West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Expectations for return on investments are high.

ROI 52

ROI Technology Strategy Return on Investment 52

Comm100

JANUARY 11, 2023

Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. billion USD by 2030. Following constructive coaching and suggestions provided in real-time by AI, employees reported the suggestions were helpful for quality assurance. million USD in 2022.

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. As stated in the 2019 ISG Momentum® Market Trends & Insights Geography Report , more than 90% of the top 2000 global corporations have arrangements for IT outsourcing in 2019.

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. In a report for the U.S. Although we have been discussing the value of industry 4.0

Industry 52

Industry Case Study Analysis Technology 52

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. This is where being digital comes in.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. Focus beyond the four walls of manufacturing.

Metrics 52

Metrics Roadmap Leadership Analytics 52

SurveySparrow

JANUARY 5, 2021

What is Return on Employee experience? We are quite familiar with the term, ROI or returns on investment. When it comes to measuring the benefits of a particular cost-related investment, there’s no effective metric available then return on investment (ROI). But have you heard the term ROX? .

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52