Strativity

MAY 25, 2023

This puts pressure on restaurants with diluted or outdated value propositions, impersonal customer relationships, and stale rewards programs. James Lanyon, EVP, Strategy & Innovation: James’ restaurant and food background includes marketing and loyalty work for Pizza Hut, Chuck E. james.lanyon@materialplus.io

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Disruptors show us how it’s done.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. Precision in Resource Deployment: The Art of Optimal Utilization With call queueing, companies orchestrate a harmonious balance between available agents and incoming calls, ensuring optimal utilization of resources.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Retently

MARCH 18, 2019

Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

SurveySparrow

JUNE 22, 2023

To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc. Apple Sector: Technology Apple is known worldwide for its innovative products and minimalist design.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

JUNE 19, 2019

Vast sums of reward value were issued at a blanket rate of 1-3% – but because many of the points would never be redeemed, the projected cost was considered minimal. Customers who do not benefit from the rewards programs ultimately become skeptical of the brand and perceive zero utility from the points. learn quickly and adapt.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49