How to Train and Onboard (Work From Home) Contact Center Agents in 2021
Uniphore
JUNE 16, 2021
How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? Too often, management treats these lessons as a “break” from calls — which, of course, they aren’t really. Did you know?
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