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How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. If we investigate the CX climate in two vastly different regions, it can help bridge the expectation gaps that we have for this year. This was found in nine different industries.

Trends 493
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Q&A: B2B Customer Experience Conversation with Avnet’s Peggy Carrieres About Supply Chain Challenges, Capturing the Voice of Customer, and More!

InMoment XI

Our product goes to 40 countries to get to market, and we sit in the middle of the value chain between suppliers and customers. Avnet is a broad-line distributor, operating in over 140 countries globally in every region. We are able to move our customer’s demands from one country to another quickly.

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How Market Segmentation Can Be Used to Improve the Customer Experience

InMoment XI

Geographically Geographic segmentation divides the market based on geographical units such as region, country, city, neighborhood, climate, population density, and urban/rural areas. An example of this may look like fast food restaurants having a totally different menu in another country. What Is Market Segmentation?

Marketing 260
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Offshoring vs Outsourcing: Benefits and Helpful Tips

Magellan Solutions

Offshoring means moving specific tasks or services to another country to take advantage of cheaper labor and a larger pool of skilled workers. These regions offer a talented and cost-effective workforce, making them ideal for companies looking to maximize efficiency and reduce costs. What is Offshoring?

Tips 105
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In-Market CX Has Been Redefined

ModSquad

Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs. Sometimes clients are simply best served by utilizing Mods who are located in-market (in a client-designated region), working remotely with stringent security protocols.

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How to Take Local Brands to Global Success: The 5 Rules to Fortune

C3Centricity

Let’s look at some of the latest trends which are growing across regions today. They weren’t speaking about the current need for marketers to be both creative and comfortable with data. They were referring to the growing need for marketers to stand up to the challenge of taking local brands global. Here are my five rules to fortune: 1.

Brands 206
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Product News – March 2023

Lumoa

Enhanced tracking – See what page a user was on when they left you feedback Deeper Info – Send the info you have on the customer, like their country or age, directly to Lumoa for analysis Install it yourself – Lumoa surveys can be created and installed within minutes, allowing you to collect feedback in new and exciting ways!