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CX Day 2021: Three Stories that Prove CX Is a Team Sport

InMoment XI

Well, there may be an “I” in “customer experience,” but there’s no arguing that customer experience is definitely a team sport. That’s why we’re so happy to celebrate this year’s CX Day theme, “CX is a team sport.” You know that old saying, “There’s no ‘I’ in ‘team’?” We hope you enjoy them! Story #1: Harvard Pilgrim Health Care.

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The Seamless Blend of Customer Service and Innovative Technology in Sports Betting

CSM Magazine

In the world of sports betting, the importance of high-quality customer service can’t be overstated. Recent insights from Allagent reports suggest that bettors are increasingly valuing quick, efficient and personalized customer interactions.

Sports 52
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Improving Customer Satisfaction: Strategies for Sport Betting Platforms

CSM Magazine

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. It’s no secret that the overall satisfaction of bettors engaging with a platform is a key component for the ongoing success of sport betting services.

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Dashboards: Driving Your Business Like a Sports Car, Not a School Bus

AskNicely

A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics. With the right one, you don’t have to wait for monthly reports to check on progress or make a move in response to changing conditions.

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Does Who’s Driving the CX Bus Make A Difference?

InMoment XI

CX leaders must have the will and influence to drive demonstrable culture change, improvement, and ROI no matter where they report within the company. Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.

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Make Your Personas More Powerful by Leveraging Audience Reports in Google Analytics

West Monroe

I’ll walk you through the easy ways you can use Google Analytics – specifically the Audience Reports – to support the creation of your customer personas. What is Google Analytics? If you do not currently have Google Analytics installed on your website, here is a step-by-step guide on getting started with Google Analytics.

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Technology’s Most Significant Contribution to Sports Development

CSM Magazine

Technology advancements in sports have dramatically increased the quality of our favorite contests. Many technological advancements in sports, such as heart rate monitors, complex analytics, and safety equipment, have enabled athletes to achieve at levels previously inconceivable and unimaginable. Connectivity Improvement.

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