NetBase

DECEMBER 14, 2018

When Danica Patrick was slated to host the 2018 ESPYs, GoDaddy used NetBase to look back at the 2017 event to understand how the Host could impact the conversation and to mine for opportunities for their spokesperson. Request a Free Demo: [link]. For more information about the NetBase Platform, visit www.netbase.com.

Measurement 40

Measurement Brands Social Media Engagement 40

Comm100

NOVEMBER 29, 2021

Omnichannel platforms connect all the key digital supports channels into one unified console, pulling together data from live chat, social media, ticketing, email, and SMS. Between 2018 and 2020, the adoption of chatbots increased by 67% – and 2022 will be no different. The continued rise of chatbots and automation.

Trends 214

Trends Customer Service Chatbots Omni-Channel 214

Comm100

DECEMBER 2, 2021

Between 2018 and 2020, the adoption of chatbots increased by 67%. Marr describes the sea change toward businesses recognizing digital channels as the primary way that consumers now choose to connect: “…in the past, this digitization journey has generally treated digital channels – websites, social media, etc. – as add-ons.

Financial 232

Financial Trends Customer Experience Chatbots 232

NetBase

JUNE 4, 2020

In this channel exploration, we’ll share consumer and market intelligence around: Pinterest’s latest ecommerce offering and why other social sites -and ecommerce contenders, need to worry. Social media truly becoming a one stop shop for consumers. 55% of online shoppers made a purchase via social media.

Social Media 70

Social Media Ecommerce Retail Consumers 70

Comm100

NOVEMBER 29, 2021

Omnichannel platforms connect all the key digital supports channels into one unified console, pulling together data from live chat, social media, ticketing, email, and SMS. Between 2018 and 2020, the adoption of chatbots increased by 67% – and 2022 will be no different. The continued rise of chatbots and automation.

Trends 159

Trends Customer Service Chatbots Omni-Channel 159

NetBase

AUGUST 12, 2020

We’ll explore the landscape, including: What social media listening can reveal about different brands and their share of voice – who is talking loudest? Video shorts are all the rage right now, and social media tools are vying to make theirs the top contender. Share of Voice Revealed with Social Media Listening.

Social Media 52

Social Media Video Consumers Brands 52

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?

Social Media 98

Social Media How To Entertainment Effort Score 98

Brandwatch CX

JANUARY 7, 2019

A post shared by Kylie (@kyliejenner) on Feb 6, 2018 at 1:14pm PST. Outside China, almost 50% of Instagram users conduct product research on social media. 32% of US teens list Instagram as their most important social network, more than any other social network. stormi webster ?? The same study showed 29.9%

Social Media 111

Social Media Advertising Fashion Video 111

Comm100

JUNE 15, 2022

Canadian Blood Services (CBS) first launched Comm100 Live Chat on their website in 2018 to connect with digital-first customers that were being missed by traditional phone support. For a great chatbot customer service use case, let’s look at how Canadian Blood Services adopted Comm100 Chatbot. Canadian Blood Services.

Chatbots 206

Chatbots Industry Customer Service Wait Times 206

ReviewTrackers

DECEMBER 30, 2020

According to the 2018 Online Reviews Survey , Google is today’s top review site, with 63.6 To see the review widget suite in action, sign up for a free demo of ReviewTrackers. In general, online reviews have tremendous potential to influence consumers’ purchase decisions. Google Review Widget Plugins for WordPress.

How To 123

How To Effort Score Social Media Feedback 123

NetBase

APRIL 1, 2020

It’s worth it to keep in mind that it was made using 2018 tech.). Our industry-leading image and logo analytics keeps your brand ahead of the social media curve. Don’t go to sleep at night without knowing there’s some serious social media analytics waiting with your morning coffee. Identifying Inadequate AI.

Social Media 78

Social Media Analytics Video Brands 78

NetBase

MARCH 4, 2019

And lots more besides, which is all covered in the report, including: Social media trends—what really matters, and how to know, plus what happens when you miss the mark. Social channels—which are having the most impact on business and why, plus how to differentiate audiences and engage per channel. One platform. Incredible.

Report 89

Report Social Media Advertising Ecommerce 89

NetBase

JUNE 24, 2020

And from consumers speaking out on social media platforms …. Perhaps if PepsiCo would’ve had the right social analytics to read the room, they may have been able to adapt and change sooner, avoiding the repercussions that are happening now. The People Have Spoken. And they want more than lip service. Will you be ready?

Brands 98

Brands Social Media Analytics Consumers 98

NetBase

JULY 22, 2020

However, while social media has opened a window into fashion houses over the past few years, some luxury brands are embracing online in new and creative ways to strengthen those connections with consumers during the pandemic. And they continue to be vocal on social media to let consumers know about their progress.

Consumers 59

Consumers Meeting Brands Ecommerce 59

NetBase

DECEMBER 3, 2018

Wondering how European Hotel Chains fared in 2018 and what to expect in 2019? Our 2018 European Hotel Chain Social Sentiment Report offers that and more, sharing insight around trends and trouble spots, while offering tactics top brands employ on social media to stay ahead of competitors and sentiment shared around 21 of them.

Hotels 45

Hotels Report Travel Tourism 45

NetBase

AUGUST 20, 2020

that use “plant-based” in their labeling spiking 287 percent between 2012 and 2018, it’s not just a big emerging health trend, it’s also big business. Since their launch, consumers have used social media to share their Chipotle swag – and love. Be sure to reach out for a live demo and we can show you how!

Trends 71

Trends Apparel Consumers Social Media 71

NetBase

NOVEMBER 21, 2018

The NetBase 2018 Social Intelligence Report: Hotels has all the insights! So download the NetBase 2018 Social Intelligence Report: Hotels now – so you can start strategizing for 2019. And reach out to see a demo of our social intelligence tools in action. It’s almost here!

Hospitality 43

Hospitality Industry Hotels Social Media 43

NetBase

JULY 30, 2020

In 2019, ad revenue in podcasting hit $708m which was a 48% year over year growth from 2018. While that seems like an almost crazy number, keep in mind that 2018 and 2019 saw increases of 53% and 48% respectively year over year – so in actuality it seems a little modest, comparatively speaking. is forecast to rise by 14.7%.

Brands 97

Brands Advertising Trends Consumers 97

Comm100

MARCH 16, 2022

Even back in 2018, the Office of Management and Budget in the US ordered all executive branch agencies to add CX into their ‘strategic decisions, culture, and design of services.’. Santa Fe County has been using Comm100 Live Chat since 2018. However, this tide is changing, and even faster now due to the Covid-19 pandemic.

Government 200

Government Customer Service Chatbots Effort Score 200

NetBase

JULY 11, 2019

Likewise, we see Social Media, Technology, Entertainment and eCommerce here, but that’s far from a complete list of industries we’ve uncovered in our worldwide research that ran from May, 2018 through May, 2019. And then reach out for a demo to see brand love – and what you can do with it – in action.

Brands 62

Brands Report Telecommunications Automotive 62

NetBase

MAY 20, 2019

Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux. Media and images. Setting aside time immediately after posting to reply and interact with followers is the heart of social media mastery.

Analytics 58

Analytics Banking Airlines Comparison 58

Experience Investigators by 360Connext

MAY 23, 2019

Litmos, a well-known Learning Management System (LMS), became a part of SAP’s ecosystem through an acquisition in 2018. As a young model, Kloss used social media to share “behind the scenes” life at runway shows. While it may seem obvious, it’s often not easy in siloed and process-oriented organizations.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

ReviewTrackers

JANUARY 4, 2019

According to the 2018 Online Reviews Survey , Google is today’s top review site, with 63.6 To see the review widget suite in action, sign up for a free demo of ReviewTrackers. In general, online reviews have tremendous potential to influence consumers’ purchase decisions. Google Review Widget Plugins for WordPress.

How To 62

How To Effort Score Social Media Feedback 62

Comm100

MARCH 2, 2022

This is up from 37% in 2018, showing just how important it is to today’s members. Members want to connect with credit unions across a variety of digital channels – be that live chat, chatbot, social media, or email. Firstly, engaged members have been found to spend 22% more than non-engaged members. Omnichannel. Next steps.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

NetBase

SEPTEMBER 12, 2018

Your brand or agency is likely spending more on Instagram in 2018 than last year. That’s why it’s important your social listening tool gets the most data from this platform. Want to see how social analytics can transform your business? Request a demo and we’ll give you a guided tour of the power of NetBase.

Analytics 49

Analytics Data Metrics Analysis 49

Oracle

APRIL 2, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago. Here’s everything you need to know about Modern Customer Experience 2018 including information on: Names for the conference. Social media. — Oracle CX (@OracleCX) March 19, 2018. Special activities. How to stay tuned.

Customer Experience 10

Customer Experience Conference Customer Journeys Social Media 10

NetBase

APRIL 2, 2020

Fans and consumers were the first to take to social media, praising this valiant response to our current crisis. To put it in perspective, in 2018, the world’s top 24 oil companies invested $3.4 Keep a financially creative cap on during these challenging times, by reaching out for a demo!

Consumers 52

Consumers Hospitality Government Fashion 52

SurveySparrow

DECEMBER 11, 2020

During the slowdown, people start to engage more with social media and social ads. As people are spending more time, online businesses have a tremendous opportunity to advertise their brand and engage with their customers through social channels. . Build Brand Awareness. The results? They saw a whopping 30% of profits.

Advertising 52

Advertising Strategy Chatbots Social Media 52

NetBase

APRIL 24, 2019

Wondering how top Automobile, Beauty, Fashion, High-end, Hotels, Jewelry, eCommerce and Retail luxury brands are faring in this increasingly social media-driven environment? Social Listening & Taking Action. So were we! Every second someone posts about a brand online. “A Who are The Best of The Best?

Report 40

Report Industry Brands Effort Score 40

NetBase

JULY 8, 2020

And some stats to keep in mind as you read this report summary: By using social listening, one brand made $2 million within minutes of announcing its launch via Instagram. Be sure to download each and reach out for a demo as well! We can show you how this all works together when you do.

Brands 70

Brands Analytics Report Consumers 70

NetBase

DECEMBER 11, 2018

They may choose to complain on social media instead – which means you have to be monitoring social feeds for keywords that alert you to such issues. And other integrations – like CRM and social post scheduling – are needed to keep operations running efficiently. Have you had a free demo of our social analytics software?

Analysis 56

Analysis Analytics Social Media Innovation 56

Totango

JANUARY 8, 2019

For example, you could divide the number of people who had canceled a subscription during the month of September 2018 by the number of subscribers you had on September 1st, 2018. Also, be available to customers on social media, reply promptly, and pay attention to their comments. Subscriptions at Start of Time Period X.

How To 54

How To Social Media Customer Success Survey 54

LiveChat

NOVEMBER 22, 2017

For example, a fitting title for next year will be “The Best Selling Refrigerators of 2018,” and so on. Social Media. It goes without saying: if you run a business, you should be on social media. Pick one or two social media sites (three at most for starters), and spend time building authority on them.

Strategy 44

Strategy Marketing Social Media eBook 44

NetBase

JANUARY 22, 2019

And not just run-of-the-mil AI (that’s so 2018), but Next Gen AI , which we’ll detail in myriad ways in the coming months. Price stated explicitly that they had monitored social media and saw things were ‘winding up’ 24-48 hours prior to the event. We predict you’d love it, if you saw a demo of it in action.

Analytics 56

Analytics Marketing Analysis Exceptional Customer Service 56

Qualtrics

MARCH 20, 2019

In 2018 49% of consumers shopped in a physical store compared to 36% in 2014, according to PwC’s 2019 Global Consumer Insights Study. For Tasty this was predominantly through social media, with videos on Facebook and Twitter regularly achieving up to 3 million views. Book a demo. The reason for this is simple.

Social Media 37

Social Media Study Customer Journeys Consumers 37

Qualtrics

APRIL 25, 2019

In 2018, there was greater investment in a number of digital services such as social media presence and 24/7 hotlines. Book a demo. And it’s also crucial the staff experience is optimised, as we’ve seen how the patient experience correlates with how NHS staff feel about their work.

Trends 20

Trends Healthcare Hospitality Transportation 20