Moments That Matter in the Customer Experience: How Driver Analysis Helps Identify Which to Focus on & Why
InMoment XI
DECEMBER 7, 2022
In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. Next, customers provide feedback and further input to pinpoints those touchpoints most important to them. Mapping this journey starts with the organization’s knowledge of its key customer touchpoints.
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