C Space

NOVEMBER 11, 2018

Will they subscribe? When I moved to New York City a few months ago, I looked into “subscribing” to a car. I thought subscribing would be a smarter alternative. I posed this idea to Tien Tzuo, author of the book, Subscribed , when he was on the Outside In podcast. Subscribers always have the option to unsubscribe.

Sports 55

Sports Healthcare Retail Financial 55

PK

OCTOBER 14, 2020

As the choice of streaming services increases for consumers, media companies are asking themselves: what else can they do to build stickiness into the subscriber relationship? The post Media interview: How to keep streaming video subscribers appeared first on PK. I recently spoke with […].

Video 52

Video How To Consumers Company 52

Advantage Communications

SEPTEMBER 15, 2020

“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the current pandemic. Food and beverage subscription boxes in particular have been in high demand, as much of the population is keeping grocery store trips to a minimum. The prepared-meal service, Freshly Inc.,

Call Center 59

Call Center Report Company Contact Center 59

Experience Investigators by 360Connext

APRIL 30, 2015

Michaels recognizes it was probably a moment of dissatisfaction or frustration that brought the subscriber to this point. Instead of being brand-obsessed and pointing out why the subscriber is making a mistake by unsubscribing, they respect her enough to know when her mind is made up. Personality. Great move!

Brands 110

Brands Retail Consulting Touchpoint 110

C Space

NOVEMBER 11, 2018

Will they subscribe? When I moved to New York City a few months ago, I looked into “subscribing” to a car. I thought subscribing would be a smarter alternative. I posed this idea to Tien Tzuo, author of the book, Subscribed , when he was on the Outside In podcast. Subscribers always have the option to unsubscribe.

Sports 40

Sports Healthcare Retail Financial 40

Optimove

OCTOBER 10, 2023

The post Gaming Operators: Harness the Power of Web Push Messaging to Connect with Subscribers, Non-Depositors & New Customers appeared first on Optimove. In the meantime, if you’d like to learn how Optimove can help Operators capitalize on web push campaigns, let’s talk !

Connections 52

Connections Analytics Engagement Strategy 52

Guavus

SEPTEMBER 1, 2020

Choosing a subscriber analytics solution is just a starting point for communications service providers (CSPs) looking to gain new insights into subscriber behavior and customer experience. They have deployed Guavus’ Service-IQ analytics solution to provide marketing and general subscriber and service usage information.

Analytics 57

Analytics Competitive Advantage Data Advertising 57

Optimove

JANUARY 21, 2019

Roni Cohen, director of data science from customer relationship firm Optimove outlined the challenge facing Netflix on its path to tie down subscribers. The post Netflix lauds strong subscriber growth appeared first on Optimove.

Customer relationships 40

Customer relationships Data Customers 40

ChurnZero

MAY 12, 2020

The post 7 Podcasts Customer Success Professionals Should Subscribe To appeared first on ChurnZero. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Brandwatch CX

APRIL 3, 2023

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98

98

Oracle

DECEMBER 18, 2020

These are our picks for the top 5 customer experience podcasts you need to subscribe to. Which podcasts offer the best overview of the global market, the most interesting guests, and the deepest well of hard-earned CX wisdom? Often Imitated.

Customer Experience Professionals 66

Customer Experience Professionals Healthcare Analysis Trends 66

Experience Investigators by 360Connext

APRIL 23, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Resources Mentioned: Download the free CX Mission Statement Workbook Download the free CX Success Statement Workbook Is Customer Experience Worth It? And How Much Should You Invest?

Customer Experience 162

Customer Experience ROI Connections Innovation 162

Natalie Petouhof

APRIL 27, 2019

How to Develop a Team of Successful Service Agents We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is […]. Click here to view original web page at www.salesforce.com.

Customer Service 40

Customer Service Customer Experience Company How To 40

Natalie Petouhof

APRIL 27, 2019

How to Develop a Team of Successful Service Agents We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is […]. Click here to view original web page at www.salesforce.com.

Customer Service 40

Customer Service Customer Experience Company How To 40

SAP Customer Experience

FEBRUARY 15, 2022

More than just a number A large distribution list is meaningless, without useable data; if the later is not true about every customer on this list, it is time to reassess the relationship. Re-inventing “the talk” I have seen a lot of blogs arguing whether there is a valid use-case.

Data 76

Data Customers Customer Experience 76

Experience Investigators by 360Connext

MARCH 19, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Get ready to equip your team with the tools they need to excel in this challenging yet rewarding aspect of customer experience leadership.

Policies 200

Policies Roadmap Culture Leadership 200

Experience Investigators by 360Connext

APRIL 9, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

Customer Experience 162

Customer Experience Loyalty Customer Satisfaction Customers 162

Experience Investigators by 360Connext

MARCH 12, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Tune in and learn how to transform your loyalty program from a mere marketing tool to a genuine expression of gratitude toward your devoted customers. Don’t miss the next episode!

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

Experience Investigators by 360Connext

APRIL 2, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Resources Mentioned: Download the free CX Mission Statement Workbook Download the free CX Success Statement Workbook Learn more about CXI Flight School Don’t miss the next episode!

Leadership 110

Leadership Resources Industry Customer Experience 110

Amity

JANUARY 23, 2017

No matter your industry, your customer’s vertical, or whether you have a product or service, the motto of treating every customer as a subscriber instead of just another account will force you to focus on their success above all else—resulting in loyal customers who are die-hard brand advocates. What caused the change?

Customer Success 48

Customer Success Net Promoter Score Self Service Return on Investment 48

Guavus

FEBRUARY 11, 2019

Over-the-top (OTT) digital titans, such as Amazon, Facebook, Google, and Netflix, have visibility into their own subscriber data, which they are already successfully exploiting for providing a personalized customer experience and ultimately a bigger monetary gain. However, they have no visibility into CSP or other OTTs’ subscriber data.

Customer Experience 51

Customer Experience Marketing Video Analytics 51

Experience Matters

APRIL 8, 2020

Make sure to subscribe for access to leading-edge Experience Management content. The Qualtrics XM Institute is launching a monthly newsletter, The XM Journal. The post Announcing The XM Journal appeared first on Experience Matters.

Management 329

Management Customer Experience Customers 329

TechSee

APRIL 1, 2024

While customers wait to speak with a representative, collect customer or subscriber information that will enable faster service. While the customer is on hold, collect customer or subscriber information, including images of their on-screen error message and their WiFi router.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

ECXO

NOVEMBER 19, 2023

Subscribe to this event here: [link] The session is a LinkedIn Live event, providing you with the opportunity to ask any questions related to our topic! Subscribe now at: [link] What you will learn during this session: 1. Subscribe now at: [link] We look forward to having you join our session. What could be better than that?

Customer Centricity 122

Customer Centricity Metrics NPS Leadership 122

LiveChat

DECEMBER 7, 2018

In a flood of emails (especially during holiday season), your subscriber will open your emails solely based on how relevant your subject line is, to what they are currently looking for. This means, right off the bat, subscribers make a judgment about how engaging the email copy will be for them. How to woo the “on-the-go” subscribers.

Tips 28

Tips Apparel Ecommerce Brands 28

kommunicate

SEPTEMBER 8, 2023

With a record number of subscribers crossing all existing subscriber counts, ChatGPT reigns supreme when it comes to ubiquity. Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT.

Tools 98

Tools Technology 98

Brandwatch CX

JULY 22, 2019

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70

70

Customer Bliss

APRIL 23, 2021

For more interviews with other leaders in our industry, be sure to subscribe to the show via email (below) or through iTunes or Google Play. By subscribing, you are agreeing to the Terms of Use and Privacy Policy. But these are just a few of the over 200 episodes of the podcast that we’ve published over the years.

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

Beyond Philosophy

JANUARY 26, 2024

’ As a result, he has over 283,000 followers and 82,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’. Resources and Links Mentioned: Beyond Philosophy Website YouGov Website Join over 82,000 people and subscribe to Colin’s LinkedIn newsletter ‘Why Customers Buy’.

Customer Insights 88

Customer Insights Survey Customers Consumers 88

BlueOcean

JANUARY 30, 2024

In an in-house model, you and your IT team are the ones subscribing to, installing, and managing those platforms. With the evolution of cloud-based telephony platforms and other foundational technologies moving to the cloud, the picture is different but not irrelevant.

Contact Center 296

Contact Center Call Center Comparison Customer Care 296

Forrester's Customer Insights

FEBRUARY 23, 2024

On February 22nd, a massive service interruption in AT&T cellular services affected subscribers across the nation. What lays beneath is a massive number of subscribers who experienced issues but didn’t or couldn’t report them, and services using cellular […]

Tips 57

Tips Report Technology Strategy 57

Optimove

NOVEMBER 27, 2023

Send a series of welcome emails over several days or weeks to new subscribers. This series introduces your brand, sets expectations, and gradually provides valuable content and offers to keep your subscribers engaged from the start. Re-Engagement Campaigns Win back inactive subscribers through enticing offers.

Strategy 69

Strategy Marketing Loyalty Customer relationships 69

AWS Machine Learning

NOVEMBER 26, 2023

In the following example, we see that for User A (frequent buyer), Subscribe to Loyalty Program is the top recommended action with a propensity score of 1.00, which means that this user is most likely to enroll in the loyalty program because they have made numerous purchases. User B 17141 Subscribe to Loyalty Program 2 0.71

Loyalty 80

Loyalty Brands Loyalty Programs Multi-Channel 80

Maru Group

AUGUST 18, 2022

Back then the main way to subscribe to video was cable, with Hulu still a free advertising-based video on demand (AVOD) service (launching subscriptions in 2010) and only Netflix offering a subscription streaming service. Cable TV is still the most likely service subscribers would consider, followed by Peacock and Netflix.

Video 78

Video Entertainment Advertising Study 78

ECXO

DECEMBER 20, 2023

Subscribe here: [link] More about Lior? Subscribe here: [link] #CustomerExperience , #aiempowerment , #AI , #CX #BusinessTransformation , #CXLeadership , #ECXO , #KI , #artificialintelligence , #cxm , The post The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum ??

Airlines 69

Airlines Culture Innovation Groups 69

Doing CX Right

JULY 7, 2023

Only for DoingCXRight subscribers this week. Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Learn details and register for drawing ony July 10. The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right.

Customer Experience 97

Customer Experience Hotels Customers Customer Service 97

Customer Bliss

JANUARY 28, 2021

Be sure to subscribe here to get this episode delivered straight to your inbox in a few weeks when it airs. By subscribing, you are agreeing to the Terms of Use and Privacy Policy. Donald was a guest on the live-streaming video version of my podcast ( click here to view it on LinkedIn ). Interested in hearing more from Donald Hicks?

Leadership 254

Leadership User Experience Feedback Culture 254