2018 Journey Mapping Workshops

Kerry Bodine

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! Journey Mapping Workshops Kerry Bodine & Co

New Customer Experience Workshops Announced!

Kerry Bodine

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. Brand Journey Mapping Workshops Kerry Bodine & Co

Journey Mapping Workshops In Chicago This November

Kerry Bodine

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective.

Cyber Monday Sale on 2018 Workshops

Kerry Bodine

We hope you’ll join us in one of these fun locations next year for our signature two-day customer journey mapping workshop: February 27 & 28 in San Francisco. This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2018 workshops.

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Lessons From Temkin Group’s Humanity Workshops

Experience Matters

” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. The workshop has a simple agenda, examining how attendees can improve humanity: As Individuals As CX professionals As a collective CX community For those of you who have not been able to Read More.

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How To Keep Your Customer Workshops On Track

Kerry Bodine

A face-to-face workshop with your employees and your customers can be an organization-changing experience. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Set expectations about workshop parameters.

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now !

To Avoid Workshop Rabbit Holes: Acknowledge, Capture, Pivot

Kerry Bodine

Last week I outlined some tactics to prevent customers from derailing a workshop with out-of-scope ideas and feedback. But what if your workshop includes a tricky customer who continues to push the conversation in an unproductive direction? . Workshop Facilitation

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day!

What Does It Take To Be A Good Workshop Facilitator?

Kerry Bodine

A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal experience. The rest comes with practice, and a customer workshop is a great intro to customer research.

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our upcoming customer journey mapping workshop , November 2 & 3 in San Francisco. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day!

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now !

Customer Journey Mapping Workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now !

So you attended the Customer Experience workshop, what now??? by Paul Clavering

ijgolding

Normally a CX expert is drafted in and a workshop created for the key stakeholders. You may use a consultant to help facilitate the workshop and even help draft a plan, however it is more likely that you will know more about your industry and customers that he or she does.

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Customer Journey Mapping Workshop in March!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our first open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now !

Register for Customer Journey Mapping Workshop

Experience Matters

Sign up for Temkin Group’s hands-on workshop in. Boston on July 22 & 23: . Mapping and Improving Your Customers’ Journey. Customer experience

Too many see journey mapping as an employee workshop.

Heart of the Customer

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. What is journey mapping?

Register for Journey Mapping Workshop

Experience Matters

Filed under: Customer experience. Customer experience

CX Workshop in South Beach on Dec 9th & 10th

Experience Matters

A few openings remain for Temkin Group’s workshop in South Beach on December 9th & 10th : Driving Customer Experience Transformation. Immerse yourself in a highly interactive learning experience, taking home leading-edge approaches to customer experience management.

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Summarizing Optimove Connect’s 2018 Workshops

Optimove

Among the great feedback we received rose the repeat question – when are you going to upload the videos from your workshops to your site? The post Summarizing Optimove Connect’s 2018 Workshops appeared first on Optimove.

How to Choose Outstanding Service Workshop Leaders

Up Your Service

Certified Workshop Leaders are your internal team members who encourage, support, and inspire others, taking your organization’s service performance to higher levels while bringing your service vision to life. Workshop Leader Selection Guidelines. Workshop Leader Selection Guidelines.

Journey Mapping Q&A: Customer Journey Mapping Workshops

Kerry Bodine

Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Who should be involved in customer journey mapping workshops? Marketing and customer experience folks are the obvious choices for workshop participants. And I hope this isn’t a surprise, but I HIGHLY recommend including your customers in these workshops, too.

How To Host A Customer Journey Mapping Workshop

Michel Falcon Experience

Today, I’m in Oshawa, Ontario working with Taunton Village Dental to help them improve their customer experience by hosting a customer journey mapping workshop. During the workshop, you’re responsible for identifying each customer interaction within the customer journey.

CX Workshop in Boston on August 16 & 17

Experience Matters

Attend intensive hands-on workshop “Driving Customer Experience Transformation” to gain leading-edge skills and tools. Customer experience Events

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Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

Don’t Miss Our Upcoming CX Workshops

Experience Matters

Filed under: Customer experience. Customer experience

Customer Journey Mapping Workshop in Miami in December

Experience Matters

Filed under: Customer experience. Customer experience

Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

Lenati to Lead MarTech Workshop

Lenati

The post Lenati to Lead MarTech Workshop appeared first on Lenati. Lenati is looking forward to attending the MarTech Conference from October 1 st to the 3 rd in Boston.

Get Ready for Your Customer Journey Mapping Workshop!

CX Journey

Before you can bring the stakeholders into a room to begin your workshop, there are a few things you’ll need to do. Image courtesy of Alan Tunnicliffe Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on June 15, 2015.

How to Choose Outstanding Service Workshop Leaders

Up Your Service

Certified Workshop Leaders are your internal team members who encourage, support, and inspire others, taking your organization’s service performance to higher levels while bringing your service vision to life. Workshop Leader Selection Guidelines. Workshop Leader Selection Guidelines.

Photos from Journey Mapping Workshop

Heart of the Customer

The topic was Journey Mapping Workshop: Reduce User and Customer Effort and Increase Satisfaction, and we had a great time creating maps of various customer journeys. The post Photos from Journey Mapping Workshop appeared first on Heart of the Customer.

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Journey Mapping & Facilitation Bootcamp: May 8-9 in Chicago

Kerry Bodine

Customer Journey Maps Journey Mapping Workshops Kerry Bodine & Co. Workshop FacilitationIt’s the first day of spring, and we’re looking forward to enjoying a few days in our favorite Chicago season when we travel there for our Journey Mapping and Facilitation bootcamp on May 8 and 9. Day 1 mirrors that of our signature journey mapping bootcamp to help you build a strong foundation in the concepts and methods of journey mapping.

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Workshop: Driving CX Transformation (Alexandria on April 25 & 26)

Experience Matters

Filed under: Customer experience. Customer experience

Workshop: Customer Journey Mapping (Boston on June 14 & 15)

Experience Matters

Filed under: Customer experience. Customer experience

Customer Journey Mapping Workshop in San Diego in April

Experience Matters

Filed under: Customer experience. Customer experience

The best (and worst) uses of journey mapping workshops

Heart of the Customer

We often get calls from organizations who want to hold a journey mapping workshop, but have no time or budget for research. There are times when a workshop is absolutely the best journey mapping methodology – and times when it’s a train wreck. […].