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The Myth of CX’s Death by 2030: Debunking the Fake Speculation

eglobalis

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Conclusion: CX Is Evolving, Not Dying The claim that CX will be obsolete by 2030 underestimates the complexity of customer relationships and overestimates the capabilities of AI.

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Five Predictions For 2030: Real Life Service In A Virtual World

CSM Magazine

So, where will be in 2030? With ‘6G’ already slated for launch in 2030, service as we know it could change. Here we have outlined our top five predictions for service in 2030. What 6G will bring in 2030 is the sort of data speeds that can turn today’s science fiction into reality. It is going to accelerate.

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Are you ready for MadTech? 3 tips to help you prepare

ECXO

Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. Focusing on first-party data (i.e., data gathered during customer interactions) will be crucial to your MadTech strategy since zero- and second-party data are tougher to come by.

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Consumer Loyalty 2030

Peter Lavers

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030).

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Spend On Generative AI Will Grow 36% Annually To 2030

Forrester's Customer Insights

The technology’s wide applicability across industries and occupations will drive massive growth: According to Forrester’s new forecast, generative AI will have an average annual growth rate of 36% up to 2030, capturing 55% of the AI software market.

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Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

CSM Magazine

As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. This shift will demand a cultural revolution within the contact centre industry, with the agents of 2030 becoming a far cry from their present-day counterparts.

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Hedera vs VeChain: Which Will Be Worth More in 2030?

CSM Magazine

However, their estimation for 2030 is rather around $0.45. Some believe that it could go as high as $0.088 by 2023 and then exceed $0.13 Those forecasts put HBAR at around $0.22 in 2026 and at $0.50 More cautious experts believe the value will grow much slower. They agree HBAR will exceed $0.10 in 2024 and reach $0.20 by that time.