Education Services Group

FEBRUARY 2, 2022

So, it shouldn’t come as a surprise to any of us in the Customer Success world that revenue is kind of a big deal to a business. As Customer Success organizations continue to gain attention and recognition for growing revenue , it is increasingly critical that we reach out to our hardworking peers in Finance to join forces more often.

Metrics 52

Metrics Financial Customer Success Customer Retention 52

AWS Machine Learning

NOVEMBER 11, 2022

To make machine learning (ML) more accessible, Amazon launched Amazon SageMaker Studio Lab at AWS re:Invent 2021. Today, tens of thousands of customers use it every day to learn and experiment with ML for free. In this post, we discuss new features in SageMaker Studio Lab, and share some customer success stories.

Exercises 80

Exercises Data Customer Base Course 80

Education Services Group

NOVEMBER 16, 2021

Back in 2019, TSIA introduced a new framework to define and crystalize a movement in cost-effective scaling of Customer Success. They dubbed it the “dynamic engagement model” and recommend it as a way to align human and digital resources to maximize customer engagement as your business expands and grows.

Engagement 52

Engagement Self Service Touchpoint Customer Success 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

inSided

OCTOBER 1, 2022

This is exactly what Cognite built when they launched their Cognite Hub in 2021. From fractured to unified customer journey. In every customer journey, there are many different touch points—both 1:1 and 1-to-many. Many in the industry have been talking about the Customer Success Qualified Lead (CSQL). That’s a CQL.

Case Study 52

Case Study Effort Score Customer Journeys Study 52

Gainsight

JUNE 2, 2022

But it’s not only the excitement about the return of Pulse to the Moscone West Center, attendees, vendors, speakers, parodies, and, of course, the puppies. Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Now, the experience is back! We are about CS Operations.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

Gainsight

DECEMBER 17, 2019

And I think the same is true with planning out your customer success strategy for 2020 and beyond. Extrapolating the future of your customer success organization. It’s one thing to look ahead to the future of the broader customer success movement. How do you segment your customer base?

Customer Success 21

Customer Success Strategy Training Technology 21

CustomerSuccessBox

NOVEMBER 23, 2021

For this reason, the issue of customer loyalty turns out to be unavoidable. What place for customer loyalty in your marketing strategy? Within the customer success mix of your company, it is essential to leave a place for an effective loyalty strategy. How to Increase Customer Loyalty. Repurchase rate.

Loyalty 52

Loyalty Net Promoter Score Loyalty Programs Effort Score 52

CSM Practice

DECEMBER 29, 2020

With us today we have Irit Eizips, a customer success thought leader whose mission is helping startups to fortune 100 enterprises, establish proactive and scalable customer retention and expansion selling strategy. Some of us deal with grocery stores and video conferencing companies and have big-box retailers as customers.

How To 98

How To Customers Communication Customer Success 98