CSM Magazine

JANUARY 15, 2025

The global AI in manufacturing market is projected to expand significantly to $20 billion by 2028 and IoT technologies in manufacturing are expected to reach $538.09 billion in 2028. The motivation behind this shift is the surge in AI and IoT adoption. As a result, machinery is expected to become exponentially more complex.

Customer Service Representative 52

Customer Service Representative Analysis Feedback Industry 52

TechSee

SEPTEMBER 21, 2021

The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation. Armed with targeted data from a larger audience than their OTT competitors, these cable companies can charge advertisers a higher CPM than before. . Become a smart-home player .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This article asks some thought-provoking questions about what that means for businesses everywhere. Read more > The Growing Value of the Customer Experience Market. billion to $27.12 billion—an annual growth rate of 17.5%.

Customer Experience 177

Customer Experience Contact Center B2B B2C 177

DemandJump

NOVEMBER 30, 2022

According to Fortune Business Insights , by 2028 the market is predicted to reach $716.52 As businesses start to put a focus on digital technology, there has been a growth in demand for business-to-business (B2B) Software as a Service (SaaS) solutions.

B2B 98

B2B Examples Software Marketing 98

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on SaleMove Blog. SUPER SMART.

Meeting 45

Meeting Customer Service Call Center Chatbots 45

Helpware

MAY 24, 2022

compound annual growth rate (CAGR) between 2021 and 2028! Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5%

Marketing 85

Marketing 85

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on Glia Blog. SUPER SMART.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

Forrester's Customer Insights

MAY 21, 2024

Forrester's Global Retail E-Commerce Forecast, 2024 To 2028 report provides a five-year forecast of online and offline retail sales for 40 countries.

Retail 34

Retail Sales Report Trends 34

Think Customers

JANUARY 17, 2025

Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer. But even without TikTok Shop in the picture domestically, social selling was top of mind for many brands especially those looking to reach Millennial and Gen Z shoppers. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

NobelBiz

DECEMBER 10, 2024

billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection. These advanced tools transform debt collection by combining automation, intelligence, and empathy to improve efficiency, compliance, and customer satisfaction.

Omni-Channel 52

Omni-Channel Multi-Channel Contact Center CRM 52

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

Forrester's Customer Insights

JANUARY 29, 2024

According to a recent survey, 87% of enterprise developers use low-code development platforms for at least some of their work. Find out what's driving the growth in the low-code market in this preview of a new report and forecast.

Marketing 61

Marketing Survey Report Technology 61

West Monroe

OCTOBER 2, 2024

The plant, decommissioned in 2019 for economic reasons, plans to be operational by 2028, pending necessary regulatory approvals. This project alone will add 835 megawatts of carbon-free energy to the grid. With states considering life extensions for existing nuclear plants, the potential role of SMRs is gaining momentum.

Competitive Advantage 111

Competitive Advantage Transportation Resources Meeting 111

ShepHyken

SEPTEMBER 10, 2023

Gartner’s Three Technologies That Will Transform Customer Service and Support by 2028 by destinationCRM (destinationCRM) Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner’s Hype Cycle for Customer (..)

Customer Service 88

Customer Service Loyalty Programs Retail Loyalty 88

Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self Service Contact Center Resources 67

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self Service Contact Center Resources 67

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Let me help you picture this: one zettabyte is enough to store all the movies ever made—not once, but about 250 million times over ! Why does this matter?

Analytics 62

Analytics e-support Net Promoter Score Social Media 62

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Just how prevalent is the resale market? More than half ( 52% ) of consumers have purchased an item secondhand in the past year.

Ecommerce 95

Ecommerce Retail Trends Social Media 95

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Those opinions determine whether they purchase from you or take their business to a competitor. And trust us, you want that business: Statista estimates that revenue in the U.S.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

TechSee

JANUARY 10, 2022

billion in 2028 at a CAGR of 9.3% Visual assistance for property management maintenance. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 for the forecast period. There are more than 300,000 property management companies in the US alone.

Self Service 109

Self Service Management Video Technology 109

Helpware

MARCH 16, 2023

projected to continue between 2021 and 2028. The BPO industry in Africa is rapidly expanding, showcasing an impressive annual growth rate of 5.6% This trend underscores the tremendous potential for businesses to tap into Africa's burgeoning BPO sector.

Data 52

Data Strategy Trends Industry 52

Michelli Experience

APRIL 24, 2018

2008, 2018, 2028…the story will always be the same. Before you get to that point, what could you be doing right now to engage staff in a mini re-introduction of business basics that may be inconsistently present in your workplace?

Training 100

Training Leadership eBook Customer Experience 100

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028. Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0%

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Forrester's Customer Insights

APRIL 4, 2024

From 2023 to 2028, growth will — for the first time — fall to single digits due to the maturity of the market. In our new US ad spending forecast covering 2023 to 2028, we examine trends impacting […] Spending on digital advertising in the US is forecasted to settle into a period of moderate growth.

Advertising 39

Advertising Trends Marketing Social Media 39

Clarivate

NOVEMBER 16, 2023

In their wide-ranging discussion, the council highlighted trends that are impacting the future of research: The need to highlight the socioeconomic impacts of research – especially in the run-up to significant research exercises like the UK’s Research Excellence Framework (REF) in 2028 – by harnessing data that goes beyond traditional metrics (..)

Government 69

Government Exercises Meeting Culture 69

Clarivate

OCTOBER 25, 2023

The dearth of cancer drugs (only blood cancer drug Imbruvica made this first list) stems from CMS only pursuing negotiations for Part D drugs in 2026 and 2027, then expanding to Part B drugs in 2028. Part D cannot cover drugs covered under Part A or Part B , forcing them to be addressed separately.

Healthcare 52

Healthcare Insurance Groups Sales 52

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Did you know? That’s equivalent to every person on Earth streaming 4K video nonstop for over three years or stacking enough books to reach the moon and back…100 times. But that data means nothing if not properly analyzed.

Analytics 62

Analytics Social Media Analysis e-support 62

NobelBiz

JULY 30, 2024

from 2021 to 2028, indicating a strong shift towards internet-based phone systems. State-of-the-art security features safeguard data and communications, and comprehensive quality-of-service measures ensure clarity and reliability in every call. As of 2023, the global VoIP market is projected to grow at a CAGR of 9.8%

System 98

System Contact Center CRM Communication 98

Magellan Solutions

NOVEMBER 10, 2023

Furthermore, the long-term forecast suggests that the industry has the potential to generate over $59 billion in revenue and create one million additional job opportunities by 2028. They also expect the industry to create a million jobs by 2028.

Call Center 52

Call Center Telecommunications Government Industry 52

Forrester's Customer Insights

MAY 30, 2024

CAGR through 2028, faster than the broader software market. Forrester’s forecast of the total addressable market for the web content management software (WCMS) market reveals it will grow at a 13.5%

Software 34

Software Management Marketing Strategy 34

Forrester's Customer Insights

MARCH 18, 2025

Technology service spending will reach $2 trillion in 2028, rising 4.6% year over year globally, much faster than GDP growth.

Innovation 29

Innovation Survey Technology Customers 29

Forrester's Customer Insights

JULY 23, 2024

Digital transformation is a cornerstone of innovation and sustainable growth. The World Economic Forum estimates more than two-thirds of new value creation over the next decade could come from digitally enabled platforms.

Insurance 32

Insurance Travel Retail Innovation 32

Gainsight

NOVEMBER 2, 2023

and is expected to surpass $1b in value by 2028. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode. In fact, it’s growing at a compound annual growth rate (CAGR) of 14.2% The explosion of ChatGPT is shining an even brighter light on the technology.

Course 52

Course eBook Conference Video 52

CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience.

Communication 58

Communication Customer Experience Social Media Retail 58

West Monroe

OCTOBER 2, 2024

The plant, decommissioned in 2019 for economic reasons, plans to be operational by 2028, pending necessary regulatory approvals. This project alone will add 835 megawatts of carbon-free energy to the grid. With states considering life extensions for existing nuclear plants, the potential role of SMRs is gaining momentum.

Competitive Advantage 52

Competitive Advantage Transportation Resources Meeting 52

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. While a single initiative to understand customer journeys is laudable, this practice needs to be sustained over the long-term, or success will be temporary. Never before have we seen such rapid change. So, how to accomplish this.

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61