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How to Train and Onboard (Work From Home) Contact Center Agents in 2021

Uniphore

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? Too often, management treats these lessons as a “break” from calls — which, of course, they aren’t really. Did you know?

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Top LinkedIn Learning Courses for Customer Success

ChurnZero

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Time: 58 minutes.

Course 98
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CX Day 2021: A Reflection on My Customer Experience Journey

BlueOcean

Over the course of my journey into better understanding the CXPA customer experience core competencies, I came away with some key learnings and real-world anecdotes that are especially relevant on the heels of CX Day 2021. The post CX Day 2021: A Reflection on My Customer Experience Journey appeared first on Blue Ocean.

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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

BlueOcean

In 2021, the championship went forward but with many restrictions. Blue Ocean was thrilled to partner with our client over the course of this event. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. By 2022, fans were starved for action.

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Marketing-Led Post-COVID-19 Growth Strategies

Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success. In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation.

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“Slide into Tech” Online Course Announcement

Optimove

“Slide into Tech” – Online Course Announcement. The post “Slide into Tech” Online Course Announcement appeared first on Optimove. More to come. Click Here to Register & Secure an Early Spot!

Course 52
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5 Top Customer Service Articles of the Week 5-10-2021

ShepHyken

15 Unique Ideas For Inspiring Brand Loyalty In 2021 by Expert Panel. Forbes) In this article, 15 members of the Forbes Agency Council share unique ideas for connecting with customers in a way that builds genuine trust and, in turn, brand loyalty in 2021. Customers are enjoying self-service options, so give them what they want.