Kustomer

NOVEMBER 1, 2021

Podcasts seem to be everywhere. According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. If you haven’t yet braved the podcast world, likely at the very least you’ve come across the podcast app on your smart device. The Power of the Podcast. Have you noticed?

Customer Service 98

Customer Service Entertainment Trends Social Media 98

ShepHyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. As I always promise, if you reach out to me on any social channel and ask a question, I’ll answer it there or in my newsletter , in my videos , in my podcast , or on my TV show, Be Amazing or Go Home. It’s just our perception.

Customer Service 140

Customer Service Customer Centricity Customer Service Training Survey 140

BirdEye

APRIL 26, 2024

It can gather information and identify trends, content ideas, SEO-related keywords, and topic clusters for your blog posts. A good way to start your content research with the Gemini AI is to state your marketing objectives and ask questions about the topic. BirdAI will instantly generate multiple options for you to choose from.

Tools 59

Tools Social Media Multi-Channel Video 59

Beyond Philosophy

AUGUST 19, 2021

My podcast partner, Professor Ryan Hamilton of Emory University, and I were honored to celebrate our 200th podcast , The Intuitive Customer. This episode encompasses what we’re trying to do on the podcast: discussing theory but then seeing the idea translate into reality.

Resources 103

Resources Customer Experience Customers Technology 103

Kristina Evey

JUNE 12, 2018

Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, and Leadership Teams of any organization will directly benefit from the tips and strategies shared in this Podcast. It doesn’t matter where you are in your CEX journey, this podcast will help you.

Customer Experience 120

Customer Experience Knowledge Base Leadership Tips 120

Experience Investigators by 360Connext

FEBRUARY 3, 2020

I’ll focus on Customer Experience educational resources here, since that’s the topic nearest and dearest to my heart. CX Podcasts. What’s not to love about Podcasts? Looking for some good CX Podcasts? The Modern Customer Podcast. Visit The Modern Customer Podcast. Visit Experience This!

Training 197

Training Course How To Healthcare 197

CloudCherry

SEPTEMBER 11, 2019

In this week’s ‘Sweets of CX’ Podcast , it’s all about the Employee Experience and the direct correlation it has with Customer Experience. And, who better to enlighten us on the topic than Annette Franz – Author, Speaker, Founder/CEO of CX Journey Inc., It’s sweet and simple, but not always applied. and this week’s honored guest.

Customer Experience Professionals 199

Customer Experience Professionals Employee Experience Leadership Course 199

Customer Bliss

SEPTEMBER 28, 2017

As I’ve been doing more episodes of my customer experience podcast , I’m increasingly hearing more stories about omni-channel collaboration and experiences. There is a large topic that I feel we don’t address enough in CX circles, though, and I wanted to dedicate a quick blog to it. What’s the topic?

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Omni-Channel Competitive Advantage Retail Conference 250

Totango

NOVEMBER 27, 2023

Check out four highlights from the conversation, and listen to the podcast for more tips on how you can leverage digital CS to drive value to your customers and scale your business. Health scoring: Don’t set it and forget it Customer health scoring is the foundation of a good digital CS program.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 89

Sales NPS Customer Journeys Customer Success 89

CloudCherry

SEPTEMBER 1, 2019

It’s all about the delicious strategy of Keeping It Simple, Stupid…A philosophy highly recommended by Matt Dixon -Chief Product & Research Leader at Tethr , Best-Selling Author, one of the world’s leading CX Experts, and this week’s guest on ‘ The Sweets of CX’ Podcast. Customer service should be simple right?

Conference 244

Conference Study Sales Leadership 244

NobelBiz

FEBRUARY 9, 2021

Steve Bederman joins the Engati CX Podcast to talk about AI-powered contact centers: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more relevant topics.

Contact Center 98

Contact Center Self Service Metrics Data 98

Experience Investigators by 360Connext

DECEMBER 5, 2014

These are the types of questions Adam Toporek and I will be covering in our new business podcast: Crack The Customer Code! That’s right, we’re launching a podcast! Join us weekly as we cover fun topics like why the Apple Store lady video went viral, how Sephora is THE BOMB and more. How do they balance the two?

Social Media 244

Social Media Consulting Leadership Employee Engagement 244

Customer Bliss

MARCH 22, 2021

Read more about this topic here. Our community of experience professionals have been so giving and supportive during this time, and it’s been my honor to have so many incredible guests on my LinkedIn Live show , Daily Dose of Optimism, as well as on my podcast. And visit my podcast page for all of the episodes.

Leadership 156

Leadership Customer Experience Company Customers 156

Beyond Philosophy

MAY 11, 2023

I became aware of this deficit after receiving an email from Vijay, one of my podcast listeners, asking me what we had on it. So, perhaps we didn’t blow off this topic of customer engagement so much as call it by different names. Instead, marketers want that engagement to continue, to extend the dialog.

Customer Engagement 157

Customer Engagement Engagement Social Media Measurement 157

Beyond Philosophy

JULY 14, 2022

Many of you know I also have a podcast called “ The Intuitive Customer. ” We had a 5-star review titled “Delightfully Humorous and Informative” that I thought I would share: “The dynamic between the two hosts absolutely makes the podcast. Try my podcast, The Intuitive Customer instead. There you have it.

How To 165

How To Examples Comparison Course 165

ShepHyken

SEPTEMBER 26, 2023

If you go to www.CustomerServiceArticles.com , you will find many articles covering that topic. I’ll answer your question on social media, in my weekly customer service newsletter , on my Amazing Business Radio podcast , or on my Be Amazing or Go Home TV show. And be sure to use the hashtag #AskShep.

Customer Service 134

Customer Service Social Media Customer Service Training Training 134

BirdEye

MARCH 25, 2021

Today Birdeye is officially launching its new podcast, The Modern Experience Marketer , designed with the multi-location marketer in mind. The focus of the Birdeye podcast is not Birdeye, but rather on actual tips, tricks and tools you can use to help convert customer experiences into revenues.

Marketing 97

Marketing Tips Course Customer Experience Management 97

Beyond Philosophy

FEBRUARY 2, 2024

In this episode, we explore the topic of language choices and how you can employ them in your experience also. 25:19 We share how you can also submit a video to the podcast with our None of Us Are as Clever as All of Us feature. Similarly, how you phrase prices or present choices can influence customers’ decisions.

Video 88

Video Consulting Training Interaction 88

Experience Investigators by 360Connext

DECEMBER 31, 2014

Crack the Customer Code , our new podcast on all things customer, is a quick (20 minutes!) Our podcast so far has included rants (mostly by me) and raves (mostly by Adam) as well as exploration of what’s next (not Google Glass). way to brush up on what you know and get inspired! Sign up and leave your competitors in the dust!

Entertainment 247

Entertainment Leadership Social Media B2B 247

CX Journey

JUNE 13, 2018

That was one of many questions I was asked during my recent interview with Dan Michaeli, co-founder and CEO of SaleMove and host of the podcast, The CX Show. We cover a range of topics, and it was the first time I was interviewed about the five-phase approach I take with clients when developing a customer experience strategy and roadmap.

Strategy 144

Strategy Roadmap Employee Experience Technology 144

Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been ghosted. This review sums it up: “The dynamic between the two hosts absolutely makes this podcast. However, ghosting happens in other arenas, too.

How To 60

How To Fashion Communication eBook 60

NetBase

JULY 30, 2020

Podcasting has seen steamrolling growth over the last few years. It has definitely captured brands’ attention, as we see many adjusting their marketing strategies and finding new purchasers on podcasts. Here we’ll take a peek into the podcasting space to see what is making it so enticing for brands. Podcasting Pushes Forward.

Brands 97

Brands Advertising Trends Consumers 97

Middlesex Consulting

OCTOBER 14, 2021

Introduction I recently participated in an ExitReadiness Podcast organized by Pat Ennis. Our topic was “When You Start Making A Big Decision, First Talk with The People Involved.” The high-level summary is when you have to make a major decision, talk with the people who will be impacted by the decision.

Consulting 78

Consulting Customers Strategy 78

Playvox

JULY 25, 2022

Today we’re announcing a new way to learn about customer service for people who love to listen: the Masters of Support podcast. This new podcast showcases expert voices from around the CX industry sharing lessons learned, valuable truths, and extraordinary stories about becoming masters of support. What’s the new podcast all about?

Customer Service 52

Customer Service Contact Center Industry Customers 52

Kristina Evey

APRIL 5, 2018

Example – I was listening to The Minimalists Podcast #126 the other day and the main topic was Quality. They incorporated the quality of the company and experience under that topic heading. He didn’t buy the cheapest and didn’t buy the most expensive, but he stated he “didn’t go cheap.”

Customer Experience 179

Customer Experience Customers Sales Consumers 179

Beyond Philosophy

FEBRUARY 22, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Ethics can be a tough thing to think about. However, we did just that on a recent podcast. It’s abstract, making it difficult to learn or discuss.

Culture 78

Culture Fashion eBook Examples 78

West Monroe

MARCH 27, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. You recently said that one of the biggest topics you are advising enterprises on right now is how to manage and involve your organization, business, and teams through rapid change. Podcast home

Social Media 94

Social Media Culture Competitive Advantage Technology 94

Natalie Petouhof

OCTOBER 31, 2022

Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. 4 Key Ways to Stabilize Your Business.

Social Media 52

Social Media Leadership Sales Communication 52

Customer Bliss

MARCH 9, 2017

If you’ve been listening to my podcast — I can’t believe we’ve done 41 episodes — one of the topics that comes up a lot is talent strategy. ” Most CCOs will mention talent strategy when they talk to me, either on my podcast or in client work. ” Those are just four quick areas.

Strategy 178

Strategy Customer Experience Sports Chatbots 178

Beyond Philosophy

MAY 7, 2021

I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve their Customer Experience using the behavioral sciences in their business. We did a podcast about the effects of smell on customer behavior and emotions recently. knowyourcustomers.)

Customer Experience 177

Customer Experience How To Wait Times Tips 177

Experience Investigators by 360Connext

MARCH 29, 2017

When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. And recently, we’ve been showcased on C-Suite Radio , and listed as the #4 business podcast on Overcast. We never imagined podcasting would be so rewarding!

Healthcare 110

Healthcare Consulting Course Customers 110

DemandJump

JANUARY 10, 2023

Writing blogs and producing videos or podcasts seems almost unavoidable for businesses on the internet. Businesses are frequently interacting with their audience on social media or YouTube comments and posting blogs about all sorts of topics. Should you be doing the same?

Social Media 52

Social Media Video Interaction 52

Customer Bliss

DECEMBER 15, 2017

If you listen to some of my past podcast episodes , you’ll learn that a majority of these CX leaders developed a strategy and customer journey that didn’t previously exist. There’s an increased focus on customer experience these days, and many companies are just beginning to implement a customer experience process.

Customer Experience 286

Customer Experience Culture Report System 286

NICE inContact

OCTOBER 23, 2019

CXone Interaction Analytics Pro helps you evaluate all interactions based on topic and outcome. With the right interaction analytics solution, you can categorize 100% of your contacts based on discussion topics and expressed sentiments to uncover where issues are occurring. Improve retention rates through emotion detection.

Contact Center 121

Contact Center Analytics Call Center NPS 121

Totango

FEBRUARY 23, 2024

From the key responsibilities of each role to activating and deploying the flywheel to the most important metrics to measure, Karen discusses all the hottest topics about this compelling collaboration. Here are three key takeaways from the podcast.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

CSM Magazine

OCTOBER 31, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies and actions required following the release of the updated PCI DSS standard, PCI DSS version 4.0. Reducing the scope of PCI DSS.

Industry 52

Industry Communication Technology Customer Experience 52