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Celebrating One Year in Business

Lumoa

One of our speakers, Johanna Vesterinen , Xperiencefocus , noticed that many companies collect customer feedback, but fewer and fewer keep going through the CX funnel itself and reach the end. Currently, lots of the companies implemented the process of collecting customer feedback. More meetings and conferences. More Lumoa.

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Birdeye View 2024: Outshine your competition with BirdAI

BirdEye

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

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The CX topic we need to address more

Customer Bliss

And one of their competitive advantages is operational efficiency and distribution. At Shop.Org, they had a a Technology Lab consisting of companies that are working on every aspect of the customer experience. It’s all about the customer for them and meeting that expectation. Operations is a huge part of that.”.

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That “Something Extra” You Offer to Make Customers Love You

ShepHyken

In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. It’s those companies that manage to stand out from the crowd that end up being successful. When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage.

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5 Business Success Factors (So You’re Ready for Anything!)

C3Centricity

Well for me they are a great illustration of the problems that many companies can face from time to time. As an example, think about how many companies have used the idea of “YES” and “NO” in their advertising in the past couple of years. The same goes for businesses. They often follow a similar pattern to the one summarised below.

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How B2B Companies Become Customer Experience Leaders

CX Journey

Image courtesy of Thomson Data LLC Are you a B2B company struggling with customer experience challenges? When I go to customer experience conferences, B2B companies are under-represented, both in attendees and speakers. Clearly, there are differences between B2B companies and customers and their counterparts on the B2C side.

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Get Set to Re-Imagine Customer Experience at Sabio’s Disrupt UK in 2024

CSM Magazine

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. And, as ever, Disrupt will culminate with a guest keynote speaker to inspire you to bring a fresh perspective back to your business.