Lumoa

JANUARY 2, 2023

Event-specific Surveys : Event-specific Transactional NPS surveys are sent out after an event has taken place, such as a conference or trade show. These surveys allow businesses to track audience sentiment in real-time and understand how successful the event was in terms of delivering value to attendees.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

Influitive

AUGUST 14, 2018

There’s nothing quite like the rush of energy you get from hosting a live event. We just came back from Quick Base EMPOWER18, our annual user conference in Austin, which included 750+ customers and partner attendees. Everyone is super fired up, but especially our customers. I wanted to share an inside look at how we.

Conference 61

Conference Customer Focused ROI Customers 61

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. We’re calling this Circles of Success and will bring it back at more events whenever possible. What’s Next?

ROI 52

ROI Return on Investment Touchpoint Leadership 52

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

ECXO

MARCH 20, 2024

[link] What you and your companies will learn: -How we have programmed our customer service agents and bots to respond in ways that increase friction, reduce satisfaction and loyalty -The current ways of doing business have a large blind spot preventing customer service to ever turn not be thought of as a cost-center -How empathy-as-a-business strategy (..)

Case Study 52

Case Study Customer Centricity Leadership ROI 52

Natalie Petouhof

JANUARY 6, 2017

times more likely to purchase than non-viewers and more than half of the marketing professionals worldwide name video as the type of content with the best ROI. This combination leads to an overall better ROI. Over 100 million hours of video per day are watched on Facebook. Techcrunch ) It is reported that shoppers who view video are 1.81

ROI 40

ROI Video Advertising Apparel 40

InteractionMetrics

MAY 4, 2017

Martha will be speaking at two events this month. The post May 2017: Dedicated to Improving Customer Service & Measuring CX ROI appeared first on Interaction Metrics. The post May 2017: Dedicated to Improving Customer Service & Measuring CX ROI appeared first on Interaction Metrics.

ROI 40

ROI Measurement Customer Service Metrics 40

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Natalie Petouhof

JANUARY 22, 2018

To help demonstrate the ROI. Examining the ROI for the Career Day. Benefit of saving the regular cost of interviewing – Cost of the new interviewing process / Cost of the new interviewing process x 100 = ROI %. It was clear they had a new found sense of pride in the work they were doing as well as for the company.

ROI 40

ROI Leadership Video Return on Investment 40

ECXO

MARCH 24, 2024

The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. Understanding this sequence makes it easy to demonstrate the CX-money connection—and most importantly, drive higher CX ROI. It’s a short session.

Metrics 64

Metrics ROI Financial Connections 64

eGain Blogs

AUGUST 12, 2022

We have put together our North America event after a gap of two years. And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. You can interact with them during the breaks and the after-event cocktail reception in the evening of October 11th. Know what you can do with analytics.

Conference 87

Conference Self Service Chatbots Contact Center 87

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. It spells out all the benefits, including ROI, and why Interactions 2019 is a can’t-miss event!

Conference 120

Conference ROI Employee Engagement Interaction 120

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.). Let’s look at five ways that investing in help desk software can save that revenue and increase your customer support team’s ROI.

ROI 40

ROI Self Service Software Return on Investment 40