Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Experience Investigators by 360Connext

FEBRUARY 9, 2018

If you’d like to put this power in your team’s hands and turn your whole organization into a customer-focused powerhouse, why not have a workshop to help them understand the mindset, approach, techniques, and many unconventional ways to get more ROI from a living customer journey map? And, it’s fun!

Touchpoint 207

Touchpoint Customer Journeys ROI Customers 207

DemandJump

MAY 5, 2020

In the world of creative writing, there’s a common phrase tossed around in workshops that might sound grim to an outsider: “Kill your darlings.”

ROI 52

ROI Marketing 52

ClearAction

JANUARY 8, 2024

24 Ways to Boost 2024 CX ROI. ” This reaction is essential for generating CX ROI. Business as usual is not ROI-generating! Then you must champion insights through suggestions for various functional areas, workshops, and change management for accountability and applause of progress and action plan completion.

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

NICE inContact

MARCH 8, 2018

Besides the fact that this is the largest, most informative event in our industry, here are our top three: Top-notch training and workshops on NICE inContact solutions but also on trends, challenges and hot topics in the contact center industry. You just can’t get this kind of information anywhere else!

Interaction 120

Interaction Conference Management How To 120

CX Journey

MARCH 21, 2018

Customer journey mapping workshops: even if you don't hire a consultant to conduct the mapping sessions with/for you, you'll still need to factor in location costs, materials, food and beverages, etc. Consultants, but just keep associated costs in mind under this header. Consultants, but just keep associated costs in mind under this header.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Up Your Service

NOVEMBER 5, 2015

Clients want to know, “How quickly can we see results after our employees have completed a workshop?” And finance always wants to know “How long before we can see some ROI?”. So the best way to secure positive results from any workshop is for employees to answer all three questions with a resounding YES!

How To 40

How To ROI Culture Resources 40

CSM Magazine

FEBRUARY 12, 2024

This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders. A mix of keynote speeches, workshops, and interactive sessions can cater to various learning and engagement styles. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95

InMoment XI

OCTOBER 24, 2023

Contact Center Analytics Best Practices for Maximum ROI Strategic Focus over Isolated Improvements While it’s tempting to dive into the granular details and make quick fixes based on isolated data points, true transformation comes from a strategic focus.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

BirdEye

APRIL 25, 2023

Host seminars and workshops 18. And be sure to collect and analyze the metrics to measure ROI. Host seminars and workshops Pinpoint topics relevant to your business and the local community. Plan informative seminars or hands-on workshops that offer valuable insights or skills. Work with local journalists 13.

Social Media 98

Social Media How To Advertising Sports 98

Lumoa

MAY 5, 2022

The first step is to understand the current situation and how strategic work with CX can provide future ROI. About the authors Allegro is a Norwegian Communication and Technology bureau specializing in Customer Experience strategical consulting, co-creative workshops, and experience design processes.

Strategy 277

Strategy Customer Experience How To Analysis 277

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc. has seen our client’s experience. WFH Insights.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

BlueOcean

JANUARY 9, 2018

Here’s why: out of all available contact center tools, AI and chatbots are expected to gain the 3 rd highest ROI, after website capabilities and mobile applications. Ultimately, however, the ROI on AI in the contact center will be a massive motivator. AI represents a whole new set of tools to add to your customer care workshop.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Gainsight

SEPTEMBER 29, 2023

That’s a wrap on Pulse Encore NYC , where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star keynotes, hands-on workshops, and even more exclusive time with Customer Success (CS) leaders. Pulse takes the Big Apple! In case you missed it, here are our top 10 takeaways from Pulse Encore NYC.

ROI 52

ROI Customer Success Strategy Customer Experience 52

eGain Blogs

AUGUST 12, 2022

eGain CEO, Ashu Roy, will talk about the “advent of super-agents in the contact center.” ” Know what “customer obsession” is, a breakthrough approach for CX transformation that yields at least 700% ROI over time, from a premier analyst! Know what you can do with analytics.

Conference 87

Conference Self Service Chatbots Contact Center 87

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

ShepHyken

OCTOBER 29, 2023

It will also talk about how keeping customers can help your Conversion Rate Optimization (CRO), Return on Investment (ROI), and general customer experience. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. That sounds like a strong trio, right?

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Workshops and training for both employees in general and for specific groups. More Types of Customer Experience ROI. That sounds like a tremendous ROI to me. Let’s investigate each of these ideas further. What is the return on the investment of customer experience?

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Indexes are useful in quantifying XM ROI when you use them for correlation analysis. XM annuities generate massive ROI. This is the key to quantifying XM ROI! 5 Best Experience Management Metrics Lynn Hunsaker.

Metrics 62

Metrics Management Effort Score ROI 62

Strativity

APRIL 21, 2023

The joint announcement was made today by Material CEO, Bill Kanarick and BlueOcean CEO, Grant McDougall at BlueOcean’s CMO Impact Workshop in San Francisco. This powerful alliance combines Material’s industry-leading design, analytics, and technology expertise with BlueOcean’s cutting-edge brand intelligence technology.

Brands 52

Brands ROI Customer Centricity Technology 52

ShepHyken

JANUARY 28, 2024

That means organizations increasingly have to justify spending and show a clear path to ROI to protect their investments. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 66

Customer Service Customer Journeys Trends Study 66

ShepHyken

MAY 15, 2023

Well, here’s another one, this time focusing on the ROI of the measurement. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. My Comment: A lot has been written about NPS (Net Promotor Score) – and I’m one of the authors that does so.

Net Promoter Score 64

Net Promoter Score Self Service Customer Service NPS 64

Michel Falcon Experience

APRIL 23, 2019

One of the companies I mention below I have a relationship with (I’ve hosted a full-day workshop for them), one we’re familiar with but, perhaps, doesn’t get the same press coverage as companies like Ritz Carlton or Zappos, and the last is one my business partners and I own and operate. Ones that our communities love!

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Alida

JUNE 15, 2018

For example, you can consider “design-a-thons”—one-day workshops that encourage collaboration among different departments to solve specific design problems. . To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Speak the language of business.

Tips 166

Tips User Experience ROI Trends 166

Experience Investigators by 360Connext

JULY 7, 2020

When organizations can’t connect customer data to business results, they can’t see the ROI of CX. I was conducting a journey mapping workshop with a client. When engaging with your product or services requires extra effort from your customers, they’re less satisfied. Missed opportunities & customer abandonment.

Customer Journeys 208

Customer Journeys Handbook Tools ROI 208

Oracle

MARCH 1, 2021

Bozoma created The Badass Workshop , a five-part digital experience designed to provide an evolving blueprint for success based on her expertise – which has also been taught as a short intensive at Harvard Business School. I’ve built THE BADASS WORKSHOP with the intention to architect the GREATEST SELF. Well, here it is!! Let’s go!!!

Technology 81

Technology Advertising Customer Experience Professionals Innovation 81

Natalie Petouhof

SEPTEMBER 23, 2018

Want to know how to get the ROI out of Dreamforce? There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Field Service Demos, Workshops, Networking…. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…. Have colleagues not attending DF?

Contact Center 75

Contact Center ROI Customer Service Meeting 75

ClearAction

DECEMBER 5, 2023

This article is a continuation of 24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook. Then, my team facilitated survey readouts and action plan workshops with every line of business, account team, and support function. As changes happen, communicate proactively to manage expectations.

Metrics 62

Metrics Effort Score ROI Policies 62

One Millimeter Mindset

FEBRUARY 4, 2021

What is the ROI in that behavior? Her virtual and in-person keynotes, workshops, and masterminds catalyze individuals, teams and organizations to make hard calls when designing and transforming products, services, careers and cultures. Determine the criteria required to create a win-win “Yes, let’s move forward” partnership.

Leadership 81

Leadership Innovation Consulting ROI 81

Gainsight

FEBRUARY 10, 2022

Simply put, Onboarding teams often focus on accelerating time to value, ensuring customers get ROI as quickly as they can. You should also have CSMs that perform live online classes and in-person workshops. Customer Training. Time-to-value is an essential metric for understanding the impact of your customer success efforts.

Customer Success 97

Customer Success Training Customers ROI 97

ClearAction

FEBRUARY 27, 2017

The upper two categories are the necessary threshold for customer experience management (CXM) return on investment (ROI). Set up systematic workshops and other routines to make it easier for people to build passion together in tackling silos and imperfect processes and policies. Lesson 3: Expect action and accountability from everyone.

Voice of Customer 71

Voice of Customer Effort Score ROI Metrics 71

One Millimeter Mindset

OCTOBER 15, 2020

Compared to the ROI of more strategic decision-making when prioritizing project planning? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Time to take action?

How To 87

How To Culture ROI Strategy 87

Kustomer

MARCH 4, 2021

The subject of many a podcast, workshop, TEDTalk — you get it. My client wanted to understand how these consults were contributing to the company’s revenue; what was the ROI for these consults? The buzzword we can’t escape.

Data 87

Data Consulting Report Sales 87

ECXO

APRIL 26, 2023

This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement. Easier to show ROI – as earlier discussed, it’s easier to measure performance when cross-functional teams work together and there are shared goals to benchmark.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. A team of passionate, empowered agents can affect your loyalty program’s ROI.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177