Recap – MaritzCX Hackathon May 2016

MaritzCX

“For Fortune 500s, it’s more than just a sleepover, it’s a change initiative,” – Sabeen Ali, AngelHack Last Thursday and Friday, Utah employees of MaritzCX held their first hackathon of 2016. MaritzCX and its software predecessor Allegiance have held hackathons at least once a year for the last few years. Starting this year, MaritzCX is planning. View Article

Uncovering Cloud Options for Your Organization

NICE inContact

Since 2006, cloud computing has expanded and advanced in incredible ways. While cloud computing is a staple in numerous organizations, less than half of contact centers have any form of investment in cloud technology.

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Best. Day. Ever.

MaritzCX

I thought of my unique interview experience when I first came to Maritz in 2006. When our Marketing department challenged us to come up with our Best Day Ever at Maritz stories, I thought back over the last seven years and had several different occasions come to mind.

Best. Day. Ever.

MaritzCX

I thought of my unique interview experience when I first came to Maritz in 2006. When our Marketing department challenged us to come up with our Best Day Ever at Maritz stories, I thought back over the last seven years and had several different occasions come to mind. I can’t share all the details, but. View Article

Best. Day. Ever.

MaritzCX

I thought of my unique interview experience when I first came to Maritz in 2006. When our Marketing department challenged us to come up with our Best Day Ever at Maritz stories, I thought back over the last seven years and had several different occasions come to mind. I can’t share all the details, but. View Article

3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” While the folks at Bain & Company had surely implemented and vetted the NPS methodology with clients in the years leading up to the book’s launch, 2006 marks the time at which this framework became broadly accessible to organizations around the globe.

What? Another Blog?

MaritzCX

Maritz Research launched its first blog, CoreCustomerMetric back in 2006. Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

What? Another Blog?

MaritzCX

Maritz Research launched its first blog, CoreCustomerMetric back in 2006. Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

What? Another Blog?

MaritzCX

Maritz Research launched its first blog, CoreCustomerMetric back in 2006. Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

58 Incredible and Interesting Twitter Stats and Statistics

Brandwatch CX

Twitter was created in March 2006 by Jack Dorsey, Evan Williams, Biz Stone, and Noah Glass and launched in July 2006. Jack Dorsey sent the first ever Tweet on 21 Mar 2006. Jack (@jack) 21 March 2006. Ever since the first Tweet was sent, Twitter has been clocking up some impressive numbers. There is a library’s worth of Twitter stats, facts and figures out there on the internet, so we’ve collected the very best for your reading pleasure.

You want talent, but can you manage it?

CX University

USPTO rolled out its pilot Telework Program in 1997, and the program was boosted in 2006 as a component of the Patent Hoteling Program (PHP) to help solve strategic concerns regarding office space requirements, responsiveness to changing technology and workloads.

SurveyGizmo Launches Enterprise Service Model

SurveyGizmo

Founded in 2006, SurveyGizmo has been putting feedback into the hands of the people who can take action through the systems they use every day for almost 15 years. European Support Center, Expanded Phone Support, and Free Learning Deliver Better Customer Experience for Large Enterprises.

4 Ways Twitter Has Impacted Business

Think Customers

Since CEO and Founder Jack Dorsey sent the first Tweet on March 21, 2006 announcing that he's setting up his 'Twittr,' more than 1.3 Last Monday, Twitter celebrated its 10th birthday. billion of us joined the platform to express ourselves in 140 characters or less. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Black Friday Shopping Brings Out The Worst In Us

Steve DiGioia

Black Friday is the only shopping holiday with its very own death count: 10 deaths, 105 injuries since 2006 with an honorable mention to the Texas pair who “beat, strangled and set on fire an assistant store manager to steal thousands of dollars of Black Friday sales” and the California father charged with the vehicular manslaughter of his two daughters, when, after only three hours of sleep in 24 hours, he crammed his four children into the back car seat designed for only three.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” While the folks at Bain & Company had surely implemented and vetted the NPS methodology with clients in the years leading up to the book’s launch, 2006 marks the time at which this framework became broadly accessible to organizations around the globe.

And the Customers Tweeted Happily Ever After

Storyminers

Here is a revenue comparison, from 2006, across four major brands, expressed in dollars ($) per square foot: Kroger* Neiman Marcus Best Buy Tiffany & Co. Apple. ~$475 What makes a story stick around?

Score 100 for CX in The 90% Economy webinar

inQuba

He is an Endeavor Entrepreneur, the leading high-impact entrepreneurship movement around the world, and was named the Most Promising Entrepreneur of Entrepreneur Organization (EO) in 2006.

Top women CXOs

CloudCherry

Jeanne is the author of the famous book, “Chief Customer Officer” (Jossey-Bass, 2006). It is International Women’s Day, a day to honor and celebrate the achievements of women who inspire us in their own unique ways. It’s a day to remember why ‘Women’ all around us are so amazing. So, let’s begin by saying this out loud-. “If If you want anything said, ask a man. If you want something done, ask a woman.” – Margaret Thatcher said it and we can’t agree any less!

Do your employees love your CX and CI programs?

Daniel Group

The company began its first CX improvement efforts in 2006, and these have been ongoing. WELCOME TO SUCCESS STRATEGIES. Time to integrate your CX, CI, and Employee Engagement Programs.

46 Fascinating and Incredible YouTube Statistics

Brandwatch CX

On October 9, 2006, it was announced that YouTube would be purchased by Google for US$1.65 When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later. It seems the internet never gets bored of watching videos, so now there is an entire library’s worth of YouTube stats.

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SurveyGizmo Launches Activated NPS Solution

SurveyGizmo

Founded in 2006, SurveyGizmo puts feedback into the hands of the people who can take action through the systems they use every day. Companies can now respond immediately and individually to customer feedback. January 29, 2020 07:00 AM Eastern Standard Time. BOULDER, Colo.–

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Brand Portfolio Secrets to Success (The 5 Things You Need to Know)

C3Centricity

Although Schwartz’s original book was published in 2006, he recently commented on the current choices facing consumers in “The Paradox of Expanded Choices.” How do you know when you have too many variants in your brand portfolio?

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Personalizing Customer Experience – An Interview with Jeanne Bliss

SurveySparrow

You wrote your book “Chief Customer Officer : Getting Past Lip Service to Passionate Action” back in 2006. Tell us about what major changes you’ve seen in the CX space from 2006 to now?

From Search To Performance: Meet The Modern Digital Ad Agencies

Forrester's Customer Insights

We first evaluated search marketing agencies in 2006, led by my colleague Shar VanBoskirk. Since then, we’ve done six Waves from 2006 to 2017. I’m excited to share that “The Forrester Wave™: Performance Marketing Agencies, Q3 2019” is live. This is the newest iteration of one of Forrester’s longest-running Wave evaluations: search marketing agencies. In […]. advertising agencies age of the customer B2C marketing digital agencies search marketing

7 things you should know about Customer Intelligence Summit keynote speaker Jeanne Bliss

Vision Critical

In fact, her first book, Chief Customer Officer: Getting Past Lip Service to Passionate Action , published in 2006, explored this new C-suite position. If you work in customer experience (CX), you probably already know Jeanne Bliss. A thought leader in CX even before this practice became mainstream , Bliss is an author and a rexpected expert on customer-centric leadership.

ParkWhiz Lines Up Talkdesk to Drive Improved Customer Experience

Talkdesk

ParkWhiz , headquartered in Chicago, was founded in 2006 with the mission to free drivers from the hassles of everyday travel by making it faster and easier for users to find, reserve and pay for parking at thousands of locations. One of my favorite cities to go to is Santa Cruz, California. We were blessed to live in the Santa Cruz Mountains for a few years and fell in love with this city.

What is the best way to prevent customer failures?

Arie Goldshlager

I still find this 2006 Sloan Management Review article on How to Prevent Your Customers From Failing very timely. Please note particularly: “ Research indicates that about one-third of all service problems are caused by the customer. As companies increasingly shift work to customers and incorporate more self-service technologies, customers will take on even greater responsibility for service quality. As a result, their failures will become more critical.”

5 Ways to Improve B2B Customer Engagement Through Omnichannel Tactics

Customer Bliss

The company was sold in 2006 to Avid Technology (Nasdaq: AVID). Guest Post by Robert C. Johnson: Robert is co-founder and CEO of TeamSupport.com , a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution.

Cloud, Cloud, What Cloud Option do You Choose?

NICE inContact

The term cloud computing dates back to 2006. Fast forward and there has been a phenomenal growth and evolution in this space. Every business understands the cloud imperative and their enterprise stack has very many flavors of cloud. Contact centers have traditionally been slow in cloud adoption, currently about 49% of contact centers have some form of cloud infrastructure. But, we do see the inflection point soon, where cloud will be overtaking premise.

Why you don’t get credit for great customer service – and how to make sure you do

NewVoiceMedia

A leisurely company standard like “we strive to answer all emails within 48 hours,” which may have been fine in 2006, shows a misunderstanding of what satisfactory customer service calls for in 2016. “Customer service—now that’s a dying art.” I hear this sentiment often, and my response is, “Uh … I’m not so sure you’re right about that.” I’m just not convinced that customer service is in particularly bad shape compared to how it was in the gauzy, dimly-remembered past.

Revisiting Convenience – Lessons from H20

Michelli Experience

Carbonated soft-drink per-capita consumption exceeded 50 gallons as recently as 2006. I’ll admit it I am fascinated by water. Not just any water…A very special water – the kind you find in a bottle. In fact, I think many great business lessons can be found in the world of bottled water. My water fascination dates back to at least 2011 when I wrote the following…. bottled water is truly a phenomenon of our time.

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Make a Mouse: The Power of a Culture of Customer Experience Excellence

Michelli Experience

Lest you think, I see Starbucks in flawless ways I should note a similar missed example, which I chronicled in my first book about the company ( The Starbucks Experience ) written in 2006. I’ve often said anyone can create a mouse. All you have to do is put a copious quantity of food and cloth scraps on your floor and, over time, a mouse will appear. The same can be said for great service cultures.

Improving Customer Experience Management in a State Government Agency

Customer Bliss

How do you transform a bureaucracy that was generations in the making? In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce.

Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. Hall was extremely passionate about customer experience. His goal: “Treat our fans, employees, and players better than any team in sports.”

The Quick Fix for Better CX

Customer Interactions

In a 2006 Bain study, 80% of companies surveyed claimed they offered a “great” customer experience. Some contact centers claim to prioritize customer satisfaction, but all they’re accountable for are operational metrics. The result of lip service? That only sounded impressive until Bain went on to survey the customers of those companies. Only 8% of those customers claimed to have received “great” service.

How to Connect Your Employees to Your Customers and Company Mission

Customer Bliss

When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed. In today’s episode, I chat with CCO Lisa Henken Ramirez, about implementing customer experience Netspend , a young, a finance-related company. Netspend is a leading provider of prepaid Visa ® and Mastercard ® cards for personal & commercial use.

The Power the Ultimate Question

Horizon CX

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0.

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