Lithium

MARCH 5, 2024

If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. Marketing Fresh Features Ep 3, January 2024 | Khoros Social Media Management: Check out these new social media software capabilities that make social publishing and engaging even easier. You Found it! We Fixed it! :

Social Media 52

Social Media Self Service Roadmap Insurance 52

CloudCherry

NOVEMBER 11, 2019

With over 100 stellar submissions to choose from- falling into either the Practitioner or the Influencer Categories- our Top 10 list quickly became our Top 12 list. SO, without further ado, our Top TWELVE CX Champ 2019-2020 Winners are: In the Category of PRACTITIONERS-. Murphy Fraser – Client Success Manager at Skillshare.

Leadership 170

Leadership Consulting Video Government 170

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Report 109

Report Effort Score Customer Centricity User Experience 109

BirdEye

MAY 5, 2023

You can list products in diverse categories like electronics, home furnishings, vehicles, and clothing. Businesses can easily create and manage listings of items for sale or services for hire with its user-friendly interface. You can explore diverse categories for selling products or services.

Advertising 98

Advertising Automotive Retail Sales 98

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.”

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114

Vanilla Forums

OCTOBER 26, 2021

We wish we could award each and every submission, but we had to limit ourselves to just 23 winners across these 11 categories: 3, 2, 1…Liftoff! Community of the Year. Jaw-Dropping Design (Online Community). MVCM (Most Valuable Community Manager). Automation Architect. Design Magician (Marketing Automation).

Meeting 98

Meeting Innovation Industry Marketing 98

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

AWS Machine Learning

APRIL 5, 2024

They use Amazon Rekognition content moderation to detect inappropriate, unwanted, and offensive content in order to protect their brand reputation and foster safe user communities. adds 26 new moderation labels and expands the moderation label taxonomy from a two-tier to a three-tier label category.

Analysis 104

Analysis Training Video Customers 104

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

Report 92

Report Trends Customer Success Self Service 92

Playvox

MAY 27, 2021

After another successful year, Playvox is humbled to have been honored by TrustRadius as the recipient of the 2021 Top Rated Award in the Call Center Workforce Optimization category. With a trScore of 9.1/10

Call Center 96

Call Center Software Management 96

AWS Machine Learning

OCTOBER 19, 2023

However, it can be challenging to ensure that this user-generated content is consistent with your policies and fosters a safe online community for your users. Many companies currently depend on human moderators or respond reactively to user complaints to manage inappropriate user-generated content.

Training 107

Training Data Social Media Ecommerce 107

Gainsight

JULY 29, 2022

Many of you know Gainsight has thousands of customers and tens of thousands of customer success managers that use Gainsight daily, so we have a substantial source of data in our platform. Here are some of our initial findings: Customer Success Managers to Accounts. CSM category. Average number of accounts managed.

NPS 59

NPS Customer Success Customers Data 59

AskNicely

SEPTEMBER 24, 2018

“It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO. The post AskNicely Tops G2 Crowd Grid® Report for Enterprise Feedback Management Software appeared first on Net Promoter Score from AskNicely.

Net Promoter Score 150

Net Promoter Score Software Report Feedback 150

ShepHyken

MARCH 15, 2022

Shep Hyken interviews Joel Bines, managing director and?global?co-head Top Takeaways: Joel Bines shares the six ingredients for transforming your business to thrive in this Metail economy: curation, customization, category expertise, cost, convenience, community. managing director and?global?co-head The Metail Economy.

Competitive Advantage 64

Competitive Advantage Retail Consumers Customer Centricity 64

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! Totango accelerates revenue retention and customer growth Last month at Totango Live! ,

Customer Journeys 102

Customer Journeys Software Report Customer Success 102

Joe Rawlinson

NOVEMBER 29, 2023

Specialty distributors supply more unique medication categories like drugs for cancer or autoimmune disorders. Value-added distributors offer services beyond physical distribution, like data reporting, pharmacy consulting, and inventory management programs. This in turn leads to superior customer service and patient satisfaction.

Hospitality 78

Hospitality Healthcare Ecommerce Meeting 78

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. Google Business Profile Google Business Profile (formerly Google My Business) allows businesses to manage their online presence on Google — both in their search engine results and on Maps. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. fall in the “engaged” category. Performance Management Activity trackers are popular with consumers of all ages.

Gamification 79

Gamification Contact Center Training Feedback 79

Quadient

MAY 12, 2022

TrustRadius has recognized Quadient Inspire with 2022 Top Rated Awards in the following categories: Customer Communication Management . of the category traffic volume, and constantly add new reviews. of the category traffic volume, and constantly add new reviews. Product line category. With a trScore of 10.0

Customer Journeys 52

Customer Journeys Customer Success Software Analytics 52

Lithium

DECEMBER 21, 2020

As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub , to better organize the different areas in that category. Community Manager at Puppet and Community Manager at Exasol. Do you know your Community Success Rate ? Job Board Alert !

Video 52

Video Tips Groups Engagement 52

AWS Machine Learning

SEPTEMBER 16, 2022

Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk captures a wealth of customer data, such as support tickets created and updated by customers and service agents, community discussions, and helpful guides.

Policies 83

Policies CRM Customer Relationship Management Data 83

Alida

NOVEMBER 28, 2017

Innovative companies are getting huge results from their insight communities in less than one year. According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. So, what’s their secret? Keep it light and fun.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

Influitive

JANUARY 5, 2022

With 2022 now in full swing, customer advocacy, marketing and community management professionals are ready to seize the opportunity and make this the year of the customer. The post Influitive Named a G2 Category Leader for Sixteen Consecutive Quarters appeared first on Influitive.

ROI 52

ROI Brands Marketing Management 52

Lithium

JULY 27, 2022

When Blake asked me to write about how our community manages our groups, I was not sure what to write about. My name is Kandice Eckhoff, and I am the Product Manager for our Khoros platform, Oracle Cerner. I would NEVER recommend this for a community. As you can imagine managing this number is difficult.

Groups 52

Groups Exercises Video Management 52

Quadient

MAY 23, 2022

Customers who perceive their interactions with your company as highly positive purchase more of your products and/or services, purchase more frequently, are more loyal, and are more likely to share their positive views with personal contacts and online communities. . Quadient is a global leader in the document management industry.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

Lithium

AUGUST 11, 2020

As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub , to better organize the different areas in that category. Community Manager at Puppet and Community Manager at Exasol. Do you know your Community Success Rate ? Job Board Alert !

Video 52

Video Tips Groups Engagement 52

Totango

MAY 13, 2022

Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Learning management system (LMS) platforms. During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions.

Customer Engagement 104

Customer Engagement Tools Engagement Knowledge Base 104

Gainsight

JUNE 2, 2022

We are about Community. Their offerings and products—from website hosting and virtual private networks to scalable virtual machines, gaming development, video streaming, and database management, powered by cloud technology. DigitalOCean is changing the face of business not only with technology but also with simplicity and community.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Beyond Philosophy

OCTOBER 26, 2023

The Branded Boot Years ago, when my son was young and playing community soccer, he wanted the soccer boots (or cleats for those of you that call football soccer) David Beckham wore, the Addidas Predators. Social Value: Social value allows you to be a part of a community. Having a better brand might provide value to customers.

Brand Values 88

Brand Values Brands Social Media Sports 88

Thematic

APRIL 20, 2022

The feature allows you to set up and manage email and Slack notifications using two alert templates: Spike Detection , which triggers based on spikes in volume or sentiment, and Comment Matching, which triggers when individual comments match selected filters. We’re excited to share our latest product update, Workflows! Have a great day.

Comparison 62

Comparison Feedback Connections Data 62

CSM Magazine

FEBRUARY 16, 2024

The event will play host to a wide range of showcases from various businesses, each sharing solutions and technology focused on different aspects of customer experience management. The awards categories include Innovation of the Year and Engagement Solutions of the Year.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

Lithium

DECEMBER 21, 2020

This gives you four weeks to pull together your story and share your successes in the 11 award categories — including the crisis management category we added last month. Here are the 11 categories: Best-in-Class Care. Best-in-Class Community. Best-in-Class Marketing. Better Together: Customer Engagement.

Connections 52

Connections Customer Engagement Engagement Marketing 52

Lithium

JULY 2, 2020

This gives you four weeks to pull together your story and share your successes in the 11 award categories — including the crisis management category we added last month. Here are the 11 categories: Best-in-Class Care. Best-in-Class Community. Best-in-Class Marketing. Better Together: Customer Engagement.

Connections 52

Connections Customer Engagement Engagement Marketing 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Tips Sales Advertising 58

CSM Magazine

MAY 16, 2023

Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, has been accredited in this year’s list within the Best Big Company category. In just over a decade we have grown extensively but also managed to keep an all-important family feel at the heart of the business.

Connections 52

Connections Telecommunications Culture Government 52

ReviewTrackers

DECEMBER 16, 2020

A positive online presence for healthcare professionals is a must, which makes it critical to manage Vitals reviews. Vitals says it currently features over 9 million ratings and reviews, which makes it a definitive source for the healthcare community. Here’s how you can join Vitals and manage reviews. Fill Out the Form.

Management 120

Management How To Healthcare Hospitality 120

Gainsight

APRIL 27, 2022

Gainsters Love Working In Category Creation and Enabling Careers. Crazy and slightly irresponsible people (like us) decide, “let’s build software for a category that doesn’t even exist.” In the early days, category creation often felt like Sisyphus pushing the proverbial rock up the hill. Gainsters Are Transparent.

Chief Customer Officer 52

Chief Customer Officer Conference Software Meeting 52