MiaRec

JANUARY 8, 2024

Overall, Gartner estimates around 3% of interactions will be handled via CC [Contact Center] AI in 2023, growing to 14% of interactions in 2027." However, we are still far away from a future of fully AI-run contact centers.

Contact Center 98

Contact Center Report Interaction Marketing 98

Retently

OCTOBER 16, 2024

billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction.

Feedback 140

Feedback Survey Effort Score Customer Satisfaction 140

kommunicate

JULY 2, 2023

trillion by 2027. Last Updated on July 2, 2023 The global E-commerce market According to Statista, the global E-Commerce market is expected to grow by 11.9% to reach a market volume of $5.47 Forbes says 20.8% of all retail purchases will take place online by 2023. The pandemic, people’s changing shopping preferences, and increased internet [.]

Chatbots 84

Chatbots Retail Marketing Case Study 84

ChurnZero

JANUARY 27, 2025

Or, to put it another way, could a CSM on your team, currently managing a $2m book of business, handle a $3m book of business with the same effectiveness by the end of 2027? Could you increase your customer teams productivity by 30 to 50 percent in the next 18 to 36 months?

Engagement 52

Engagement Customer relationships Customer Engagement Meeting 52

2020 Research

JANUARY 24, 2025

In fact, the global wellness industry is projected to grow at a compound annual rate of 5% to 10% from 2023 to 2027. Self-Care and Simplicity: From skincare routines to financial products, the appeal lies in supporting mental health, reducing stress, and saving time.

Consumers 59

Consumers Case Study Connections Loyalty 59

Uplight

DECEMBER 9, 2020

Adoption of distributed energy resources (DERs) – such as smart thermostats, smart water heaters and electric vehicles (EV) – are increasing rapidly, with Guidehouse forecasting a compound annual growth rate of 60-80% through to 2027.

Resources 80

Resources Customers Industry 80

CSM Magazine

JANUARY 15, 2025

” Forecasts by industry analysts at Gartner predict that by 2027, over 50% of the GenAI models used by enterprises will be domain-specific, tailored to individual industries or business functionsan increase from just 1% in 2023.

Customer Service Representative 52

Customer Service Representative Analysis Feedback Industry 52

Helpware

OCTOBER 30, 2023

billion in 2022 to a whopping $407 billion by 2027 , the gravitational pull towards integrating these technological marvels becomes undeniably compelling. With the AI industry’s trajectory aiming sky-high, from $86.9

Industry 85

Industry Analytics Survey Technology 85

ijgolding

OCTOBER 2, 2017

If CX continues to evolve at the same pace it currently is, I fear that we will still be living in a world of the largely RANDOM and UNINTENTIONAL in 2027. That is why we are still reliant on the continuing REVOLUTION; and the courageous, committed and capable professionals who are leading it.

Customer Experience 158

Customer Experience Customer Experience Professionals Customers Customer Centricity 158

Helpware

OCTOBER 18, 2022

million in revenue by 2027. Chatbots are reshaping the way organizations gather valuable data and communicate with customers. A lot of industry leaders are wondering how it is possible to improve customer service with NLP. The global chatbot market is set to reach US$ 454.8 To put that into perspective, that number was just US$ 40.9

Customer Service 71

Customer Service Chatbots Communication Customers 71

Forrester's Customer Insights

AUGUST 2, 2022

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

Retail 49

Retail Sales Trends Customers 49

Thematic

MARCH 20, 2025

It’s no surprise that 87% of CX Trendsetters plan to integrate AI assistants across the customer journey by 2027—because AI-driven insights give businesses an unfair advantage. Instacart proactively addressed these needs by rolling out interface updates, inventory management tools, and pricing improvements.

Analytics 62

Analytics Social Media Banking Analysis 62

TechSee

JUNE 1, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S.

Self Service 109

Self Service Customer Service Video Consulting 109

Forrester's Customer Insights

OCTOBER 12, 2022

trillion in 2027. Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8

Retail 26

Retail Sales B2C Trends 26

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Streamlining Backend Operations 9. Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 That’s a lot of shopping carts, checkouts, and happy customers!

Ecommerce 152

Ecommerce Sales Strategy Tips 152

delighted

OCTOBER 22, 2024

By 2027, nearly a quarter of retail purchases are expected to take place online. Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Thematic

MARCH 20, 2025

87% of CX leaders plan to integrate AI assistants across the customer journey by 2027. And the data backs it up: Companies that embrace AI in CX are 128% more likely to see high ROI. 75% of consumers now prefer AI-assisted customer service for faster responses. Unlock deeper customer insights with AI-powered analysis.

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

delighted

OCTOBER 3, 2024

According to Gartner, one in three businesses without a loyalty program today plan to establish one by 2027 to shore up first-party data collection and retain high-priority customers. By 2027, nearly a quarter of retail purchases are expected to take place online. Is ecommerce growing? In short, yes. billion between 2024 and 2029.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Forrester's Customer Insights

FEBRUARY 26, 2024

Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Moreover, 90% of […]

How To 55

How To Customers Technology Strategy 55

Optimove

SEPTEMBER 27, 2021

billion by 2027. CRM software is among the biggest software market in the world — and the growth isn’t slowing down. According to Globe Newswire, the CRM industry is anticipated to be worth $113.46 The post CRM Marketing Startup Optimove Raises $75M appeared first on Optimove.

CRM 52

CRM Marketing Software Industry 52

Team Support

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027.

Chatbots 98

Chatbots Customer Service Competitive Advantage Self Service 98

Helpware

NOVEMBER 15, 2022

Statistics show that the future is bright for the outsourcing industry - according to Research and Markets, we are going to witness considerable growth in the global contact center outsourcing market - from $339 billion in 2021 to $496 billion by 2027 and the global call center software market is expected to be worth $35.3 billion by 2023.

Contact Center 52

Contact Center Trends Technology Call Center 52

Optimove

JUNE 30, 2022

Back in 2017, at a customer event, we proclaimed that in the not-so-distant future – by 2027, to be exact – customer acquisition as we know it would be vanquished, and all marketing would become relationship marketing. Welcome to 2027.?. Five years later, it seems like the (preferable) future is now. The knowledge is out there.

Marketing 52

Marketing Fashion Return on Investment ROI 52

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Because customers are tired of slow responses, generic replies, and unresolved issues. Text analytics —especially when powered by AI—is changing that.

Analytics 62

Analytics Trends Marketing Social Media 62

Thematic

MARCH 20, 2025

Let’s talk about how AI text analytics can help your business. 10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service.

Analytics 62

Analytics Customer Service Analysis e-support 62

Forrester's Customer Insights

MARCH 12, 2020

Clients continue to ask about the business case for SAP S/4 HANA — even more so now that SAP has pushed back the maintenance/support window for the predecessor product SAP ERP Central Component (ECC) to 2027 (with extended maintenance options also available beyond that date).

Video 39

Video Customers 39

Inbenta

AUGUST 23, 2024

The research firm predicts that, by 2027, chatbots will become the main customer service channel for about a quarter of all organizations. At the same time, 54% of support teams are using some form of chatbot, virtual customer assistant or other conversational AI platform for customer-facing applications, according to Gartner.

Chatbots 52

Chatbots Self Service Poor Customer Service ROI 52

Forrester's Customer Insights

NOVEMBER 18, 2024

The Digital Product Passport promises significant benefits for sustainability, auditability, and consumer information, but a lack of agreement on standards makes it difficult to realise this promise ahead of European deadlines in 2027.

Consumers 32

Consumers Automotive Government Data 32

CSM Magazine

JANUARY 16, 2023

Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. The numbers speak loudly. Juniper also earmarks chatbots for huge growth, expecting interactions to hit around 3.5 Just a few years ago these numbers would have been rubbished.

Chatbots 52

Chatbots Strategy Airlines Self Service 52

ShepHyken

APRIL 8, 2022

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Imperatives for New Age Retail. Retailers must keep up with consumer demands for new channels, faster service, and a more seamless experience.

Retail 82

Retail Industry Customer Experience Contact Center 82

BirdEye

MARCH 3, 2023

billion people used social media in 2021 , and it’s projected to reach 6 billion by 2027. Statista estimates that 4.26 This means developing a social presence is absolutely essential for businesses.

Social Media 98

Social Media How To Guidelines Policies 98

Forrester's Customer Insights

JUNE 6, 2022

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

B2B 26

B2B Report Data Customers 26

Forrester's Customer Insights

MARCH 22, 2023

The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain. In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints.

Retail 26

Retail Sales Touchpoint Marketing 26

SurveySensum

MAY 7, 2025

By 2027, 1 in 4 companies will make chatbots their main customer service channel. Because its fast, human-like, and always on. No wait times. No please hold. And companies are catching on, as 80% plan to use AI-driven voice tech by 2026. And customers are already ready for chatbots to get smarter with NLP.

Analysis 52

Analysis Self Service Net Promoter Score NPS 52

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. CCW reports that 91% of companies report their agents must access multiple screens during an interaction. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Magellan Solutions

FEBRUARY 20, 2021

As a matter of fact, insurance BPO projection within the period of 2020-2027 is at $8.3 Especially those that want to reduce costs and remove tedious repetitive tasks. Outsourcing is your top pick for simple back office tasks to complex accounting. Insurance Outsourcing Service Providers Offer.

Insurance 52

Insurance Financial Analysis Software 52