ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers.

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Customer Success B2B Metrics Strategy 98

ChurnZero

SEPTEMBER 8, 2022

This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. In fact, customer education helps scale Customer Success , as the company scales business. .

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Customer Success Training Customer Satisfaction Customer Retention 98

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Register for SaaStr Annual 2021 here. Register for BIG RYG DC here.

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Conference Leadership Industry Customer Success 52

CustomerSuccessBox

OCTOBER 4, 2021

Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. But how can you begin to shine in Customer Success ? You can do this clearly by getting the training which is right for you or rather getting customer success certification.

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Customer Success Customer Centricity Course Customer Experience Professionals 52

Totango

MAY 19, 2021

Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. For tips on futureproofing your decision check out the New Trends in CS for 2021. How to Use the Customer Success Platform Evaluation Scorecard Template. Download << link? >>

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Customer Success Analysis Customer Retention Meeting 107

Kustomer

NOVEMBER 12, 2021

Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. The responsibility of creating an exceptional customer experience bleeds throughout the entire organization, and starts with a customer-first mindset. 2021 demonstrated there’s no time like the present to prepare for the future.

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Omni-Channel Conference e-support Travel 98

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

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Customer Success Metrics Customers Trends 97

Gainsight

JULY 27, 2021

Headlines in 2021 have broadcasted record low unemployment , labor shortages , and record numbers of workers leaving their jobs willingly, which is not a trend we could have predicted in April 2020. As a result of that surge, career opportunities in Customer Success have soared.

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Chief Customer Officer Trends Hospitality Industry 52

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

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Customer Success Course Training Customers 22

Education Services Group

JANUARY 19, 2021

At ESG, we’ve gone all-in on the future of Customer Success. Our Customer Success as a Service ® model means that it’s our job to understand all the industry’s challenges, and then develop and perfect the strategies and philosophies that empower CS organizations to face those challenges head-on.

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Study Leadership Customer Success Industry 52

Totango

MARCH 26, 2021

Resources: Farm Don’t Hunt: The Definitive Guide to Customer Success. Understanding Your Customer Lifetime Value (CLV). A well-managed customer lifecycle directly affects your revenue by increasing your customer lifetime value. This makes taking steps to improve customer lifecycle management a prudent investment.

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Customer Journeys Net Promoter Score Social Media Sales 66

CustomerSuccessBox

DECEMBER 13, 2021

Top 100 Customer Success Strategist 2021. She helps her B2B customers exponentially increase their net profits by utilizing the missed revenue opportunities caused by churn. To keep up with all the newest innovations in Customer Success. This debut edition of SuccessBound features Anita Toth.

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Customer Success Management Innovation B2B 52

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. from 2021 – 2026. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Suggested Read : Customer Success defining trends in 2022.

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Software Customer Success Marketing Transportation 52

Education Services Group

FEBRUARY 3, 2021

As technology and tools for Customer Success evolve, pioneers in the industry are testing out new engagement strategies every day. In the Inaugural Customer Success Leadership Study , we found that many CS teams are still in the early stages of maturity when it comes to their tech stacks. Fast-forward to 2021.

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Customer Success Customer Engagement Engagement Self Service 59

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? There is, of course, more to service, and the critical element there is the mobile factor.

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Trends Customer Service Self Service Contact Center 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. Software vendors want in.

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Conference Customer Success Leadership Sales 98

ChurnZero

AUGUST 21, 2020

So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. So, without further ado, here’s what our Customer Success experts had to say: You Mon Tsang , CEO, ChurnZero. Greg Saiz , VP of Customer Success, Betterworks.

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Customer Success Chief Customer Officer Trends Sales 84

Gainsight

JUNE 9, 2021

Mostly for work, of course. And how else was yours truly supposed to study my personal CEO coach, the one and only “World’s Best Boss,” Michael Scott: Here at Gainsight, we have no shame admitting that we’re total nerds about Customer Success and Product Experience. I said almost.

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Customer Success Conference Video Entertainment 52

Totango

FEBRUARY 22, 2021

By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something. At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game.

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Customer Success Hospitality Sports Leadership 62

SurveySparrow

DECEMBER 17, 2020

Let us look at Product Experience Trends for 2021: Product Experience Trend #1. Omni-channel customer service. The hallmark of a great company is its ability to take care of its customers no matter how difficult the challenge can be. In 2021, people will be more careful of their data being misused. Transparency.

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Trends Omni-Channel User Experience Social Media 52

BirdEye

MAY 6, 2021

2021 G2 Spring awards. Here are some of the awards we won in the 2021 G2 Spring Report. G2 Conversational Customer Engagement Awards – 11 awards. G2 Customer Advocacy Awards – 10 awards. More Birdeye awards… Of course, that’s not the only recognition that the Birdeye platform has won. G2 Fall 2020 Report.

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Marketing Social Media Chatbots Software 98

SurveySparrow

SEPTEMBER 20, 2021

Of course, as the host, you would want to make sure that your guests are enjoying themselves in every way. If you don’t know, it was also recently named the G2 leader in Customer Success. However, Gainsight’s standout feature is its Customer Revenue Optimization tool. Of course, Clarabridge does have surveys.

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Omni-Channel Software Tools Management 52

Education Services Group

JULY 15, 2020

, I wanted to take some time to look ahead at what the future of Customer Success could have in store. That’s why I sat down with our own CEO, Michael Harnum, to discuss how he sees Customer Success evolving in the years to come and the lessons he thinks businesses should carry forward into the roaring ’20s.

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Customer Success Sales Automotive Return on Investment 52

Totango

DECEMBER 28, 2020

It’s so important that Cisco has created an entire program around it and is requiring all Cisco Gold Partners to complete the Customer Experience (CX) Specialization Certification by March 2021. Customer success is a key part of driving the overall CX vision to ensure that customers are engaged in a proactive manner.

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Customer Journeys Customer Success Fashion Technology 80

ClientSuccess

AUGUST 2, 2021

While your main goal is to always go above and beyond for customers, some things may be happening internally that may not be in your customer’s best interest. As we enter the back half of 2021, there is truly something to be said for preaching – and practicing – radical transparency with customers.

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eBook Customer relationships Customers Tips 68

Education Services Group

FEBRUARY 2, 2022

So, it shouldn’t come as a surprise to any of us in the Customer Success world that revenue is kind of a big deal to a business. As Customer Success organizations continue to gain attention and recognition for growing revenue , it is increasingly critical that we reach out to our hardworking peers in Finance to join forces more often.

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Metrics Financial Customer Success Customer Retention 52

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

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Leadership Software Analytics Touchpoint 80

Quadient

OCTOBER 22, 2021

What CCM solution reviews say about your potential for CX success. Fri, 10/22/2021 - 21:12. The design was based on a successful, iconic car. But the shiny exterior was devalued by cutting corners, unimagined engineering and poor alignment with customer needs. . Fun fact: As of October 22, 2021, Quadient earned 4.7

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Customer Journeys Effort Score e-support Social Media 52

Totango

MAY 5, 2021

Additionally, the tracking of these scores enables you to reach out to customers who have been experiencing trouble in order to provide personalized assistance. . Of course, to take these next steps and act on the information gathered by these surveys, you need a platform that will empower you to do so. What do you have to lose?

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Measurement Effort Score Customer Experience Data 118

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

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Customer Success Chief Customer Officer B2B Leadership 23

Gainsight

JUNE 9, 2021

What’s the ROI of Customer Success?” This is a question I hear all the time in the Customer Success community. Of course, my mind often drifts to a thought experiment…. Nearly every company in SaaS is “checking the box” on Customer Success in some way.

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Comparison ROI Analysis Customer Success 59

SmartKarrot

JULY 29, 2021

Scroll on to know about some of the best resources to check out before 2021 turns a new leaf. LinkedIn Product Experience Conferences & Shows Product Experience Courses. Here are some of the conferences you can look forward to in 2021: Women in Product : This aims to build a stronger community for women leaders and builders.

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GlowTouch

APRIL 16, 2021

No matter what your support strategy looks like– and how many opportunities for answers there are– everything should align with what your customers expect. This, of course, requires a large and well-trained team so that requests can be spread throughout the group. A certified Woman-Owned Business and six-time Inc.

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Industry Trends Software Return on Investment 52

Education Services Group

NOVEMBER 16, 2021

Back in 2019, TSIA introduced a new framework to define and crystalize a movement in cost-effective scaling of Customer Success. They dubbed it the “dynamic engagement model” and recommend it as a way to align human and digital resources to maximize customer engagement as your business expands and grows.

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Engagement Self Service Touchpoint Customer Success 52

Gainsight

SEPTEMBER 8, 2020

In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. So, how did IntelliShift do it?

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Knowledge Base Customer Success Customer Journeys Survey 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

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Chief Customer Officer Handbook Customer Success Knowledge Base 91

Education Services Group

FEBRUARY 22, 2022

The Customer Success industry is coming into its own. The 2021 Customer Success Leadership Study found that 54% of CS organizations report directly to the CEO. 75% of Customer Success leaders have a seat at the executive table. We’re in the spotlight now, baby! But, uh, wait a minute.

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Leadership Customer Success Exercises Communication 52