2018 Journey Mapping Workshops

Kerry Bodine

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! Journey Mapping Workshops Kerry Bodine & Co

New Customer Experience Workshops Announced!

Kerry Bodine

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. Brand Journey Mapping Workshops Kerry Bodine & Co

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Lessons From Temkin Group’s Humanity Workshops

Experience Matters

” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. The workshop has a simple agenda, examining how attendees can improve humanity: As Individuals As CX professionals As a collective CX community For those of you who have not been able to Read More.

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Journey Mapping Workshops In Chicago This November

Kerry Bodine

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective.

Cyber Monday Sale on 2018 Workshops

Kerry Bodine

We hope you’ll join us in one of these fun locations next year for our signature two-day customer journey mapping workshop: February 27 & 28 in San Francisco. This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2018 workshops.

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Our 2017 Journey Mapping Workshop Schedule

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. Want to chat about whether this workshop is right for you?

VIRTUAL CUSTOMER SERVICE WORKSHOPS

Myra Golden

Book Your Virtual Customer Service Workshop Now! Keep remote employees’ skills sharp with our customized, engaging, live virtual training. We start with a video conference to learn about your challenges and goals.

How To Keep Your Customer Workshops On Track

Kerry Bodine

A face-to-face workshop with your employees and your customers can be an organization-changing experience. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Set expectations about workshop parameters.

To Avoid Workshop Rabbit Holes: Acknowledge, Capture, Pivot

Kerry Bodine

Last week I outlined some tactics to prevent customers from derailing a workshop with out-of-scope ideas and feedback. But what if your workshop includes a tricky customer who continues to push the conversation in an unproductive direction? . Workshop Facilitation

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day!

Workshop: Getting started with spatial analytics in Alteryx

Lenati

PK’s recent workshop was hosted by Heather Harris, Practice Director of Intelligence and Analytics, Alteryx ACE and author of Citizen Gain: Citizen Data Scientists as the Catalyst for the Modern Analytics Strategy. Events Alteryx Analytics Data Spatial Analytics Workshop

Engagement Workshop: Identifying Friction with Your Tools

Centercode

The post Engagement Workshop: Identifying Friction with Your Tools appeared first on Centercode. Test Management beta tester participation beta testing tools engagement workshop increase beta participation surveys tester engagement

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What Does It Take To Be A Good Workshop Facilitator?

Kerry Bodine

A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal experience. The rest comes with practice, and a customer workshop is a great intro to customer research.

Engagement Workshop: Identifying Tester Communication Problems

Centercode

The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Test Management communication engagement workshop increase beta participation test participation tester engagement

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our upcoming customer journey mapping workshop , November 2 & 3 in San Francisco. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day!

Engagement Workshop: Identifying Product Readiness Issues

Centercode

“The impact of recruitment , communication , and tools I understand very well — I’ve been reading your entire Engagement Workshop Series after all — but isn’t the whole point of customer testing to assess the performance of a buggy product?”

Engagement Workshop: 4 Phases of Increasing Tester Participation

Centercode

The post Engagement Workshop: 4 Phases of Increasing Tester Participation appeared first on Centercode. Test Management beta tester participation engagement workshop increase beta participation test participation tester engagement

Engagement Workshop: Identifying Tester Incompatibility

Centercode

The post Engagement Workshop: Identifying Tester Incompatibility appeared first on Centercode. Low tester participation is a source of frustration for many Customer Validation professionals.

Top 8 Customer Success Workshops and Training Programs

SmartKarrot

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2

Engagement Workshop: Tracking Your Progress with Metrics

Centercode

The post Engagement Workshop: Tracking Your Progress with Metrics appeared first on Centercode. Strong tester participation is at the heart of every successful Customer Validation test.

Customer Journey Mapping Workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now !

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now !

Register for Customer Journey Mapping Workshop

Experience Matters

Sign up for Temkin Group’s hands-on workshop in. Boston on July 22 & 23: . Mapping and Improving Your Customers’ Journey. Customer experience

So you attended the Customer Experience workshop, what now??? by Paul Clavering

ijgolding

Normally a CX expert is drafted in and a workshop created for the key stakeholders. You may use a consultant to help facilitate the workshop and even help draft a plan, however it is more likely that you will know more about your industry and customers that he or she does.

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CX Workshop in South Beach on Dec 9th & 10th

Experience Matters

A few openings remain for Temkin Group’s workshop in South Beach on December 9th & 10th : Driving Customer Experience Transformation. Immerse yourself in a highly interactive learning experience, taking home leading-edge approaches to customer experience management.

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Customer Journey Mapping Workshop in March!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our first open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now !

Customer Experience Innovation Workshop with Dorel Juvenile

Strativity

We were thrilled to partner with them in this journey by bringing colleagues together from around the world for a two-day workshop designing Dorel’s future CX. The post Customer Experience Innovation Workshop with Dorel Juvenile appeared first on Strativity.

Register for Journey Mapping Workshop

Experience Matters

Filed under: Customer experience. Customer experience

Journey Mapping Q&A: Customer Journey Mapping Workshops

Kerry Bodine

Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Who should be involved in customer journey mapping workshops? Marketing and customer experience folks are the obvious choices for workshop participants. And I hope this isn’t a surprise, but I HIGHLY recommend including your customers in these workshops, too.

CX Workshop in Boston on August 16 & 17

Experience Matters

Attend intensive hands-on workshop “Driving Customer Experience Transformation” to gain leading-edge skills and tools. Customer experience Events

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Too many see journey mapping as an employee workshop.

Heart of the Customer

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. What is journey mapping?

How to Choose Outstanding Service Workshop Leaders

Up Your Service

Certified Workshop Leaders are your internal team members who encourage, support, and inspire others, taking your organization’s service performance to higher levels while bringing your service vision to life. Workshop Leader Selection Guidelines. Workshop Leader Selection Guidelines.

Engagement Workshop: How to Recruit Enthusiastic Testers

Centercode

The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. What makes an ideal tester ? It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights.

Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

Customer Journey Mapping Workshop in Miami in December

Experience Matters

Filed under: Customer experience. Customer experience

Summarizing Optimove Connect’s 2018 Workshops

Optimove

Among the great feedback we received rose the repeat question – when are you going to upload the videos from your workshops to your site? The post Summarizing Optimove Connect’s 2018 Workshops appeared first on Optimove.

Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

Don’t Miss Our Upcoming CX Workshops

Experience Matters

Filed under: Customer experience. Customer experience

Watch (and Bookmark): 6 DIY Workshops from CRM Experts

Optimove

During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop.

Lenati to Lead MarTech Workshop

Lenati

The post Lenati to Lead MarTech Workshop appeared first on Lenati. Lenati is looking forward to attending the MarTech Conference from October 1 st to the 3 rd in Boston.