NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. Reality: Hiring a remote workforce is a wise financial decision for almost any company. companies with employees who worked remotely—and that’s just counting part-time workers ( Remote.co, 2019 ).

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

BirdEye

JULY 10, 2023

Researching your marketplace is hands-down the best way to get valuable, secret-weapon knowledge that can give you a competitive edge. Competitive intelligence isn’t limited to large corporations, either. Conducting competitive intelligence research isn’t just about keeping tabs on your rivals.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Kustomer

NOVEMBER 30, 2021

This November we held our annual conference Kustomer NOW 2021. With that said, we wanted to recognize some of the most impressive brands that leverage CX as a competitive advantage. This award celebrates one of our customers that is streamlining their operations by taking advantage of automation within Kustomer’s platform.

Competitive Advantage 98

Competitive Advantage Leadership Hotels Retail 98

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage.

Culture 40

Culture Company Competitive Advantage Conference 40

Call Experts

FEBRUARY 19, 2020

Improving this experience is about developing an emotional connection to create a brand perception of your company. Many companies make a huge mistake. A great example is when a company wants to deliver a specific message to their customers, and what customers receive is very different. Competitive Advantage.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Call Experts

JANUARY 15, 2020

Employees are the real assets for companies. The employee experience creates a competitive advantage for companies in the hiring process. . Set up your company for success with AI-Powered HR Automation. AI-powered Call Out Lines save you time and keep your company compliant. Summer HR Conferences.

System 72

System Contact Center Call Center Customer Journeys 72

Call Experts

MARCH 5, 2020

Timely response to customer inquiries, availability during emergencies, and ease of appointment setting can create a competitive advantage for your business. Professional contact teams use the scheduling software of your company to modify, create, and cancel appointments. Employee engagement trends that lead to company growth!

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Inbenta

AUGUST 17, 2021

Most brands and companies around the world already use them to support their customer service teams, improve their NPS score, deliver faster responses to user requests, and, overall, keep their customers happy and satisfied. Why launch a voice-based chatbot project: adding more value to your business. Audiocodes. Intelepeer.

Chatbots 94

Chatbots Customer Service Self Service Competitive Advantage 94

ChurnZero

MAY 10, 2019

Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. Companies that give Customer Success revenue responsibilities have an average NPS score that is 27 points higher than those who do not. The Company Needs to Align Around the Customer.

Customer Success 74

Customer Success Technology Conference Competitive Advantage 74

ShepHyken

MARCH 25, 2019

My Comment: A company that is known for its amazing customer service has it baked into its culture. This article dives into the importance of the simple experience and how it can give a company a competitive advantage. My Comment: Last week I attended the Oracle ModernCX conference in Las Vegas.

Customer Service 110

Customer Service Competitive Advantage Trends Culture 110

Thematic

OCTOBER 13, 2019

Grace Hopper and the picture of the first computer “bug” Grace Hopper Celebration conferences started in 1994 to bring together women in computing. I attended one of the first events as a student back in 2006, when it had less than 2000 attendees and have seen the conference grew to 25,000 since then! Seema Gururaj’s story.

Conference 87

Conference Competitive Advantage Meeting Software 87

Optimove

JANUARY 31, 2019

Our CEO, our Director of Customer Success, and I had a conference call with the CEO of a relatively new (and very satisfied) client of ours. During the conversation, we asked if we could publish a case study based on the exciting results we had achieved for the company.

Case Study 49

Case Study Study Competitive Advantage Conference 49

Playvox

SEPTEMBER 1, 2021

According to Bain & Company, a customer is four times more likely to take their business to a competitor if a problem they incur with the brand is service-related versus price-related. Automation is one of the major advantages of the Internet of Things. Competitive advantage awaits anyone who adopts technologies early.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

NetBase

AUGUST 26, 2020

Having a positive emotional experience with a brand is crucial as customers who do are 15 times more likely to recommend that company. First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. And there are advantages and disadvantages to consider here.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

SurveySensum

APRIL 1, 2024

In this regard, customer service managers play a critical role in nurturing trust and loyalty among customers, thereby contributing to the startup’s success and competitiveness in the marketplace. Startups should consider sending their experts to speak at conferences, or to contribute to panel discussions.

Brands 52

Brands Case Study Social Media Feedback 52

Gainsight

MARCH 10, 2022

Adam returned to the fundamentals of customer success, from getting started in the profession, to forging a CS organization in your company, and evolving it to hyper-scale. When Gainsight examined the 2021 season, we picked out three critical areas employees and companies seem to be currently focusing on. . Culture is the Glue.

Culture 59

Culture Chief Customer Officer Customer Success Competitive Advantage 59

Bizagi

OCTOBER 24, 2019

This message was reiterated by our customers and partners from around the globe who we were honored to host at this year’s global community conference, including Infosys, Microsoft, Deutsche Post DHL Group, Insight Investment, Travelport and Tetra Pak. Automate for outcomes, not just for the sake of automation.

Multi-Channel 64

Multi-Channel Competitive Advantage Innovation Fashion 64

Optimove

DECEMBER 12, 2019

So, here is Part 2 – everything that went down on that stage on the second day of the conference. **. Alan James Mansfield, Head of Casino Operations, Funstage, a Novomatic company. In this foreside chat, Boris Droutman, Carbon38’s CTO will share how a close relationship between marketing and IT can become a competitive advantage.

CRM 69

CRM Ecommerce Travel Fashion 69

Verint

JULY 13, 2017

Fresh off its Engage Global Customer Conference at the Loews Royal Pacific Resort in Orlando, Florida, Verint announced a new industry analyst evaluation, solutions honor and series of customer wins, reinforcing that customer engagement continues to drive competitive advantage and better overall experiences.

Customer Engagement 25

Customer Engagement Engagement Transportation Competitive Advantage 25

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. If not, check it out here for a link to the conference registration website and all the details.

Innovation 30

Innovation Self Service Healthcare Competitive Advantage 30

Customer Interactions

JULY 7, 2015

In fact, 92 percent of companies are suffering big data paralysis, failing to get their project off the ground or avoiding big data altogether. This week’s authors stress the enormous competitive advantage conferred on those companies that actually dig in and know what they’re doing.

Competitive Advantage 28

Competitive Advantage Conference CRM Data 28

Magellan Solutions

JANUARY 31, 2021

In the Philippines, an LPO or any BPO company must follow the Data Privacy Act of 2012. Under the GDPR, any company or individual that processes data is also responsible for its protection. A well-documented CSR policy gives a competitive advantage over LPO providers without one. This name varies in different countries.

Government 52

Government Conference Case Study Competitive Advantage 52

West Monroe

FEBRUARY 28, 2023

As owners of the gas distribution infrastructure, the local distribution companies (LDCs) play a unique role in supporting decarbonization—especially given their connection to the end-use customer looking for affordable and environmentally sound energy solutions. Rather, the natural gas companies are assumed to wilt and ultimately fail.

Transportation 52

Transportation Policies System Measurement 52

Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. Customer Service Training by ALISON.

Customer Service Training 150

Customer Service Training Course Training Customer Service 150

Qualtrics

FEBRUARY 20, 2019

Over the last 50 years, branding has evolved from the ability to differentiate products, to giving companies personalities, to making emotional connections with consumers. Today, companies spend copious amounts of time and thousands of dollars crafting the perfect brand message for the world. Hall co-founded Influence & Co.,

Brands 46

Brands Marketing Case Study Competitive Advantage 46

C Space

SEPTEMBER 11, 2019

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Put simply, customers (the humans who buy stuff) think and feel in different ways to the companies who make stuff.

Brands 40

Brands Competitive Advantage Customer Centricity Consumers 40

BirdEye

MARCH 24, 2023

It can also involve identifying and pursuing potential mergers and acquisitions or strategic partnerships to expand a company’s reach and capabilities. The goal is to create long-term value for the company by increasing its market share, revenue, and profitability.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Verint

DECEMBER 6, 2017

Alex Champandard @alexjc – Senior gaming AI programmer and Director @nuclai conference, the largest worldwide event on artificial intelligence in creative industries including interactive media, simulations and digital entertainment. Satya Mallick @LearnOpenCV – entrepreneur with a Ph.D.

Industry 34

Industry Fashion Competitive Advantage Healthcare 34

CX University

JULY 31, 2018

Where most Fortune 100 companies, especially financial companies, contend with bureaucratic red tape, even in employee engagement processes, Quicken Loans has created an elegant infrastructure that focuses on just two things: cultural traditionalism on the one hand and organizational change on the other.

Employee Engagement 65

Employee Engagement Customer Satisfaction Engagement Culture 65

Totango

SEPTEMBER 26, 2019

Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success. September 26, 2019. Judged by leading customer success experts, entrants for the Best SaaS Customer Success category were judged based on their best customer success stories and outcomes.

Customer Success 11

Customer Success Competitive Advantage Conference Customer Centricity 11

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Arie Goldshlager.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

C Space

APRIL 18, 2019

The insinuation was that leaders’ ignorance of these changes, or their lack of urgency to react, could endanger the survival of their companies. McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

Kustomer

MAY 28, 2020

Blake is dedicated to helping prepare businesses for the modern customer and helping them become the companies of the future. The Customer and Company of the Future. So what exactly should we expect from the company of the future? Blake states, “The company of the future has a soul. Listen to the full episode below.

Culture 52

Culture Customers Competitive Advantage Innovation 52

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Arie Goldshlager.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

OCTOBER 19, 2023

In this session, we’re going to talk about a few things that you can do to stand out on Google, not just stand out for your customers but also stand apart from your competition. Ben is the co-founder of Steady Demand – a company specializing in local SEO and Social media. Second is your data visibility.

Video 57

Video Social Media Consulting Tips 57

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Authentic companies inspire loyalty,” said Scott Miller, CEO of Vision Critical, in his opening keynote. Companies must welcome customer feedback and continually test and learn from new ideas.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Grade.us

APRIL 1, 2019

how to encourage / curate / publicize reviews) are able to build an unbelievably effective competitive advantage (especially when competing with large brand and corporations, because they don’t usually move as fast or as effectively when it comes to community building and influencer marketing.)

Social Media 40

Social Media Marketing Comparison B2B 40