CSM Practice

JANUARY 13, 2021

Some of the renewal management challenges for many businesses include : Lack of a customer-centric approach. Overwhelmed CSMs managing renewals, health, and expansion. In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively.

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How To Self Service Touchpoint Customer Centricity 98

CustomerSuccessBox

JUNE 24, 2022

Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue. Why you should invest in Customer Success? Easy retention via customer success.

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Customer Success Metrics Customer Retention Strategy 52

SurveySparrow

APRIL 28, 2023

As someone who went “product qualified what?”, I sincerely doubt I’m qualified to write a blog about product qualified leads. Product Qualified Leads (PQLs) are a type of lead that is highly valuable to companies because they have already used or shown interest in the product or service.

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Case Study How To Effort Score Metrics 52

ChurnZero

JULY 17, 2020

This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. One way to do this is by optimizing your renewal process. . Account Executive – A hunter.

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Sales How To Net Promoter Score Chief Customer Officer 59

BirdEye

OCTOBER 30, 2023

Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. A lot goes into building a strong and sustainable strategy to make your local business stand out. Understand your audience 2. Know your competitors 4. Build your community 8.

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Social Media Marketing Advertising Video 57

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Business data abounds, but are you taking full advantage?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. Track Customer Progress and Optimize Your Onboarding Process. Reduce Friction and Other Engagement Barriers.

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e-support Hospitality Healthcare Touchpoint 127

CustomerSuccessBox

FEBRUARY 28, 2022

Undoubtedly, this change has crept into the Customer Success world as well. This is why the blog explains why the ‘ LAER model in Customer Success’ is too important a topic to ignore. As a Customer Success professional, you’d know how difficult it is to expand your customer base. What is a LAER model?

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Customer Success Customer Engagement Sales Customer Journeys 52

BirdEye

APRIL 19, 2023

We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career. Your business should fill an area of the market that’s lacking. Clear revenue potential Now that you’ve figured out a need, the next question you should be asking is, “Is your idea profitable?”

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Social Media Consulting Ecommerce Financial 97

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. Not only does it listen to your issue properly, it gives you the answer in no time. It’s a partnership that creates a win-win situation for you.

Trends 52

Trends Self Service Customer Service Chatbots 52

ChurnZero

MAY 3, 2019

The following is a guest blog post by Sam Makad. . If you want your business to be successful in the long run, it pays to give priority to customer retention. So, let’s take a look at the best customer retention strategies that can help you hold on to your most-prized assets. Boost Your Value Proposition.

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Customer Retention Strategy CRM Customers 75

SurveySparrow

OCTOBER 7, 2023

In this blog, we will look into the meaning of DEI, explore the nuances, and uncover its potential to reshape workplaces for the better. It seeks to rectify historical disadvantages, ensuring that no one faces discrimination, bias, or systemic barriers that hinder their growth or success. It includes a lot of strategies and practices.

Policies 52

Policies Culture Leadership Innovation 52

Comm100

DECEMBER 1, 2017

CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. As you read these findings, think about what is most true for your contact center. As you read these findings, think about what is most true for your contact center.

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Contact Center Report Customer Journeys Customer Centricity 106

ProProfs Chat

JANUARY 7, 2020

It only takes one bad experience for the customer to swear off your business forever. . So, what is the most natural solution to ensure that your relationship with your customers becomes better? You can have a great product and a very talented staff. Your customer service team, of course! And rightfully so. .

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Customer Service How To Customer Journeys Customer Centricity 112

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Mentor Questions. Let’s get started!

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Customer Success Management Chief Customer Officer Customers 70

Grade.us

NOVEMBER 9, 2018

A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019.

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Advertising Resources Tools Social Media 26

BirdEye

DECEMBER 30, 2023

Did you know that a mere post of only 280 characters could unlock your brand’s potential? So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. Let’s dive in.

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How To Social Media Advertising Analytics 109

SmartKarrot

JUNE 24, 2021

The customer success community is one where members look out for each other. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. This can be CS blog communities, CS meetups groups, CS Slack teams, Forums and others. Customer Success Forums.

Customer Success 17

Customer Success Resources Leadership B2B 17

Grade.us

JANUARY 14, 2020

With the right approach, positive recommendations can spread like wildfire, boosting the traffic, leads and sales to your business. Here’s what we’ll cover today: Why are Facebook recommendations important to your business? Promoting your Facebook recommendations. Your Facebook point-of-contact.

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How To Social Media Advertising Analytics 51

BirdEye

MARCH 17, 2023

In the rapidly evolving marketplace of today, running a small business can be an uphill battle due to the multitude of tasks and responsibilities required for success. This is especially true for small businesses that manage more than one location in a lean setup and needs assistance/guidance in making sure that everything runs smoothly.

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Consulting Social Media Financial Strategy 98

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. The key to maintaining peak performance is to continuously optimize productivity and streamline operations.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Grade.us

SEPTEMBER 15, 2020

If your business sells services or products locally, the success of your business hinges on how visible you are on search engines. Automatically share your best reviews on your website and social media. Reading Time: 15 minutes. Google has become pretty smart. Pretty much everyone searches locally in 2020.

Social Media 58

Social Media Ecommerce Video Connections 58

BirdEye

JULY 3, 2023

In this guide, we’ll explore why affiliate marketing has become such a popular option for businesses and influencers, and how it can be used to create a mutually beneficial relationship. Common channels for affiliate marketing Tips for affiliate marketing success How do you track affiliate marketing success? billion by 2023.

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Sales Marketing Social Media Video 98

BirdEye

MARCH 27, 2023

Is there anything scarier than starting your own business? In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. So, put on your entrepreneurial hat, and let’s get started. It’s critical for vetting your ideas. What business should I start?

How To 10

How To Banking Insurance Social Media 10

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! LinkedIn : [link].

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Customer Experience Consulting Multi-Channel Leadership 132

Grade.us

JULY 25, 2017

New customers can’t tell you and your competition apart. You’re an expert, your customers are not. Customers can’t evaluate your B2B company They’re not experts. Most of the time they’re not even remotely familiar with your company’s area of expertise. Well, that’s pretty obvious.

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B2B Strategy Case Study Study 39

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SmartKarrot

JULY 16, 2020

Of the many old adages in the customer success business, one says that keeping the clients that are already using your software is way better than attracting the new ones. Client retention is all about acquiring your customers, boosting revenue, and saving up the company’s money. So you better watch out your wallet!

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Metrics eBook Customer Retention Strategy 10

BirdEye

FEBRUARY 15, 2023

Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last. With the help of a well-crafted social media strategy , dentists can experience higher patient engagement and improve their overall online reputation.

Social Media 96

Social Media Guidelines Video Entertainment 96

BirdEye

MARCH 8, 2024

Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? Social media is vital for every business, beginning with the crucial step of increasing your follower count on each platform.

Social Media 57

Social Media Tips Multi-Channel Groups 57

BirdEye

MARCH 29, 2023

Does generating leads and building a more prominent brand for your business through social media seem challenging? The key to unlocking the full potential of your social media presence is to improve your engagement rates. Why is social media engagement important for your business? Yes, you heard it right.

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Social Media Engagement How To Metrics 98

BirdEye

APRIL 6, 2023

Starting a business is a great way to fulfill your passions and make a living. It’s also an effective way to gain a more flexible lifestyle and greater independence you won’t find working for someone else. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

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Insurance Social Media Transportation Consulting 98

Call Experts

JULY 14, 2022

And, in this blog, we’ll address some essential tips help you know the HVAC business market and how to grow an HVAC business. . For example, knowing your customers and having a firm grip on your brand is essential. Partner with teams to outsource processes so you can focus on your core business! . Know Your Customers.

How To 10

How To Sales Contact Center Brands 10

BirdEye

NOVEMBER 30, 2022

Content is the most powerful tool that you can use to grow your brand on social media. You need a solid social media content strategy to create powerful content that will resonate with your followers. Set the right goals for your business Get S.M.A.R.T. with your goals 2. with your goals 2.

Social Media 52

Social Media Strategy How To B2C 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

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Resources System Software Financial 52

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. What’s the ‘3×3’ hashtag strategy?

Social Media 70

Social Media Trends Analytics Connections 70

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Learn everything you need to know about reverse logistics, including the types of logistics, the process involved, steps, benefits, challenges and how to use reverse logistics to create value for your business.

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Strategy Transportation Policies Ecommerce 52