Oracle

DECEMBER 11, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The third video in the Smarter Demos series features an example of a connected patient experience. ” Or, view more in our Smarter Demos series at smartercx.com/smarterdemos.

Connections 40

Connections Healthcare Video Innovation 40

Oracle

NOVEMBER 19, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence. Copyright © 2018 Oracle. All rights reserved.

Chatbots 40

Chatbots Retail Video Innovation 40

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Salesforce Product and Partner Demo Booths…. There you will find Field Service Demos, Workshops, Networking…. And there’s so much to do and see! Service Campground in Moscone South, Expo Floor.

Contact Center 75

Contact Center ROI Customer Service Meeting 75

Oracle

NOVEMBER 1, 2018

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. This first video in the Smarter Demos series features an example of an intelligent chatbot, utilizing Facebook Messenger, which demonstrates a convenient, omnichannel restaurant ordering experience.

Chatbots 40

Chatbots Omni-Channel Video Innovation 40

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

Trends 74

Trends Customer Success Effort Score ROI 74

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? April 2018 CX Events and Conferences. April 8 – 11, 2018. April 10 – 12, 2018. April 10 – 11, 2018. April 16 – 18, 2018. April 18, 2018. April 19, 2018. April 19 – 20, 2018. April 23 – 25, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

kommunicate

JUNE 18, 2022

These were the exact words used by Sundar Pichai in 2018 in his demo of Google Duplex, an AI-powered voice agent that is an added feature to Google Assistant. Last Updated on June 18, 2022 “The vision for our assistant is to help you get things done.” Sure enough, fast forward to four years later, [.].

Healthcare 98

Healthcare Chatbots Industry 98

inQuba

NOVEMBER 16, 2018

[Johannesburg] 20 November 2018 – South African Customer Experience and Journey Analytics SaaS provider inQuba has been covered by international analyst group Gartner in its Market Guide for Voice-of-the-Customer Solutions 2018 for its Voice-of-the-Customer (VoC) platform. Request a demo. Contact us Contact us.

Marketing 58

Marketing Analytics Customer Journeys Report 58

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Join us March 12-14 in Orlando, Florida for our thought leadership panel, live demos at the booth and a chance to win prizes like Google Home, Nest Thermostat and a Ring Doorbell. Date: Tuesday, March 13th, 2018. Title: Cloud Contact Center 2.0: What’s Next.

Connections 40

Connections Contact Center Leadership Consulting 40

NetBase

DECEMBER 14, 2018

When Danica Patrick was slated to host the 2018 ESPYs, GoDaddy used NetBase to look back at the 2017 event to understand how the Host could impact the conversation and to mine for opportunities for their spokesperson. Request a Free Demo: [link]. For more information about the NetBase Platform, visit www.netbase.com.

Measurement 40

Measurement Brands Social Media Engagement 40

ShepHyken

MAY 14, 2018

The Guardian) Google Duplex contacts hair salon and restaurant in demo, adding ‘er’ and ‘mmm-hmm’ so listeners think it’s human. My Comment: This is one of the most incredible demonstrations of AI I’ve seen – direct from Google I/O 2018 (their developer’s conference). Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Employee Experience Video Conference 76

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Management 83

Management Company Self Service Wireless 83

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Company 62

Company Self Service Wireless Software 62

NetBase

JANUARY 24, 2019

NetBase LIVE 2018 took place in LA and NYC for two days of unforgettable social media insights featuring marketing experts and thought leaders. Request a Free Demo: [link] The post NetBase LIVE 2018 Brings Together Marketing Professionals to Discuss Trends in Social Media appeared first on NetBase.

Social Media 40

Social Media Trends Marketing Video 40

SurveySparrow

MARCH 19, 2024

Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Product Demo Videos If you have a complicated product or service, particularly in the B2B market, product demo videos help build awareness and interest with your audience.

Video 95

Video Strategy Marketing Social Media 95

BirdEye

FEBRUARY 15, 2024

Know the pulse of the market Watch a demo to see how Birdeye can help you better manage your online reviews. See Pricing FREE DEMO Key industry trends observed 1. From 2014 to 2018, there was a noticeable decrease in the length of reviews. Reviews without comments experienced a corresponding decline of 5.95%.

Automotive 111

Automotive Healthcare Hospitality Retail 111

AskNicely

MAY 29, 2018

Congratulations to this high-growth, ultra-passionate, globally-focused young company which is a worthy winner of the 2018 Emerging Company of the Year award.”. Request a demo to see how AskNicely can help you drive a more customer-obsessed culture! BOOK A DEMO. Watch our finalist feature video below!

Net Promoter Score 150

Net Promoter Score Company Video Course 150

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. After a day jam-packed with learning, conference attendees headed over to the Contact Center C3 Zone where they could find not only food and drink, but also product demos demonstrating how to maximize contact center data.

CEM 40

CEM Roadmap Contact Center Conference 40

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. We walked the floor, attended sessions, and spoke with experts to bring you the latest in retail for 2018 and beyond. We walked the floor, attended sessions, and spoke with experts to bring you the latest in retail for 2018 and beyond.

Retail 49

Retail Customer Experience Innovation Conference 49

Alliance by IFS

SEPTEMBER 5, 2018

Along with our partners at XOi Technologies, we provided live demos of our integrated field service management and visual intelligence solution, and we were happy to host a private wine tasting experience for a small group of attendees. The post Field Service Amelia Island 2018 Recap appeared first on Astea.

Conference 40

Conference Software Groups Technology 40

NetBase

JANUARY 14, 2019

GMR recently worked with Bridgestone in Tokyo to create a truly unique experience for the summer Olympics of 2018. For more information about the NetBase Platform, visit www.netbase.com Request a Free Demo: [link].

Tools 40

Tools Strategy Data Customer Experience 40

CSM Magazine

APRIL 18, 2024

.” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping. For a free trial or demo, please visit [link].

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

ClientSuccess

MARCH 20, 2018

Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. 2018 Top Customer Success Strategist Quotes.

Customer Success 40

Customer Success Competitive Advantage eBook Customers 40

Alliance by IFS

SEPTEMBER 20, 2018

See it for yourself with highlights of the new functionality during a live demo webinar! Tuesday, October 2, 2018. Astea has launched the most transformative version release of our Alliance field service management and mobility platform! Introducing Alliance Enterprise: What’s New on Astea’s FSM Platform? Click here to register.

Multi-Channel 91

Multi-Channel Sports Brands Connections 91

CloudCherry

APRIL 5, 2019

Gartner reports from 2018 that 52% of marketers with CX responsibility expect their budgets to remain the same or decrease. Request a free demo. However, expectations with the importance of CX is continuing to grow. 23% of B2B CMO’s see CX as a top 3 objective.

Omni-Channel 278

Omni-Channel Marketing Customer Experience B2B 278

NICE inContact

JANUARY 15, 2019

In the case of Forrester Research and the Forrester Wave for Cloud Contact Centers, Q3 2018 , I think you’ll find all these boxes clearly checked. Next Time: The Forrester Demos – Seeing is Believing. And maybe most importantly, were the outcomes directly relevant to the audience’s needs? Download the full Forrester Wave report.

Contact Center 121

Contact Center Effort Score Omni-Channel Analytics 121

Comm100

NOVEMBER 29, 2021

Between 2018 and 2020, the adoption of chatbots increased by 67% – and 2022 will be no different. If you’d like to understand how you can work towards any of these three top customer service trends for 2022 and get ahead of your competition, book a demo with us and begin your journey towards digital customer experience excellence!

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

CloudCherry

MARCH 19, 2019

“Firms will continue to regard CX as a collection of continuous improvement projects until they see an irrefutable, directly attributable connection to returns.” – Forrester, Hardwire Customer Experience 2018. Book a demo with CloudCherry today to start your journey. Get a free demo. The takeaway?

Financial 218

Financial Metrics Customer Journeys NPS 218

CloudCherry

FEBRUARY 3, 2019

In 2018 Sirius Decisions ran a study that showed 54% of companies say their biggest challenge to data-driven marketing success is the lack of data quality and completeness. In 2018 85% of B2B marketers were not using their Marketing Automation to its full potential. Get a free demo.

NPS 150

NPS Survey Marketing Customer Journeys 150

Comm100

DECEMBER 2, 2021

Between 2018 and 2020, the adoption of chatbots increased by 67%. If you’re interested in learning more about how your organization can improve customer experience in 2022 with digital customer engagement technology, book a demo with Comm100 today. . This will all change in 2022 as more organizations make the leap to AI.

Financial 225

Financial Trends Customer Experience Chatbots 225

Comm100

FEBRUARY 26, 2019

This award, along with our previous honors from CUSTOMER Magazine’s 2018 Contact Center Technology Award and MarTech BreakThrough Award for Best Online Chat Solution is a testament to how our best-in-breed chatbot solution validates our vision for AI and delivers value to our customers.

Sales 101

Sales Customer Service Contact Center Chatbots 101

Alliance by IFS

SEPTEMBER 28, 2018

In 2018, companies are looking for new ways to differentiate, innovate and provide service offerings that please their demanding customers and grow service revenue and profitability. Join us for a live demo webinar on Tuesday, October 2, 2018 at 11 a.m. Get Infographic. Ready to see Alliance Enterprise in action?

Infographics 78

Infographics CRM Innovation Software 78

ShepHyken

SEPTEMBER 7, 2018

The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. Those resources are: Product demos. Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. User reviews. Vendor websites. Free trials.

Case Study 80

Case Study ROI B2B Study 80

Comm100

NOVEMBER 29, 2021

Between 2018 and 2020, the adoption of chatbots increased by 67% – and 2022 will be no different. If you’d like to understand how you can work towards any of these three top customer service trends for 2022 and get ahead of your competition, book a demo with us and begin your journey towards digital customer experience excellence!

Trends 154

Trends Customer Service Chatbots Omni-Channel 154

AskNicely

JULY 26, 2018

Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way to measure CX. Or to find out how AskNicely’s NPS software can help, click below: REQUEST A DEMO. By now you’re either on the bandwagon or you’re lagging behind your competition. Want to learn more about NPS? Get it here.

NPS 150

NPS Net Promoter Score Survey Touchpoint 150

SurveySparrow

APRIL 21, 2024

Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? User Review : “ I’ve been using Shopify since 2018, and I think it’s the best E-commerce platform out there. Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? Zapier G2 Rating – 4.5 (5)

Tools 52

Tools Ecommerce Survey Analysis 52