Meet The Customer Service Rep Of The Year—in 2028

SaleMove

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on SaleMove Blog.

Starbucks Store Closings for Training: Déjà vu and You

Michelli Experience

2008, 2018, 2028…the story will always be the same. As I was writing my blog last week, the news was shifting quickly on the Starbucks debacle in Philadelphia. In fact, when I put the finishing touches on that post, Starbucks CEO Kevin Johnson had simply issued an apology and made a promise do a thorough investigation into the situation. Predictions Made and Predictions Overlooked.

A Positive Customer Experience by Tailoring Communications

CSM Magazine

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience.

Collaborate 18 JDE Recap & Resources

Circular Edge

to at least 2028. The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners.

3 Property and Casualty Insurance Trends to Watch in Customer Experience

Transforming Customer Connections

Not to be outdone, Gen Xers – the generation wedged between Boomers and millennials, will outnumber Boomers by 2028. Customer Experience, or CX for short, is a major focal point for most businesses and industries. This includes the property and casualty insurance industry.

Which is more integral to success: Digitization or customer experience?

CX University

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding the boundaries between markets, incumbents know they need to change.