AWS Machine Learning

SEPTEMBER 20, 2023

Another example is independent software vendors (ISVs) that make their products and services available in different cloud platforms to benefit their end customers. We show how you can build and train an ML model in AWS and deploy the model in another platform. We train the model in SageMaker using a pre-built Docker image for PyTorch.

Training 98

Training e-support Resources Groups 98

InMoment XI

APRIL 5, 2024

An example of this would be the question “Don’t you agree that product X is better than product Y?” This undermines the integrity of the research findings and can have serious implications for decision-making based on the survey results. What Are the Different Types of Response Biases? Is Response Bias a Sampling Error?

Feedback 260

Feedback How To Survey Exercises 260

Comm100

NOVEMBER 10, 2021

If you’ve thought about integrating chatbots but are not sure where to start, read on. Other channels that you should consider are: Mobile app support Social media platforms SMS. This allows you to gain the benefits of each platform while also simplifying the chatbot deployment process.

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Optimove

FEBRUARY 7, 2023

One of the most effective ways to gain customer loyalty is through Customer-Led Marketing and (of course) a Digital Experience Platform. Now Known as Opit-X, its capabilities are fully integrated into the Optimove Platform. It also allows for consistent messaging across all marketing channels and platforms.  

Marketing 52

Marketing Competitive Advantage Loyalty User Experience 52

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. Omnichannel customer service software connects every digital channel into one platform and unified inbox. What is omnichannel customer service? Comm100 Omnichannel.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212

InMoment XI

DECEMBER 7, 2023

As your company looks to measure customer experience KPIs and metrics, it’s important to integrate data from all the touchpoints and channels that matter to your business so that metrics are not analyzed independently of the broader experience. Keep in mind that this is a cycle that your organization has to do consistently and regularly.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

Comm100

MARCH 9, 2022

85% of Gen X (the majority demographic of credit union members) agreed that they “expect to interact with someone immediately when I contact a company”. Personalize support with an omnichannel engagement platform. With every digital channel connected through a unified omnichannel platform, new scenarios for support are possible.

Strategy 177

Strategy Omni-Channel e-support Financial 177

CSM Magazine

DECEMBER 15, 2022

a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces the launch of Majorel X, as a platform for CX transformation services. Majorel X addresses increasing client demand for an integrated approach to CX transformation.

Consulting 52

Consulting Leadership Culture Touchpoint 52

Comm100

NOVEMBER 8, 2018

By taking full advantage of live chat’s routing capabilities , integrations , and comprehensive reporting , businesses can increase efficiencies while decreasing support costs. Ticketing is a platform that receives a service request from a user, typically via an online form or email, although it can also integrate with chat.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

BirdEye

MARCH 11, 2024

We also share: 42 platform-specific business hashtags you must use to grow exponentially How to create a memorable hashtag strategy Tips to implement to make your hashtags go viral, and many more! 40+ platform-specific business hashtags How to find the best hashtags for your business? What’s the ‘3×3’ hashtag strategy?

Social Media 72

Social Media Trends Analytics Connections 72

SurveySensum

MARCH 6, 2024

If you’re a math whiz and want to do a quick calculation with preliminary numbers, check out this handy formula: Sales Conversion Rate = (# of Purchases / # of Visitors) x 100 Using this formula helps provide an accurate percentage of the sales made. Therefore, it’s imperative to have a system in place to keep an eye on conversions.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

2020 Research

OCTOBER 18, 2023

Testing and learning are integral to making sure we, as an industry, can alleviate these concerns. But it’s also important to look outside our industry as well – there have been great advancements outside our industry that are backing their way in, so explore more generic AI groups on LinkedIn or X (Twitter).

Marketing 108

Marketing Healthcare Analysis Case Study 108

ChurnZero

MARCH 10, 2023

Consider follow-up prompt language like “Let’s think step by step for X paragraph” or “Write this in the style of [famous person] or [industry profession].” Example 1: Email content generation Email is an integral communication tool that just so happens to be extremely distracting. Remove/add references to [this].

Examples 98

Examples Tips Customer Success Analysis 98

AWS Machine Learning

NOVEMBER 26, 2023

We are integrating generative AI with Amazon Personalize in order to deliver hyper-personalized experiences to our users. Streaming platforms use micro-genres to enhance user experience by allowing viewers or listeners to discover content that aligns with their specific tastes and interests.

Customer Experience 101

Customer Experience Sports Travel User Experience 101

BirdEye

JULY 10, 2023

Supreme x Louis Vuitton This highly-hyped collaboration between streetwear brand Supreme and luxury fashion brand Louis Vuitton produced a unique collection of clothing, accessories, and luggage. This will help you determine whether the collaboration is successful based on your objectives and goals.

Brands 52

Brands Fashion Social Media Retail 52

Kustomer

AUGUST 19, 2021

To power this hybrid support model Ada and Kustomer have joined forces to build an integration that empowers businesses to deliver contextualized, fast customer service, at scale. No-Code Platform for Speedy Deployment. Want to learn more about the Ada x Kustomer integration? How It Works. Get started with Kustomer.

Customer Service 98

Customer Service Chatbots Touchpoint Customer Journeys 98

COPC

OCTOBER 16, 2023

Millennials and Generation Z, on the other hand, have grown up in a highly digitized world, valuing collaboration, innovation, and the integration of technology into their work lives. While it would be accurate to say that Generation X values flexibility the most, all generations value it as significantly important.

Leadership 94

Leadership Transportation Culture Contact Center 94

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? How Can Enterprise Video Platforms Transform Communication?

Video 52

Video Communication Training Social Media 52

Comm100

MARCH 2, 2022

While the average credit union member is a Gen X (born 1965-1980) who is accustomed to traditional channels, they are now becoming more digitally confident and capable. In Gen X, the generation that most comprises credit union members, 65% said that they ‘expect to spend more time online after the pandemic than I did before’.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Software 87

Software Customer Success NPS Net Promoter Score 87

Kayako

OCTOBER 25, 2016

There are two superpowers that are essential for modern customer service: X-Ray Vision, and Telekenesis. X-Ray Vision: the ability to see through customer conversations to truly understand them. But traditional integrations using APIs can be more trouble than they’re worth. But have no fear: Kayako’s Zapier integration is here!

Customer Service 120

Customer Service System Connections Customers 120

Optimove

MARCH 14, 2023

Welcome to this three-part mini-series, where we discuss the importance of enhancing your in-platform player experience. In Optimizing the In-platform Player Experience – Part I – we discussed why you should personalize the player experience and how it can help take your app and site to the next level. So, let’s get started.

e-support 52

e-support Social Media Interaction Industry 52

AWS Machine Learning

MARCH 29, 2024

With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.

Contact Center 91

Contact Center Chatbots Self Service Touchpoint 91

ChurnZero

MARCH 10, 2023

Consider follow-up prompt language like “Let’s think step by step for X paragraph” or “Write this in the style of [famous person] or [industry profession].” Example 1: Email content generation Email is an integral communication tool that just so happens to be extremely distracting. Remove/add references to [this].

Examples 75

Examples Tips Customer Success Analysis 75

BirdEye

APRIL 26, 2024

But, maintaining an active presence by posting consistently across all platforms while managing multiple accounts can be daunting. You can also quickly create multiple versions of the same content for different audiences, store locations, and platforms. Trello also integrates with Google Drive, Slack, and similar tools for efficiency.

Tools 59

Tools Social Media Multi-Channel Video 59

Optimove

MARCH 2, 2023

The Challenges of Web Personalization Commoditization of offerings in sports betting and gaming When many similar products or services are offered, it becomes hard for players to distinguish between the various platforms. In sports betting, operators don’t own the sporting events on their platform. They allow players to bet on them.

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

BirdEye

SEPTEMBER 25, 2023

Be sure you don’t get left behind by considering real estate AI platforms for the following uses: 1. Birdeye’s Review platform is powered by BirdAI, which lets you auto-generate responses to each customer review and use rules and templates when responding to reviews. Those aren’t the only benefits of AI in reputation management.

Marketing 111

Marketing Social Media Advertising e-support 111

CSM Magazine

JULY 22, 2022

By utilizing the feedback and insights provided in the Reputation platform, we are able to proactively monitor feedback from our beloved customers and respond to each and every review. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D.

Report 111

Report Management Feedback Consulting 111

BirdEye

OCTOBER 30, 2023

Choose the right platform 3. Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses. The only way to really leverage these platforms is with targeted ad campaigns and an effective local social media marketing strategy. Run targeted ads 5.

Social Media 59

Social Media Marketing Advertising Video 59

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Windows 10 or OS X operating systems are standard for most agents and provide all necessary options by default.

Tips 86

Tips Guidelines Contact Center Software Contact Center 86

BirdEye

NOVEMBER 20, 2023

A social media aggregator is a tool that helps you collect, curate, organize, and manage content from different social media platforms. To reach customers across platforms, it’s common to have multiple accounts on leading sites like Facebook, Instagram, X (formerly Twitter), TikTok, and more.

Social Media 64

Social Media Multi-Channel Tools Video 64

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. Facebook Shops allow customers to peruse your offerings without leaving the platform.

Social Media 59

Social Media e-support Advertising Comparison 59

Retently

FEBRUARY 20, 2023

Analyzing the same example, we would get: ​​RFM score = (Recency score x 0.6) + (Frequency score x 0.3) + (Monetary score x 0.1) RFM score = (8 x 0.6) + (5 x 0.3) + (5 x 0.1) Then, you would multiply each score by its corresponding weight, add up the results, and get a final weighted RFM score.

Ecommerce 156

Ecommerce NPS Effort Score Analysis 156

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Windows 10 or OS X operating systems are standard for most agents and provide all necessary options by default.

Tips 72

Tips Guidelines Contact Center Software Contact Center 72

BirdEye

DECEMBER 8, 2023

Use reputation management platforms like Birdeye to tailor your strategies based on actionable insights to manage your brand image effectively. Develop a strong content strategy Whether it’s social media, blogs, or emails, keep your messages consistent across all platforms. Reputation X 7. NetReputation.com 4. Go Fish Digital 8.

Strategy 116

Strategy Management Social Media Brands 116

NobelBiz

NOVEMBER 13, 2023

NobelBiz Omni+, our Cloud Contact Center Solution, stands out by consolidating all communication channels into a seamless platform, ensuring an excellent customer experience. CLV = 50 $x 12 months x 3 years = 1800$. The customer in average his subscription 3 years. This is the life of the customer.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111