CX-transformation 
InMoment XI
MARCH 18, 2024
True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions.
InMoment XI
MARCH 6, 2024
The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. For organizations of any size, managing CX can be a complex and challenging process that involves executive commitment, strategy, and integration of technology.
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InMoment XI
JULY 4, 2022
And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. 4 Keys to an ROI-Focused CX Program. Before you can further invest in your CX program, you’ll need the approval of your board or c-suite. and compiled them into a report.
Experience Matters
JANUARY 22, 2018
It’s no longer just about providing our clients with the skills and knowledge they need to be masterful CX professionals. During the early stages of CX maturity, modest goals for change only require a few employees to be on-board. We are increasingly helping them train and motivate a broader group of employees. But as Read More.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Storyminers
MARCH 10, 2021
During this CX Quick Tips expert, Mike Wittenstein joins this week’s CX Quick Tips (less than 10-minutes) discussion with CX Expert and Editor in Chief of CX Global Media Jim Rembach. The post Market-Proven Ideas to Keep Your CX Transformation on Track appeared first on StoryMiners.
NICE inContact
DECEMBER 4, 2020
Major transformations in customer experience and the contact center are well underway and accelerating this year such that businesses risk increases for companies being left behind by more agile competitors.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill. Register today!
Speaker: Tom Lewis, CEO of SmartAction
Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX). Which CX functions are required to architect and manage self-service applications. Tune in to discover: Where to start.
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With the recent acceleration of digital transformation, allowing customers to communicate with your organization in the easiest way possible is the starting, and perhaps the most crucial, point in their journey. This channel might not be their favorite, but they resort to it because it’ll yield the desired results at full speed.
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This type of thinking contributes to a pervasive frustration with Customer Experience (CX), and in particular, Voice of the Customer (VOC) programs. To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. And 5 more strategies to drive real CX impact!
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX hubs.
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From drastic shifts in consumer behavior to unexpected supply chain challenges, the CX landscape has dramatically transformed at an accelerated rate. And how can CX leaders navigate this unfamiliar terrain to reach new heights? The pandemic has made an already difficult job harder. Download today to learn more!
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.
Speaker: Tom Lewis, CEO of SmartAction
Examples from CX leaders on how and where they deployed virtual agents. Learn from leading companies like AAA, MGM Resorts, Hyundai, and Office Depot on how they transformed to virtual agents without sacrificing an ounce of CX! How cloud-based AI automation integrates with every IVR / contact center platform.
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