ThriveableBiz

NOVEMBER 13, 2023

Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. You have to be different and innovative. If your innovation isn’t anchored in their emotional needs, beyond the purely rational, it’s not going to give you the growth you’re looking for.

Innovation 52

Innovation Entertainment Customers Customer Focused 52

Vonage

JUNE 5, 2018

Observing how the biggest companies in the world provide customer service can help your business reach new heights. Here's a closer look at how three Fortune 500 companies approach customer service and the vital lessons you can learn. The Ritz-Carlton Hotel Company. How The Ritz-Carlton Hotel Company approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

C3Centricity

MARCH 12, 2024

This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success. This shift demands a strategic overhaul of how companies approach customer engagement and traffic generation. HubSpot is a prime example of content marketing done right.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

ShepHyken

MARCH 11, 2024

What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry?

Customer Experience 148

Customer Experience Entertainment Loyalty Customer Centricity 148

GetFeedback

APRIL 25, 2019

In 2019, you have to think innovatively and be up to date with all the current trends. After several weeks of analysis and market survey, I’ve come up with a list of the best modern marketing strategies every company needs to try today. That’s why your company needs to make a conscious effort to become more visual.

Strategy 170

Strategy Company Marketing Social Media 170

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. From establishing clear objectives to delivering a memorable experience, every aspect of your event should be strategically orchestrated to reflect your company’s values and expertise.

Industry 95

Industry Tips Entertainment Transportation 95

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive.

Innovation 78

Innovation Entertainment Report Consumers 78

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Omni-Channel 113

Omni-Channel Engagement Touchpoint Entertainment 113

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

Innovation 52

Innovation Trends Entertainment Video 52

Circular Edge

MARCH 10, 2024

The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. Featuring exciting programs for JD Edwards , Oracle Cloud , PeopleSoft and executives across ERPs, Blueprint 4D is where customers come together for insights, innovation and community.

Entertainment 40

Entertainment Innovation Meeting Technology 40

Hello Customer

NOVEMBER 27, 2020

Ghent-based Hello Customer ranks among Belgian’s leading tech companies. Deloitte has included this SaaS company, which collects customer feedback and analyses it using artificial intelligence, in their prestigious ranking, the Fast 50 Belgium. Every year, Deloitte presents an award to the country’s fastest-growing tech companies.

Company 52

Company Entertainment Customer Centricity Innovation 52

Circular Edge

MARCH 10, 2024

The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. Featuring exciting programs for JD Edwards , Oracle Cloud , PeopleSoft and executives across ERPs, Blueprint 4D is where customers come together for insights, innovation and community.

Entertainment 52

Entertainment Innovation Meeting Technology 52

2020 Research

APRIL 8, 2024

And, companies should reconsider traditional educational requirements, as many Gen Cers educate themselves through more affordable means or in ways that give them flexibility with their time. Demanding New Media Narratives Gen C’s hunger for representative content is driving entertainment and media toward a seismic shift.

Connections 52

Connections Brands Fashion Entertainment 52

Horizon CX

DECEMBER 1, 2023

Real-world examples from successful companies will be highlighted to underscore this point. Real-world examples from successful companies will be highlighted to underscore this point. The company positions itself as a provider of premium products and services, and positive customer experience is central to maintaining this brand image.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Retently

MARCH 18, 2019

Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Authentic companies inspire loyalty,” said Scott Miller, CEO of Vision Critical, in his opening keynote. Embrace the authenticity challenge.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Blake Morgan

MAY 29, 2023

The company recently invested $2 billion to improve its in-flight experience, with the bulk of the money going towards upgrading cabin interiors with new flooring and seats. Emirates’ renowned customer service is due to empowering employees and cabin crews around the pillars of Excellence, Attentiveness, Innovation, and Passion.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

Gainsight

JUNE 10, 2021

It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.”

Entertainment 40

Entertainment Social Media Study Online Experience 40

CSM Magazine

JUNE 7, 2023

a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch this summer. MSG Networks is part of the Sphere Entertainment Co. Harte Hanks, Inc. For more information, visit hartehanks.com.

Sports 52

Sports Entertainment Multi-Channel Social Media 52

Oracle

JUNE 24, 2019

Whether you’re booking a big event like a conference or company retreat, you often have people arriving from different cities, at different airports, and even on different days. Keep the iPads charged to entertain kids or make sure that your in-laws can check in with work (again!) Organize itineraries with Travefy.

Groups 47

Groups Innovation Customer Experience Travel 47

CSM Magazine

APRIL 4, 2024

Provide prompt, courteous, and efficient customer service to set your company apart in this competitive environment. Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. The Web3 innovation of NFTs (Non-fungible tokens) is not going anywhere. Maru’s Entertainment and Technology team has fielded the first wave in its quarterly assessment of NFT perceptions. One in four U.S.

Consumers 69

Consumers Entertainment Groups Technology 69

West Monroe

JANUARY 30, 2023

We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers. It’s a tremendous innovation. That's our mission.

Entertainment 52

Entertainment Advertising Innovation Connections 52

Maru Group

MARCH 30, 2021

Not surprisingly the lack of travel and the ability to spend on in-door dining and entertainment has been a money saver. HENRYs are ripe for radical innovation from Financial Services companies Where is the opportunity with HENRYs for financial services companies?

Financial 52

Financial Company Travel Entertainment 52

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Playvox

JUNE 26, 2018

Gamification has proven to be an effective strategy, which is why innovative companies have started to apply this not just for their customer service agents, but for their customers as well.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

Storyminers

JUNE 3, 2022

More customers will want more to do (information, entertainment, service, repair, etc.) It measures how much value a company creates for their clients. Who do you think needs to own CX in a company? Which companies today do you think have great CX? than ever before. Which CX metrics do you think are the most important?

Trends 147

Trends Customer Experience Wireless Entertainment 147

Alida

OCTOBER 4, 2016

Close the feedback loop by showing members their input actually influences decision-making in your company. More recently, however, it’s embraced other innovative engagement activities. Engagement, not entertainment. Don’t confuse engagement with entertainment. Have a plan—but be flexible. To succeed, think ahead.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Gainsight

APRIL 7, 2022

Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. They push beyond the familiar and comfortable to achieve remarkable results for their company, teammates, partners, and customers. Each year, companies submit their entries to be considered for the award in each category.

Entertainment 105

Entertainment Conference Innovation Fashion 105

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. Teams are enhancing the overall experience with features like barber shops, rock walls, and zip lines, turning sports venues into entertainment centers.

Sports 98

Sports Tourism Entertainment Technology 98

ShepHyken

SEPTEMBER 4, 2019

It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. The first is product—what the company sells. Experience innovation is the secret.

Entertainment 112

Entertainment Innovation Leadership Customer Service Training 112

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. Westergaard interviews a range of industry leaders from some of the most innovative and successful brands today.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

BirdEye

MAY 3, 2023

A shining example of a company that utilizes SEO effectively is Airbnb. Known for its engaging content, BuzzFeed uses personalized, segmented email campaigns to keep subscribers informed and entertained while encouraging them to explore more content. A prime example of a company leveraging public relations for growth is Tesla.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Dapresy

FEBRUARY 27, 2018

And, Dapresy is well represented amongst top Canadian research firms and within enterprise market research teams spanning financial, telecommunications, loyalty, government, entertainment, non-profit, and technology – all looking for a more efficient and effective way to report market research data.

Report 40

Report Innovation Telecommunications Marketing 40