Customer Enthusiast

OCTOBER 26, 2018

Values) Service, Learning, Contribution, Accessibility, Empowerment, Inclusion, Diversity, Sustainability, and Innovation. It needs to be actuated: modeled by leadership, embedded in the hiring and onboarding processes, and integrated into its performance management system.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Customer Bliss

JULY 26, 2018

When first starting in your new #CX leadership position, form supportive partnerships. William sought out his direct peers across the agencies he works with and formed a cross-state team to hold monthly meet-ups to discuss items on their agendas. I always say, know who to dance with - be sure you have an ally in this work. #CX

Government 111

Government Chief Customer Officer How To Roadmap 111

CSM Magazine

APRIL 1, 2021

Automation features and functions in Pipeliner CRM provides the means for sales teams to organize and interpret data so that leadership decisions can be made rapidly and accurately,” said Nikolaus Kimla, CEO of Pipeliner CRM. “The constant changes in today’s business world have increased the demands for the immediate delivery of data.

CRM 52

CRM Analytics Report Sales 52

Confirmit

SEPTEMBER 18, 2019

With the help of Confirmit’s partnership, CXPA is able to keep membership and event fees low, provide resources and materials to support thought leadership excellence in the field, and orchestrate worldwide celebrations such as Customer Experience (CX) Day. A win/win for all concerned. Not familiar with CXPA?

Customer Experience Professionals 40

Customer Experience Professionals Insurance Leadership Innovation 40

Customer Guru

MARCH 7, 2018

Radhika had also bagged the ‘Tech Women – Entrepreneur of The Year Award’ at the ‘Disruptive Tech and Innovation Awards 2016’ and the ‘Best Marketplace Award’ at the ‘2016 She The People Awards’. Radhika is passionate about empowering women to assume leadership roles within her organization as well within ShopClues?’

e-support 61

e-support Fashion Retail Advertising 61

eglobalis

OCTOBER 1, 2017

Founded in 2011, the CXPA is the premier global non-profit international organization dedicated to the advancement and cultivation of the Customer Experience profession. Help to develop your unique Customer Experience, and creating innovative ideas, using design thinking and services design and other customer strategy design technics.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Customer Experience Management 49

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. What new CX technologies and innovations excite you?

Fashion 50

Fashion Retail Data Ecommerce 50

ijgolding

OCTOBER 2, 2017

It was only the drive and enthusiasm of Jeanne Bliss and Bruce Temkin, that led to Customer Experience (CX) finally being established as a profession in 2011. Without the growing numbers of qualified CX specialists around the world, we would not be seeing the innovation and inspiration behind customer centricity that we are.

Customer Experience 158

Customer Experience Customer Experience Professionals Customers Customer Centricity 158

Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. They are the innovators. Their leadership team is made up of people who are working together and leaving egos at the door. They will carry those emotions with them as they tell their spouses about how YOUR BUSINESS ruined their days.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Natalie Petouhof

MAY 25, 2016

Co-founder and CEO Ben Stagg questioned the effectiveness of tornado warning systems after his father was in Joplin, Missouri in 2011, when tornadoes hit the area and killed nearly 160 people. It was created in 2012 after a brush with tragedy. The disaster gave him the idea of using technology to increase human safety.

Innovation 45

Innovation Connections Analysis Leadership 45

Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. It’s clear that becoming data-driven takes more than amassing data and buying a few tools.

Data 64

Data Analysis Analytics Report 64

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 136

Innovation Healthcare Brands Consumers 136

Avaya

NOVEMBER 2, 2016

Over the last eight months, Avaya has launched several powerful, innovative solutions—including Avaya Breeze™ Platform , Avaya Oceana™ Solution , and Avaya Equinox™ Experience —that can help businesses understand, predict and respond to their ever-evolving customer needs. This extra attention has garnered amazing results.

Net Promoter Score 40

Net Promoter Score Effort Score Customer Satisfaction NPS 40

Natalie Petouhof

SEPTEMBER 1, 2016

Though there are nearly dozens of ways that social adds to the value of not only Customer Service, Marketing, Product Innovation, Supply Chain, ERP as well as Internal Operations – like acquiring recruiting and retaining top talent. In the report, we go over many different examples of how companies have calculated ROI.

ROI 45

ROI Social Media Airlines Customer Service 45

Avaya

DECEMBER 1, 2016

Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. In 2011, our Net Promoter Score was hovering in the 20s, placing us … well, on par with most of our competitors, which is to say not very good. It certainly wasn’t happening at Avaya.

Net Promoter Score 40

Net Promoter Score Technology Software Industry 40

Smith+co CX

JANUARY 30, 2018

And no wonder; it is because leadership teams are becoming increasingly obsessed with quick wins and superficial solutions rather than the honest work of deciding where to invest in order to create real value for customers. Over the last two decades, we have strived to ensure that our approach is centred on these three things. 2018 and You.

Culture 28

Culture Leadership Airlines Brands 28

Customer Interactions

AUGUST 7, 2014

He was the PCC’s organizer and lead person in the 2010, 2011 and 2012 fundraisers to fight against prostate cancer. His efforts in 2011 helped raise over $4000 for prostate cancer research. Her innovative thinking completely revitalized the organization.

Telecommunications 31

Telecommunications Effort Score Communication System 31

C Space

JULY 27, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. 7, 2011, also on ESPN. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. EDT with 4.48

Brands 52

Brands Transportation Fashion Sports 52

Avaya

OCTOBER 31, 2016

In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. This is why we’re now seeing more forward-thinking companies innovating the role of CMO to work alongside the CIO and other collaborative players. Now that we’re just shy of 2017 (how time flies!)

Technology 40

Technology Marketing Social Media Entertainment 40

Currency Alliance

APRIL 23, 2019

The Pick n Pay Smart Shopper loyalty scheme was launched by Steve in 2011 and quickly became the leading loyalty program in the country – in large part because of constant innovation and relevant partnerships with complementary brands. How did the program evolve under your leadership?

Loyalty 40

Loyalty Marketing Loyalty Programs Brands 40

ChurnZero

SEPTEMBER 16, 2019

The Timmys finalists in this category are chosen for their innovation, forward-thinking leadership and work environment. These companies are not only attractive to talented professionals nationwide, but ones that strive for everyday innovation,” says Mandy Walker, Director of Marketing at Tech in Motion.

Entertainment 8

Entertainment Innovation Culture Touchpoint 8

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

OCTOBER 8, 2019

Qualtrics helps meet my “why” because we constantly try to push the envelope to be better and more innovative, constantly stretching outside of our comfort zone to do more. At work, I have loved discussion groups we do through our Women Leadership Development committee.

Sales 20

Sales Culture Fashion Consulting 20

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Transforming the design landscape since 2011, Sketch continuously upgrades itself for the newest technical environments. Salesforce.

Company 19

Company Software Analytics Sales 19

Customer Bliss

MAY 24, 2016

The work that Alison and the leadership team at Columbus (OH) Metropolitan Library has in fact been heralded around the world in their innovative approaches in this industry many might think is moving toward retirement. A lack of clarity in an organization is a leadership problem, not a managerial-level problem.

Leadership 135

Leadership Engagement Marketing Connections 135

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed. There are handfuls of customer success platforms out there.

Customer Insights 52

Customer Insights Strategy Innovation Customer Success 52

Currency Alliance

MARCH 30, 2022

The ability to innovate with scant resources – and constantly leaning on others for help. The ability to bring together complementary fields of experience to create profitable solutions based on innovative business models and modern technology. Innovating with scant resources. Smart Shopper started simple….

Loyalty 52

Loyalty Loyalty Programs Resources Airlines 52

AWS Machine Learning

OCTOBER 10, 2023

client('stepfunctions') out_str = json.dumps(output) step_client.send_task_success(taskToken=token, output=out_str) This architecture has two innovative designs. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. He received his Ph.D. in cryptography from U.C.

Healthcare 95

Healthcare Training Hospitality Telecommunications 95

Magellan Solutions

JULY 17, 2021

In 2005 its leadership team made a strategic decision to integrate the company’s multiple business units into a single unit. In 2011, Microsoft purchased Skype for US$8.5 Outsourcing boosted its innovation productivity by 60%. Today, about half of P&G’s innovation comes from external collaboration. .

Call Center 52

Call Center B2B Sales B2C 52

Strativity

AUGUST 12, 2015

5000 is the story of great leadership. 5000 is ranked according to percentage revenue growth when comparing 2011 to 2014. To qualify, companies must have been founded and generating revenue by March 31, 2011. The minimum revenue required for 2011 is $100,000; the minimum for 2014 is $2 million. More about Inc.

Groups 40

Groups Conference Measurement Leadership 40

Experience Matters

APRIL 7, 2015

Confirmit’s commitment to fostering innovation is nothing new. For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). We just launched a leadership academy and it’s for everyone – not just a select few.”. Want to discover more about XM and Peloton? Brad is speaking at X4 2020 – register now. Beth will be speaking at X4 2020.

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22

Amity

AUGUST 5, 2016

I joined Achievers as a CSM in January 2011 and managed a portfolio of accounts across all industries (one of the nicest things about our solution is that it’s industry-agnostic -- all employees from all industries want to feel appreciated). So I always wondered, “ What happened with that customer? Did they hit their goals?

Customer Success 48

Customer Success Culture Customers Meeting 48

Qualtrics

JANUARY 23, 2020

Since launching the process in 2011, the company has saved more than 3 billion liters of water. Innovation. CSR efforts can lead companies to new innovations. For example, GE’s Ecomagination program, which is dedicated to finding innovative answers to environmental problems, led to new LED lights that reduce energy usage.

How To 26

How To Policies Employee Engagement Study 26