Customer Experience 2017 Reality Check – Evolution or Revolution?

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If CX continues to evolve at the same pace it currently is, I fear that we will still be living in a world of the largely RANDOM and UNINTENTIONAL in 2027. This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience.

How to Deliver Outstanding Customer Experience Using Cognitive Solutions

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Billion by 2027. Customers run any business today. They have the power to evangelize and grow your brand organically to the next level.