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Lessons From Temkin Group’s Humanity Workshops

Experience Matters

.” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. and Canada.

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Power up Your Productivity to Drive Experience Improvement

InMoment XI

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

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The Ultimate Guide to Customer Experience Workshops

SurveySparrow

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Read More: 10 Best Customer Experience Books of All Time Why is a Customer Experience Workshop Important?

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2018 Journey Mapping Workshops

Kerry Bodine

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! February 27 & 28 in San Francisco. May 16 & 17 in Chicago. September 12 & 13 in Boston.

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research.

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Kick Off Proactive Research with Question-Gathering Workshops (+ Guide)

dscout People Nerds

Instead of prioritizing one-off requests, bring multiple departments together with a workshop designed for long-term impact.

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New Customer Experience Workshops Announced!

Kerry Bodine

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. By popular demand, we’ve developed a new one-day workshop to help you take your journey mapping skills to the next level.