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CX Day 2021: Three Stories that Prove CX Is a Team Sport

InMoment XI

Well, there may be an “I” in “customer experience,” but there’s no arguing that customer experience is definitely a team sport. That’s why we’re so happy to celebrate this year’s CX Day theme, “CX is a team sport.” You know that old saying, “There’s no ‘I’ in ‘team’?” We hope you enjoy them! Story #1: Harvard Pilgrim Health Care.

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Report: Fan Experience Benchmark: U.S. Professional Sports

Experience Matters

We just published a Temkin Group report, Fan Experience Benchmark: U.S. Professional Sports: U.S. consumers’ preferences for watching professional sports on TV. This year, we also examined their experience when attending a live sporting event. Almost all sports lost TV viewers over the last seven years, with Read More.

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The Seamless Blend of Customer Service and Innovative Technology in Sports Betting

CSM Magazine

In the world of sports betting, the importance of high-quality customer service can’t be overstated. Recent insights from Allagent reports suggest that bettors are increasingly valuing quick, efficient and personalized customer interactions.

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How a Major US-Based Sports Association Launched a New Customer Care Program in the Middle of a Pandemic

BlueOcean

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Launched on-time despite major challenges of the pandemic.

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Unlocking March Madness Sportsbook Trends: Optimove Insights Report Reveals Key Findings

Optimove

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

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Improving Customer Satisfaction: Strategies for Sport Betting Platforms

CSM Magazine

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. It’s no secret that the overall satisfaction of bettors engaging with a platform is a key component for the ongoing success of sport betting services.

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75+ Sports Survey Questions For All Purposes & Events

SurveySparrow

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

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