InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. We look forward to discussing how we can support your growth and success. Book your meeting today

NPS 260

NPS Customer Centricity Tips Automotive 260

Clarivate

MARCH 20, 2024

From discussions on REF2029 to the imperatives of fostering diversity, innovation and research integrity, we explored the future of research amidst financial challenges and evolving policies. This blog is adapted from the Research Professional News 8am Playbook briefing published on 15 March, with reporting by Harriet Swain.

Government 64

Government Financial Policies Social Media 64

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Customer Success 117

Customer Success Guidelines Social Media Tips 117

Blueshift

AUGUST 25, 2023

For any business, however big or small, there can be no better advocate than its customer community. Two terms that often arise in discussions surrounding customer-centricity are “customer experience” and “customer engagement.” A happy and content customer is a company’s true asset.

Customer Engagement 84

Customer Engagement Engagement Customer Experience Customer Centricity 84

Centriam Customer Experience Lab

SEPTEMBER 7, 2018

As outlined in our Community Banking Customer Experience Blueprint , designing an action plan for customer follow-up is the third and final step to launch your customer experience initiative. This blog will discuss key considerations to achieving successful customer winbacks.

Banking 150

Banking Tips Customers Customer Experience 150

Beyond Philosophy

MAY 2, 2024

Since I figured some of you might have the same question, I also wanted to share that discussion in the newsletter. Toothpaste doesn’t have a tribal following, nor is there a giant community of toothpaste lovers. Loyalty is an important driver of the community, and the community drives loyalty. We want that bonding.

Loyalty 78

Loyalty Sports Travel Financial 78

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. Community Aurora 24.2

Social Media 52

Social Media Self Service Roadmap Insurance 52

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Community Aurora 23.12

Social Media 52

Social Media Knowledge Base Report Trends 52

ChurnZero

MAY 4, 2023

The quality and strength of more relationships contribute to the sense of a trusted community. Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

Tips 98

Tips Gamification Feedback Customer Success 98

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. Let’s look at what the CX Accelerator community came up with. And finally, thank you to Roy Atkinson for so beautifully bringing this discussion home with this classic.

Culture 182

Culture Customer Centricity Video Groups 182

Vanilla Forums

JULY 21, 2020

While developer communities have huge potential and can offer organizations a wealth of benefits, they aren't without their own unique set of challenges. Community Growth and Engagement. This blog will discuss these challenges and how to address them. Management Buy-In. Strategy and Measurement. Strategy and Measurement.

eBook 91

eBook How To Measurement Strategy 91

Lithium

APRIL 5, 2022

Read the full Spring Launch blog. Some blog areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name. Community Manager Perspective: Talking community with ESRI. Here’s the Atlas content you do not want to miss!

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. A conversation is moved to the Needs Attention column in different scenarios Communities What's changed in the next generation of Khoros Communities? What's changed in the next generation of community? Sign up today ! Here’s the Atlas content you do not want to miss!

Gamification 52

Gamification Metrics Social Media Tips 52

Lithium

JULY 5, 2023

Some blog areas are limited to Khoros customers only. Exploring AI Use Cases in Khoros Communities It is an exciting time for online communities, and we are just at the beginning of exploring how AI technology will impact how we work in communities. Here’s the Atlas content you do not want to miss!

Video 52

Video Trends Analytics Report 52

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. How I got my team to create high-quality content for our customer community.

Tips 52

Tips Analytics Engagement Strategy 52

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads. ” About 4 Roads.

Self Service 98

Self Service Technology Chatbots User Experience 98

Totango

OCTOBER 18, 2023

We’re thrilled our customers realize the outsized potential of using Totango software, and we’re especially grateful to the G2 participants for sharing their first-hand perspectives with the wider CS community. Totango accelerates revenue retention and customer growth Last month at Totango Live! ,

Customer Journeys 103

Customer Journeys Software Report Customer Success 103

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. ActiveRain This is one of the largest networks for real estate professionals, offering a platform to share knowledge, connect with peers, and engage in discussions. Learn how to create a LinkedIn Business Page that drives results.

Social Media 57

Social Media Tips Sales Advertising 57

Lithium

JUNE 6, 2023

Some blog areas are limited to Khoros customers only. Community Take a video tour of Aurora We've put together this video training course to help you get familiar with key features and concepts about Khoros' re-imagined Community Experience. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only.

Video 52

Video Analytics Tips Resources 52

CSM Magazine

MARCH 26, 2024

SaaS Community Engagement Build a community around your SaaS. Engaged users are more likely to become evangelists for your product, and communities can provide mutual learning opportunities for developers and users alike. Developer Blogs and Forums: Share behind-the-scenes insights and engage in discussions with your users.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

Vanilla Forums

SEPTEMBER 29, 2020

This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it. Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it.

Feedback 94

Feedback Customers Customer Service 94

Lithium

FEBRUARY 1, 2022

Last month we had plenty to celebrate, with Community Manager Appreciation day and Atlas reaching 100,000 members. W e’re so excited to celebrate the people who make communities in every industry so vibrant, engaging, and productive. Some blog areas are limited to Khoros customers only. We appreciate your time and feedback.

Tips 52

Tips Engagement Metrics Groups 52

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. New Post column filters With this release, the Manage View Post column now has three new filters: First Post, Reply, and Any Post or Reply for specific source channels: Khoros Community, YouTube, and LinkedIn. Sign up today ! Here’s the Atlas content you do not want to miss!

Social Media 52

Social Media CRM Video Contact Center 52

Lithium

MAY 2, 2023

Some blog areas are limited to Khoros customers only. From April 17th to June 9th , you can share your stories and success with Khoros in Atlas, our community for all things Khoros. Khoros Community Classic 23.3 Khoros Community Classic 23.3 Sign up today ! Here’s the Atlas content you do not want to miss!

Entertainment 52

Entertainment Social Media Analytics Brands 52

Vanilla Forums

JUNE 25, 2020

This blog will discuss 4 ways that community can help you identify issues regarding customer satisfaction and reduce your churn rate. Reducing your customer churn rate should be a top priority if you want your company to be successful.

Customer Satisfaction 98

Customer Satisfaction Company Customers 98

Optimove

MARCH 26, 2024

Jam Packed Houses Roundtable Discussions – Six roundtable engaging discussions focused on the future of customer retention marketing, what’s now, and what’s next. Product Manager, and Yarin Singolda, Customer Marketing & Community Manager. Just one of several sessions on maximizing Optimove.

Connections 64

Connections CRM Conference Touchpoint 64

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Khoros Care Release Notes, week of November 14, 2022 Including updates to the Instagram integration moderation actions, the automatic creation of new conversations for Secure Form responses, and the addition of an author's Khoros Community email address in the Author Profile.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

MARCH 7, 2023

Some blog areas are limited to Khoros customers only. Industry The Metaverse and Online Communities: Khoros 101 - Here we will dive into the role of communities in the metaverse and how the evolution of key community considerations provide emerging opportunities for Brands. Thanks for being awesome, Titans!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

Lithium

SEPTEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Check out the audio version of our blog, also found on your favorite podcast platform! Communities. Do you use group hubs, or are you considering using them in your community? Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland.

Roadmap 52

Roadmap Groups Tips Video 52

Totango

MAY 17, 2024

When leveraging community programs and industry resources as data inputs for AI, establish clear protocols to protect privacy, ensure accuracy, and maintain consistency. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 89

Innovation Call Recording Conference Tools 89

Lithium

APRIL 4, 2023

Some blog areas are limited to Khoros customers only. Podcast] How Many Jobs Can One Well-Run Customer Engagement Community Perform? In this episode, Keith Buchanan , Adobe ’s Experience League Community Architect, explores the many key functions a well-run customer engagement community can perform. Sign up today !

Social Media 52

Social Media Metrics Brands Engagement 52

Lithium

DECEMBER 21, 2020

Join the discussion from on whether it’s right for your team and how else to stay efficient. led the way for this great blog about the new Splunk community. Want your community featured on the next Customer Stories Blog? Unsure about how to best apply Labels and Tags in your community?

ROI 52

ROI Strategy Groups Engagement 52

Clarivate

NOVEMBER 15, 2023

Every year, the unveiling of the Highly Cited Researchers list sparks anticipation within the global research community as both researchers and their affiliated institutions or organizations scrutinize the list. We are consulting with leading bibliometricians and mathematicians to discuss our future approach to the analysis of this field.

Policies 130

Policies Analysis Exercises Groups 130

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. Communities Enhancement: API support to view content that’s been hidden from lists and menus With this release, an API parameter has been introduced to view content from boards even if the Hide from lists and menus setting is enabled for the board. Sign up today !

Analytics 52

Analytics B2C Social Media Report 52

Lithium

AUGUST 11, 2023

Last week, Khoros announced the launch of a game-changing new version of Khoros Communities. This powerful new version, Aurora , reimagines the community experience and leverages more than 20 years of expertise and learnings in the digital community space.

Analytics 52

Analytics Tools Groups User Experience 52

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. Social Media 60% of consumers consult blog and social media reviews on their mobile devices before shopping.

Feedback 52

Feedback Strategy Social Media Survey 52

Lithium

JANUARY 8, 2021

For the latest updates on the Marketing Platform Incident, visit the Marketing Blog. Atlas Discussions. Congrats to on their community relaunch! also shared their new VIP “hall of fame” area in their community. also shared their new VIP “hall of fame” area in their community. Atlas Blogs. Until next time!

Tips 52

Tips Resources Report Feedback 52