Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” You can access it here. Listen to the full panel discussion using the on-demand webinar link here. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

NICE inContact

JULY 26, 2019

Lots of additional resources? Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments? Think again.

Contact Center 137

Contact Center Chatbots Call Center Analytics 137

Team Support

JUNE 3, 2020

Let’s explore all of the tools and resources available to you to make the best use of your time and get your customer’s issues resolved more quickly. We regularly produce relevant thought-leadership content in the form of this blog, editorial articles, white papers, e-books, and webinars. And it’s certainly more empowering!

Resources 64

Resources e-support Self Service Knowledge Base 64

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

Customer Relationship Management 178

Customer Relationship Management CRM NPS Loyalty 178

ShepHyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Here are my top five picks from last week. It’s a video.

Customer Service 69

Customer Service Loyalty Programs Loyalty Tips 69

Clarivate

JANUARY 30, 2023

In a new white paper from Clarivate , Don’t let standards slip: How to prioritize your efforts when everything is essential, the European Telecommunications Standards Institute (ETSI) database showed that 36% of declared SEPs – 144,000 – were declared within the past two years.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

Zeisler Consulting

SEPTEMBER 27, 2023

In fact, as I’ve also mentioned , the largest part of your CX program—the part that should receive the most attention, the most effort, the most resources, time, and energy—should be your Process Engineering efforts. But, if I’d written my framework as a picture with cogs in a machine, the PE piece would by far be the biggest part.

Chief Customer Officer 72

Chief Customer Officer Customer Centricity Culture Resources 72

Quadient

MAY 23, 2022

. • Updating the customer relationship management (CRM) software. • Noting the outcome of the call and the next steps needed. • Notifying other individuals within the organization that may have to take an action. • Sending resources to the caller, such as instruction manuals and required disclosures. Resource libraries.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

Circular Edge

JULY 28, 2022

Download this white paper to access the tools to help you analyze how NetSuite’s various platform offerings help meet your organization’s objectives today, adapt to the industry disruptions of tomorrow, and realize savings.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Kayako

MAY 13, 2022

White papers. Integrates downloadable resources and rich media content. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides. Terms and conditions.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Circular Edge

JULY 21, 2022

Download this white paper to learn how implementing a comprehensive system like NetSuite can increase efficiencies in your business operations. As an entry-level accounting system, QuickBooks is a logical choice for small businesses and entrepreneurs looking for an easy way to track basic finances. And it works – until it doesn’t.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Circular Edge

JULY 29, 2022

Download this white paper to understand many of the issues that manufacturers and distributors typically face, and why so many have decided to move to NetSuite—the #1 cloud ERP for manufacturing companies.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Advocate on behalf of the customer —even if it means making a sacrifice in terms of time, cost, or other resources.

Customer Success 80

Customer Success eBook Loyalty Conference 80

AWS Machine Learning

MARCH 4, 2024

For instance, pharmaceutical companies can query drug research papers alongside protein structure diagrams to accelerate discovery. This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems. We can’t wait to see what customers build next.

Innovation 136

Innovation Travel Financial Exercises 136

Comm100

JUNE 25, 2019

The former is all about business intelligence whereas the latter is all about front-line assistance, be that tools like predictive routing, sentiment analysis, and resource discovery. This form of AI integrates your customer communication channels with existing knowledge resources to present answers to agents when they need them.

Contact Center 121

Contact Center Chatbots Knowledge Base Resources 121

Clarivate

FEBRUARY 28, 2024

This subject is discussed in a forthcoming white paper from Clarivate. Genomics databases and resources ̶ such as NCBI’s GenBank, the DNA DataBank of Japan, and the European Nucleotide Archive ̶ provide access to annotated genomes, genetic variants, and functional annotations for rare disease research.

Tools 59

Tools Healthcare Analysis Analytics 59

Zeisler Consulting

NOVEMBER 22, 2022

Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? Surely we all know that it’s a good business practice, and good for business outcomes, to find, recruit, hire, compensate, develop, support, incentivize, and retain good talent.

ROI 72

ROI Culture Sales Training 72

Talkdesk

DECEMBER 10, 2020

the investment, resources and change management) of executing this project. By establishing and getting sign-off on the project goal(s), criteria, and expected outcomes upfront, you can better allocate resources, strategize, and align internal teams to execute a successful implementation. Think about the benefits (e.g.,

Contact Center 115

Contact Center How To Transportation Roadmap 115

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Providing a forum to share CS strategies, tips, and best practices.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Talkdesk

DECEMBER 1, 2020

CX Philosophy: How a company identifies and adheres to a customer-first support model—often guided by a brand’s values—that informs contact center behavior, processes and resources. Workforce Management: How an organization assigns the right employees with the right skills to the right job at the right time to meet demand.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Oracle

MARCH 22, 2021

In contrast, consumer marketing is the White Castle Crave Case you grab from the drive-thru when you know that you probably shouldn’t, but also know that it would be oh-so-satisfying. I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail.

B2C 85

B2C B2B Marketing eBook 85

Beyond Philosophy

JANUARY 23, 2021

One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent. Customer Experience Information & Resources. Please tell us how we are doing!

Customer Experience 88

Customer Experience Consulting Financial Customers 88

Integrity Solutions

APRIL 19, 2024

This is why a salesperson who asks the right questions to help customers sift through and make sense of all this information is the most valuable resource in the entire equation. According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone.

Sales 107

Sales Loyalty Communication Contact Center 107

Education Services Group

JULY 30, 2018

Download our white paper, Success Through Segmentation. Delving in deeper, increasing your level of data analysis, and then building in added processes and touch points is enough to break the strongest of resource-strapped teams. Check out this white paper to learn more about that.) Download now! The post Harder.

Comparison 53

Comparison Analysis Metrics Customer Success 53

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. People: Investing in your teams Knowledgeable people are a crucial resource.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Calabrio

JUNE 13, 2017

Empowering your agents with additional training resources and establishing a subject matter expert network ensures your team is ready to provide those answers or transfer the customers to someone who can quickly and easily help. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

Empowering your agents with additional training resources and establishing a subject matter expert network ensures your team is ready to provide those answers or transfer the customers to someone who can quickly and easily help. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

Empowering your agents with additional training resources and establishing a subject matter expert network ensures your team is ready to provide those answers or transfer the customers to someone who can quickly and easily help. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Comm100

JULY 9, 2019

Actual training – devoting resource (not just e-learning!) That’s a significant amount of time, resource and expense, and smaller businesses especially will know how tricky it can be to secure buy-in for these efforts. But for a lot of other queries, answers are more black and white.

Training 101

Training Contact Center Resources Chatbots 101

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. The second step is to determine if you have the resources to invest in hiring the number of CSMs required to effectively manage your full customer base. Download our Neuroscience and Customer Success white paper. Learn More!

Customer Success 51

Customer Success Customers Study Interaction 51

inmoment

AUGUST 4, 2020

Organizations are hemmed in by the very real restraints of time, budget, and resource allocation, which usually determines whether experience programs get greenlit at all. With that in mind, practitioners should strive to fold white papers, training guides, videos, and other useful tools into the branding process.

B2B 52

B2B Brands Exercises Video 52

Magellan Solutions

APRIL 8, 2021

White papers . Resourceful telesales campaigns respond to the accurate customer data. It takes a lot of time and company resources to use, train, and oversee a team personnel. Budgets are also watched under an ROI-focused microscope. This means you’ll be hard-pressed to find a buyer. Content ranges from: Videos .

B2B 52

B2B Strategy Social Media Advertising 52

Amity

MARCH 22, 2018

Yet, it’s not always simple to find the right balance between no-touch and white-glove onboarding. Instead, you’d grab a paper napkin and a plastic fork, then sit on the curb and enjoy your delicious taco. This gives customers access to the information they need, exactly when they need it.

Self Service 88

Self Service B2C Guidelines Customer Success 88

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Companies that constantly utilize staff as on-call resources often have no incentive to hire extra resources to truly do the job properly. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service 122

Customer Service Social Media Customer Satisfaction Customers 122

Education Services Group

MAY 11, 2018

Chartered to increase revenue and promote company growth, but don’t have the resources? Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. Extend customer coverage with outsourced resources. High churn rates.

Customer Success 40

Customer Success Engagement Customer Journeys Case Study 40

SaleMove

MAY 29, 2020

If you’d like to dig a little deeper into these topics, please check out our resources on Guided Small Business Banking or our Video Banking white paper. The post Lending a Hand with Small Business Lending appeared first on Glia Blog | Digital Customer Service Explained.

Banking 52

Banking Video Interaction Resources 52