Insurance Claims Processing Powered by Computer Vision


According to McKinsey’s Insurance 2030 Report , with the new wave of deep learning techniques, such as convolutional neural networks, AI can truly mimic the perception, reasoning, learning, and problem solving of the human mind.

Artificial Intelligence Tech: What Is It, and How Can It Create Jobs?

Smarter CX

According to research from the McKinsey Global Institute , AI could add $13 trillion to global output by 2030 and raise GDP by 1.2% In the next several years, artificial intelligence will transform how humans interact with businesses.

Deep Learning Gives Sight to A Virtual Technician


” On a cold mid-winter morning in 2030, I’m snarling at Gareth as the robot scans my espresso-maker. ” Wow, 2030 Me, a delay of a whopping five minutes. “Gareth! Coffee!

Will Robots Take My Job? Finding the Balance Between Human and Automation

Smarter CX

75 million to 375 million people globally may need to switch occupations by 2030 due to automation, according to a McKinsey report. Is it time to ask ourselves, “Will robots take my job?” ” The answer may lie in rephrasing the question.

The Top 8 Innovative Retail Experiences in San Francisco

Hero Digital

But we believe that disruptive innovation doesn’t have to feel like a science fiction movie or like the industry futurists’ view of what shopping will be like in 2030. Every day there’s a new article about the demise of retail. Whether it’s the diminishing market cap of Macy’s on par with the worth of its real estate holdings or the power of Amazon to crush competition across sectors, many analysts posit that retail is dead. But we disagree.

10 New & Useful Future Customer Engagement Stats


Today, we released a large-scale study of more than 36,000 consumers across 18 countries that challenges all of us to think about how we can deliver a customer experience that will truly engage customers from today into 2030 and beyond. Our partner was Opinium Research LLP, titled “Defining the Human Age: A Reflection on Customer Service in 2030.”. Customer service in 2030 will certainly rely greatly on machine learning, deep learning and deep reinforcement learning.

Coke Zero Winning Over Young Adults with UK Holiday Promos


The company seeks to meet a global “world without waste” pledge, hoping to recycle a bottle or can to match each one sold by the year 2030.

Defining the Human Age: A Digital and Ethical Challenge


A new report from Verint has examined the future of customer engagement, analysing today’s trends and exploring how these will shape customer engagement by 2030. The results for consumers aged 18-25 indicate cause for concern, as this demographic will become an even more vital and influential audience for organisations in 2030. Businesses that can achieve this will likely thrive in the human age of 2030.

Three AI Applications to Transform Your Customer Interactions


trillion opportunity by 2030 with greater investment in AI. Could there be value lying dormant in your company? Claire Fastier gives three examples of AI unlocking efficiency and opening avenues for your customer like never before. Artificial intelligence is everywhere. From Google’s Arts and Culture app – which uses facial recognition technology to match selfies to thousands of artworks—to Pizza Hut’s plans for driverless pizza delivery. In Australia, AI is hot on the agenda.

The death and rebirth of the service station

C Space

Predictions are that sales will increase to 11 million in 2025 and then to 30 million in 2030. The death and rebirth of the service station. Service stations are unique places. They sit at the intersection of retail, hospitality, energy, and mobility.

INFOCUS 18 Recap & Resources: #YouMakeItHappen

Circular Edge

through at least 2030. This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees.

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

AI is expected to take over around 38% of US jobs by the year 2030. Priya Iyer, Chairman & CEO at Vee24 looks at the the growing trend of AI in the contact centre and how it will affect the customer experience.

How the Internet of Things is Transforming Customer Experience


In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. The IoT (Internet of Things) is one of the most popular phrases in the tech industry at the moment. The technology is rapidly expanding and so are the number of devices.

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Verint Speakers: AI and Automation, IVAs, Global Research Findings


Defining the Human Age: A Reflection on Customer Service in 2030. Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More. Customer Interview Series. Smooth Sailing Ahead with Analytics and Automation”.

Customer service expectations – comparing Asia and the West


According to the Asian Development Bank by 2030 Asia will make up 43% of global consumer spending (US$32.9 Date: Wednesday, July 19, 2017 Customer service expectations – comparing Asia and the West. Published on: July 19, 2017.

Further Results from Verint Global Consumer Study Find 3 in 5 Consumers Believe Trust Is Critical


As part of this study conducted with Opinium Research LLC, we partnered with Professor Woudhuysen to launch a new report and co-host a webinar of the same title: “Defining the Human Age: A Reflection on Customer Service in 2030.”. Join April 12 Webcast to Explore Key Findings and Takeaways from This Research. Additional results from our large-scale study of more than 36,000 consumers across 18 countries highlight the importance of transparency and trust.

Artificial Intelligence—More Than Just an Automation Industry Buzzword


Their research states that by 2030, 15% of the global workforce may need to switch jobs. In my last blog post on automation, I discussed how implementation of customer engagement automation and artificial intelligence (AI) solutions within customer engagement operations can be game-changing for the enterprise. I also talked about how some creative planning and brainstorming on automation can create new opportunities for you personally, and for your organization.