2018 Journey Mapping Workshops

Kerry Bodine

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! Journey Mapping Workshops Kerry Bodine & Co

Lessons From Temkin Group’s Humanity Workshops

Experience Matters

” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. The workshop has a simple agenda, examining how attendees can improve humanity: As Individuals As CX professionals As a collective CX community For those of you who have not been able to Read More.

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New Customer Experience Workshops Announced!

Kerry Bodine

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. In this interactive workshop, we’ll help you examine your organization’s brand from the outside in and analyze how it’s currently expressed to customers across their entire journey. Brand Journey Mapping Workshops Kerry Bodine & Co

Journey Mapping Workshops In Chicago This November

Kerry Bodine

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective. Join us for our signature journey mapping workshop on November 15 & 16. This interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.

Cyber Monday Sale on 2018 Workshops

Kerry Bodine

We hope you’ll join us in one of these fun locations next year for our signature two-day customer journey mapping workshop: February 27 & 28 in San Francisco. This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2018 workshops. Journey Mapping Workshops Kerry Bodine & Co

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Our 2017 Journey Mapping Workshop Schedule

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

8 Workshop Ideas to Activate Insights & Align Stakeholders

dscout People Nerds

Eight UX-perts share their preferred workshop formats to generate new ideas, stretch what’s possible, and determine marching orders

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VIRTUAL CUSTOMER SERVICE WORKSHOPS

Myra Golden Media

Book Your Virtual Customer Service Workshop Now! Keep remote employees’ skills sharp with our customized, engaging, live virtual training. We start with a video conference to learn about your challenges and goals.

How To Keep Your Customer Workshops On Track

Kerry Bodine

A face-to-face workshop with your employees and your customers can be an organization-changing experience. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Whether we like it or not, customers come to workshops with their own agendas. We frequently make use of the two strategies outlined below to keep our workshops on track. Set expectations about workshop parameters.

To Avoid Workshop Rabbit Holes: Acknowledge, Capture, Pivot

Kerry Bodine

Last week I outlined some tactics to prevent customers from derailing a workshop with out-of-scope ideas and feedback. But what if your workshop includes a tricky customer who continues to push the conversation in an unproductive direction? . To ensure you’re recruiting customers who will be opinionated but constructive, we strongly recommend a phone or Skype conversation to vet potential workshop participants. Workshop Facilitation

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day! I hope you and your colleagues are joining one of the many CX Day celebrations around the world.

Register for Customer Journey Mapping Workshop

Experience Matters

Sign up for Temkin Group’s hands-on workshop in. Boston on July 22 & 23: . Mapping and Improving Your Customers’ Journey. Customer experience

What Does It Take To Be A Good Workshop Facilitator?

Kerry Bodine

A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal experience. We frequently host customer workshops designed to answer our clients’ burning questions about their organization’s customer experience, but we don’t do it alone—that would defeat the purpose of enabling our clients to hear and experience direct customer feedback. Journey Mapping Workshops

How to Refresh Your UX Workshops

dscout People Nerds

It’s easy to lean on the same types of workshops, but to ensure your goals are met and participants are engaged, it’s important to explore new techniques

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our upcoming customer journey mapping workshop , November 2 & 3 in San Francisco. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day! I hope you and your organization are joining one of the many CX Day celebrations around the world.

Mini Workshop: The 3R De-escalation Method

Myra Golden Media

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction.

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Register for Journey Mapping Workshop

Experience Matters

Filed under: Customer experience. Customer experience

Customer Journey Mapping Workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Journey Mapping Q&A: Customer Journey Mapping Workshops

Kerry Bodine

Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Who should be involved in customer journey mapping workshops? Marketing and customer experience folks are the obvious choices for workshop participants. And I hope this isn’t a surprise, but I HIGHLY recommend including your customers in these workshops, too.

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

CX Workshop in South Beach on Dec 9th & 10th

Experience Matters

A few openings remain for Temkin Group’s workshop in South Beach on December 9th & 10th : Driving Customer Experience Transformation. Immerse yourself in a highly interactive learning experience, taking home leading-edge approaches to customer experience management. Customer experience

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So you attended the Customer Experience workshop, what now??? by Paul Clavering

ijgolding

Normally a CX expert is drafted in and a workshop created for the key stakeholders. You may use a consultant to help facilitate the workshop and even help draft a plan, however it is more likely that you will know more about your industry and customers that he or she does. Roles and responsibilities needs to be defined and agreed at the initial stages, ideally in the workshop, so everyone is aware of their responsibilities.

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CX Workshop in Boston on August 16 & 17

Experience Matters

Attend intensive hands-on workshop “Driving Customer Experience Transformation” to gain leading-edge skills and tools. Customer experience Events

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SAP MaxAttention Innovation Workshop ‘RISE with SAP – Business Transformation as a Service’ (Virtual, September 06-07, 2022)

SAP Customer Experience

Virtual September 06-07, 2022 Agenda Dear Valued Customer, On September 6 – 7, 2022 we will host a virtual SAP MaxAttention Innovation Workshop focusing on ‘RISE with SAP – Business Transformation as a Service’.

Customer Journey Mapping Workshop in March!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our first open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

Customer Journey Mapping Workshop in Miami in December

Experience Matters

Filed under: Customer experience. Customer experience

Engagement Workshop: Identifying Friction with Your Tools

Centercode

The post Engagement Workshop: Identifying Friction with Your Tools appeared first on Centercode. Test Management beta tester participation beta testing tools engagement workshop increase beta participation surveys tester engagement

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Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

How (and Why) You Should Run an Ideation Workshop

dscout People Nerds

Run an ideation workshop. Need an exciting way to engage your team and generate innovative product ideas?

Don’t Miss Our Upcoming CX Workshops

Experience Matters

Filed under: Customer experience. Customer experience

The Things You Never Expect In a Digital Workshop

Myra Golden Media

Digital workshops are super fun and include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks. Read course outlines or talk to me about a digital workshop for your company.

How (and Why) You Should Run an Ideation Workshop

dscout People Nerds

Run an ideation workshop Need an exciting way to engage your team and generate innovative product ideas?

Engagement Workshop: Identifying Tester Communication Problems

Centercode

The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Test Management communication engagement workshop increase beta participation test participation tester engagement

How to Run an Engaging Remote Workshop: Tips for Stress-Free Collaboration

dscout People Nerds

Here’s how you can make your next workshop as painless as possible. Trouble communicating, distractions, and dropped calls.