Uniphore
OCTOBER 14, 2021
A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack.
TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. New Technologies to Improve Customer Service. Let’s take a look at some of the hottest new technologies that are improving customer service this year. consumers required assistance during the pandemic.
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GetFeedback
DECEMBER 21, 2020
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
Comm100
JANUARY 29, 2021
We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Best Chatbots in 2021: Chatbot providers that stand out from the crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. Focus will be centered on the benefits of investing in omnichannel technology to help create customized, consistent, and branded experiences across your institution’s buyer journey.
Storyminers
JANUARY 20, 2021
The leadersHum community of experts and thought leaders bring forth their expertise on a menagerie of topics within the human resource, employee experience , and technology space. These include HR Technologies , Leadership Development, Organizational Cultures, Recruitment and Hiring, Diversity and Inclusion, and many more.
Uniphore
JUNE 16, 2021
How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? There’s a Better Way to Develop High-Performing Contact Center Agents In 2021. Did you know?
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join our most densely packed informational webinar where we discuss the secret sauce behind great speech technology in the contact center –> how NLU augments speech recognition for the highest accuracy possible since speech is never 100% right. Participate and learn: Why speech recognition technology is never 100% accurate.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. 10 Ways to Humanize Your Brand.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. September 15th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT As the U.S.
Speaker: Brian Morin & Helena Chen from SmartAction
Not all technology is created equal: ASR, NLP, NLU and what it all means. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement. The importance of conversation design expertise & artistry.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. July 8, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Best practices for using customer data to drive return visits. Ways to create an effective and unified customer experience.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. But how do you do this? How data + business logic keeps virtual agents in their "swim lane".
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