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Crafting AI Prompts: 5 Expert Tips for Contact Centers

MiaRec

billion (May 2022) to $4 billion by 2027. In fact, according to a recent MarketsandMarkets report, the global contact center AI market is expected to grow at a CAGR of 21.3%

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Contact Center AI Maturity Model

MiaRec

Overall, Gartner estimates around 3% of interactions will be handled via CC [Contact Center] AI in 2023, growing to 14% of interactions in 2027." However, we are still far away from a future of fully AI-run contact centers.

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US Digital-Influenced Retail Sales Will Top $3.8 Trillion In 2027

Forrester's Customer Insights

trillion in 2027. Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8

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Harmonizing Humans and Artificial Intelligence in the BPO Industry

Helpware

billion in 2022 to a whopping $407 billion by 2027 , the gravitational pull towards integrating these technological marvels becomes undeniably compelling. With the AI industry’s trajectory aiming sky-high, from $86.9

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Chatbot Revolution: 75% Of GAP’s Queries Streamlined by Kommunicate!!

kommunicate

trillion by 2027. Last Updated on July 2, 2023 The global E-commerce market According to Statista, the global E-Commerce market is expected to grow by 11.9% to reach a market volume of $5.47 Forbes says 20.8% of all retail purchases will take place online by 2023. The pandemic, people’s changing shopping preferences, and increased internet [.]

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Here’s How To Get Your S/4HANA Migration Plans Under Control

Forrester's Customer Insights

Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Moreover, 90% of […]

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By 2027, US Online Retail Spending Will Reach $1.6 Trillion

Forrester's Customer Insights

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

Retail 49