ECXO

MAY 15, 2023

Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. The report notes that 82% of brands believe that winning at customer experience is directly linked to the ability to capture and analyze real-time data. Focusing on first-party data (i.e.,

Tips 133

Tips Net Promoter Score Advertising Customer Journeys 133

Clarivate

SEPTEMBER 27, 2022

The number of droughts and the severity of their impact are on an upward trajectory, according to a recent report by the UN Convention to Combat Desertification. Several targets are associated with this goal, including: By 2030, achieve universal and equitable access to safe and affordable drinking water for all.

Government 98

Government Policies Resources Report 98

Magellan Solutions

FEBRUARY 14, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

CSM Magazine

NOVEMBER 2, 2023

Reporting to the Group’s Chief Commercial Officer Ben Jones , Lesley joins Sigma Connected from Marks and Spencer where she spent two years as Head of Customer Services, Transformation and Partnership Management.

Groups 52

Groups Connections Leadership Government 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare Report Innovation Data 52

TechSee

FEBRUARY 14, 2022

A report by Ericsson indicates that enterprise use cases will become a primary driver for 5G growth in the future, with service providers generating $131 billion by 2030 by proactively developing 5G use cases. Report Summaries. This streamlines report summary activities and increases technician productivity.

Technology 109

Technology Self Service Wireless Telecommunications 109

CSM Magazine

JANUARY 22, 2024

According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15 from 2023 to 2030. The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service.

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 52

B2B Data Report Customer Experience 52

TechSee

MARCH 5, 2019

A 2017 study reports that the insurance industry has invested $124 million in AI, compared to an average of $70 million invested by other industries. Artificial intelligence is already deeply embedded in insurance processes.

Insurance 95

Insurance eBook Self Service Travel 95

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. As stated in the 2019 ISG Momentum® Market Trends & Insights Geography Report , more than 90% of the top 2000 global corporations have arrangements for IT outsourcing in 2019.

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

Oracle

JULY 16, 2018

75 million to 375 million people globally may need to switch occupations by 2030 due to automation, according to a McKinsey report. Is it time to ask ourselves, “Will robots take my job?” ” The answer may lie in rephrasing the question. What’s to gain by losing jobs to automation?

Poor Customer Service 111

Poor Customer Service Healthcare Loyalty Technology 111

Magellan Solutions

FEBRUARY 15, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control. from 2023 to 2030.

Call Center 52

Call Center Healthcare Company Hospitality 52

Call Experts

JANUARY 26, 2023

from 2022 to 2030. The demand for HVAC systems in the commercial end-use sector is anticipated to witness the fastest growth rate of more than 6.00% from 2022 to 2030. And finding differentiators for your HVAC business is essential in today’s growing market. HVAC systems market size was valued at USD 16.54 The HVAC industry is growing.

Call Center 52

Call Center Contact Center System Omni-Channel 52

Forrester's Customer Insights

OCTOBER 20, 2021

This year's top trends and technologies report weaves together a narrative that points towards ‘trust ecosystems, which by 2030, these trust ecosystems, not “big tech,” will rule markets. This years report organizes trends and technologies by three major themes that advance trust ecosystems.

Trends 26

Trends Technology Report Marketing 26

Helen Dewdney

MAY 18, 2023

Ofcom report shows longer customer wait times Ofcom has today (18 May 2023) released the results of its latest annual customer satisfaction survey for telecoms providers One in five broadband customers (20%), and around one in ten (12%) mobile customers, said they had a reason to complain about their service or provider in 2022.

Wait Times 47

Wait Times Consumers Customers Customer Satisfaction 47

Oracle

OCTOBER 8, 2019

View a complimentary copy of the full report. The Gartner Magic Quadrant for Digital Commerce report predicts, “By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction.” ” Ecosystem and service delivery strategies stand out.

Report 40

Report Trends Customer Retention Customer Satisfaction 40

Clarivate

MAY 31, 2023

Pfizer is set to lose patent exclusivity on 11 drugs by 2030, including best-selling breast cancer therapy IBRANCE® (palbociclib). For a deeper dive into biopharma investment, read the Clarivate report Where pharma is investing for the future of medicine: Biopharma Dealmaking in 2023. billion based on seven preclinical ADC candidates.

Healthcare 52

Healthcare Innovation Analytics Resources 52

Calabrio

OCTOBER 19, 2022

What will the demands of the contact center be in 2030? The State of the Contact Center Report 2022 revealed that consumer loyalty is fleeting which directly impacts brand revenue. This digital transformation isn’t slowing down, and as leaders, we need to keep stretching the way we think about it.

Connections 147

Connections Contact Center Analytics Travel 147

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. In a report for the U.S. Although we have been discussing the value of industry 4.0

Industry 52

Industry Case Study Analysis Technology 52

West Monroe

MAY 17, 2022

remains some distance from achieving its 2030 GHG reduction target. But while the industry worked to make clean energy a priority last year, greenhouse gas emissions rebounded from a pandemic-fueled drop. As a result, the U.S.

Policies 52

Policies Financial Industry Resources 52

West Monroe

MAY 17, 2022

remains some distance from achieving its 2030 GHG reduction target. But while the industry worked to make clean energy a priority last year, greenhouse gas emissions rebounded from a pandemic-fueled drop. As a result, the U.S.

Policies 52

Policies Financial Industry Resources 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Strategy Return on Investment 52

Clarivate

DECEMBER 15, 2022

To address global sustainability issues, the United Nations defined 17 Sustainable Development Goals (SDGs) to be achieved by 2030. Read more about our commitment to driving sustainability worldwide and see highlights from our 2021 Clarivate Sustainability Report.

Transportation 59

Transportation Case Study System Omni-Channel 59

ChurnZero

APRIL 7, 2023

billion by 2030, according to research from Acumen research and consulting. Artificial Intelligence Index Report 2022 – How is commercial deployment affecting AI research and progress? Stanford tracks AI’s evolution in their extensive annual report. In fact, the global AI market is expected to reach $110.8

e-support 52

e-support Entertainment Tools Customer Success 52

Comm100

JANUARY 11, 2023

billion USD by 2030. Following constructive coaching and suggestions provided in real-time by AI, employees reported the suggestions were helpful for quality assurance. A report by Forrester also showed high interest among workers and managers for the ability of AI tools to improve knowledge work. million USD in 2022.

Customer Service 204

Customer Service Self Service Chatbots Healthcare 204

CSM Magazine

JANUARY 17, 2023

According to a recent report by Public First, digital technology could grow the economy by over £413 billion by 2030 – the equivalent of around 19% of the entire UK economy. Having a digital first strategy will remain top of most agendas and we can expect to see a boom in e-commerce as a result.

Omni-Channel 52

Omni-Channel e-support Self Service Competitive Advantage 52

West Monroe

MAY 25, 2023

We expect that will continue: The International Energy Agency estimates that global investments in smart grids will need to average roughly $600 billion annually through 2030 to achieve renewable energy demands. Shifting regulatory demands: A changing regulatory environment is placing new demands on electric utilities.

Strategy 52

Strategy Management Customer Satisfaction Analytics 52

Think Customers

MARCH 2, 2020

Their report, “ Learning from consumers: How shifting demands are shaping companies circular economy transition ,” stated that 61 percent of consumers would be less likely to buy from companies with poor environmental practices and less than half under the age of 34 would boycott food companies that fail to address environmental concerns.

Consumers 52

Consumers Tips Trends Innovation 52

NobelBiz

MARCH 12, 2024

billion by 2030, with a CAGR of 16.6%. Additionally, they required robust analytics and reporting capabilities for real-time insights into customer data. This resulted in internal frustrations and discontent among tech and reporting teams, contributing to high attrition rates. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

West Monroe

JUNE 29, 2023

Case in point: 29 out of the 30 largest utilities in the United States have a net-zero carbon goal, committed to reducing and offsetting emissions across Scopes 1, 2 and 3 by 2050—with some utilities committing to achieve it by 2030.

Transportation 52

Transportation Travel e-support Trends 52

Blake Morgan

JULY 15, 2023

Amazon is on track to reach zero emissions from its operations by 2025—five years earlier than its original goal of 2030. One report found that Amazon produced 599 million pounds of plastic packaging waste in 2020, a 29% increase from 2019.

Retail 52

Retail Innovation B2B Transportation 52

Magellan Solutions

SEPTEMBER 9, 2022

According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021. 3) TRANSPARENCY WITH REGARDS FINANCIAL REPORTS. Risks in Financial Reporting are increased by resignations and the lack of accountants.

Financial 75

Financial Software System Report 75

Solvvy

OCTOBER 12, 2022

In the era of The Great Resignation, Salesforce reports that 69% of customer service agents have considered looking for jobs in other fields. CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. . However, AI chatbots also have significant benefits for businesses implementing them. . The Best is Yet to Come.

Chatbots 94

Chatbots Self Service Knowledge Base Virtual Agent 94

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. Don’t leave it up to them to determine what to report.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. Don’t leave it up to them to determine what to report.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Verint

MARCH 28, 2018

A new report from Verint has examined the future of customer engagement, analysing today’s trends and exploring how these will shape customer engagement by 2030. The results for consumers aged 18-25 indicate cause for concern, as this demographic will become an even more vital and influential audience for organisations in 2030.

Chatbots 29

Chatbots Social Media Innovation Customer Retention 29

West Monroe

JUNE 29, 2023

Case in point: 29 out of the 30 largest utilities in the United States have a net-zero carbon goal, committed to reducing and offsetting emissions across Scopes 1, 2 and 3 by 2050—with some utilities committing to achieve it by 2030.

Transportation 40

Transportation Travel e-support Trends 40