Beyond Philosophy

JULY 19, 2019

I spent my day navigating company politics. You will not find training programs on company politics or how to deal with them. Company politics are ubiquitous and influential. Company politics are ubiquitous and influential. As a senior vice president, at a large telecoms company, office politics surrounded me.

Company 107

Company Management How To Entertainment 107

InMoment XI

DECEMBER 19, 2013

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article

Entertainment 200

Entertainment Company Customers 200

InMoment XI

DECEMBER 19, 2013

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article

Entertainment 200

Entertainment Company Customers 200

InMoment XI

DECEMBER 19, 2013

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article

Entertainment 200

Entertainment Company Customers 200

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel Company Advertising 64

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. By responding to over 95% of negative reviews, their company guarantees that customer concerns are not just heard but addressed; the art of engaged, active listening.

Hospitality 260

Hospitality Call Center Retail NPS 260

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. They work hard each day to uphold not only their company standards but their own high professional and personal standards. Posters are waving and cameras are ready.

Customer Service 328

Customer Service Entertainment Sports Social Media 328

ShepHyken

MARCH 11, 2024

What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? How can businesses think outside the box to create fan-like loyalty among their customer base?

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

C3Centricity

JULY 8, 2020

We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” It starts with technology and also includes company rather than customer priorities. One more recent addition to this already long list, is company purpose. Details about your company.

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

CSM Magazine

FEBRUARY 12, 2024

Organizing events that provide a global experience requires the help of an event production company. Curate high-quality content that not only educates but also entertains and inspires your audience. This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders.

Industry 95

Industry Tips Entertainment Transportation 95

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. This is the lead-in to today’s lesson, which is to understand the difference between experiencing a company or brand, and simply doing business with it. The concert examples are not unlike two companies competing for a customer’s business. Both are talented beyond words.

Customer Experience 81

Customer Experience Entertainment Customer Service Training Connections 81

Hello Customer

NOVEMBER 27, 2020

Ghent-based Hello Customer ranks among Belgian’s leading tech companies. Deloitte has included this SaaS company, which collects customer feedback and analyses it using artificial intelligence, in their prestigious ranking, the Fast 50 Belgium. Every year, Deloitte presents an award to the country’s fastest-growing tech companies.

Company 52

Company Entertainment Customer Centricity Innovation 52

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Entertainment 78

Entertainment Customer Relationship Management Brands Retail 78

Michel Falcon Experience

APRIL 23, 2019

Disclaimer : I love Starbucks but I recognize that we share Starbucks stories, and companies like theirs, frequently. I wanted to start sharing stories from companies you might not be too familiar with to give evidence that regardless of your industry or size of company, you too can become a case study. What’s my secret?

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

2020 Research

APRIL 8, 2024

And, companies should reconsider traditional educational requirements, as many Gen Cers educate themselves through more affordable means or in ways that give them flexibility with their time. Demanding New Media Narratives Gen C’s hunger for representative content is driving entertainment and media toward a seismic shift.

Connections 52

Connections Brands Fashion Entertainment 52

CSM Magazine

APRIL 14, 2021

Over half of companies say they are unable to identify customers on their own website. Despite the clear benefits, companies face major hurdles when it comes to updating their CX strategy. To better understand their customers’ needs, companies are already investing in their MarTech stacks.

Company 52

Company Multi-Channel Analytics Study 52

Blake Morgan

MAY 29, 2023

The company recently invested $2 billion to improve its in-flight experience, with the bulk of the money going towards upgrading cabin interiors with new flooring and seats. Passengers can pre-select movies and TV shows through an app before their flight, and those shows are then synced to the in-flight entertainment system once they board.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

Horizon CX

APRIL 3, 2023

From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. Do entertain customers on hold. Surfboard company? Play some beach-inspired tunes.

Contact Center 130

Contact Center Call Center Entertainment System 130

QuestionPro Audience

DECEMBER 8, 2017

Sexual harassment and assault in the entertainment industry has always been Hollywood’s worst kept secret, but with women speaking out now, and providing indisputable evidence, it can no longer be swept under the rug. It wasn’t until thirty-one companies pulled advertisements from his time slot that he was eventually fired.

Advertising 199

Advertising Entertainment Industry Report 199

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. Teams are enhancing the overall experience with features like barber shops, rock walls, and zip lines, turning sports venues into entertainment centers.

Sports 98

Sports Tourism Entertainment Technology 98

QuestionPro Audience

JANUARY 3, 2017

In order to best accommodate travelers, airlines offer several additional services where travelers can upgrade their seats, access airline exclusive lounges, and purchase in-flight food and entertainment. Several credit card companies offer travel rewards, which are designated for airline tickets and baggage fees.

Airlines 150

Airlines Loyalty Brands Industry 150

Joe Rawlinson

JULY 5, 2020

Boosting employee retention can require quite a few changes to company policies and hiring processes. Perks vary by the company with some companies offering benefits like that of paternity leave. Looking forward to a great meal provided by the company can also help boost employee morale. Perks Work.

Tips 107

Tips Entertainment Strategy Policies 107

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. This creates a quandary for market research companies. FAST market.

Entertainment 75

Entertainment Marketing Sports Video 75

Maru Group

MARCH 30, 2021

Not surprisingly the lack of travel and the ability to spend on in-door dining and entertainment has been a money saver. HENRYs are ripe for radical innovation from Financial Services companies Where is the opportunity with HENRYs for financial services companies?

Financial 52

Financial Company Travel Entertainment 52

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Entertainment 59

Entertainment Customer Centricity Brands Company 59

Optimove

MARCH 31, 2020

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. Now, these companies are using the power of segmentation to target their most valuable customers who will most likely stick around. That’s a smart second step.

Travel 52

Travel Tourism Communication Company 52

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years. One in four U.S.

Consumers 69

Consumers Entertainment Groups Technology 69

inmoment

SEPTEMBER 19, 2019

At the same time, companies must also strive to provide these experiences today and in the future—essentially “future-proofing” their brand against issues that guests might experience with it. Companies that leverage CX technology to staunch today’s problems are well-positioned to keep them from popping back up tomorrow.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

CSM Magazine

APRIL 4, 2024

Provide prompt, courteous, and efficient customer service to set your company apart in this competitive environment. Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

CX Ahead

FEBRUARY 27, 2018

Centring the gaming experience around a motion-sensitive remote, the Wii brought a unique touch to entertainment , which pleased both new and existing customers. Here’s where Nintendo got design right: they put the gaming experience ahead of product specifications and performance. Hopes are high for the Switch to join this very select club.

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52

BlueOcean

OCTOBER 4, 2022

Anne Bibb, founder and CEO of Remote Evolution , says the companies who invest in the employee experience realize growth four times faster than those that don’t. And—most importantly—understand that a strong communication strategy looks different from one company to the next—there’s no size fits all. First, get back to basics. “If

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Playvox

JUNE 26, 2018

Gamification has proven to be an effective strategy, which is why innovative companies have started to apply this not just for their customer service agents, but for their customers as well.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

NICE inContact

MAY 18, 2017

Some of the most notable successful pivots would include Nokia, moving from a pulp-and-paper company more than 100 years ago into a technology and cell phone leader in the early 2000’s. Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend.

Entertainment 137

Entertainment Contact Center Healthcare Video 137

LiveChat

MAY 15, 2018

Even if a trip to one of the most entertaining capitals in Europe sounds like a great plan, without a team spirit, it would be remembered as ordinary days off, not a company team-building trip. After so many years of organizing events, formal and informal social parties, or company trips, we are true masters at teamwork activities.

Company 59

Company Entertainment Video Communication 59

Calabrio

MARCH 24, 2020

While establishing what Calabrio’s new ‘business as usual’ is, as a company that serves contact center customers, we have been working hard to find ways to help clients empower their agents and other contact center staff. Check out my full article on TMCnet. Be Flexible. Improve Visibility of Information.

Leadership 130

Leadership Self Service Contact Center Entertainment 130

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. It’s been clear for a long time that gaming and tech companies view cloud gaming as a long-term revenue creator. It’s been clear for a long time that gaming and tech companies view cloud gaming as a long-term revenue creator.

Entertainment 76

Entertainment Comparison Loyalty Groups 76

ThriveableBiz

NOVEMBER 13, 2023

Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons. It’s just the same when you’re in the business of entertaining people.

Marketing 52

Marketing Entertainment Social Media Course 52