SaleMove

NOVEMBER 3, 2023

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology. The post Interactions with Generative AI: Q&A with Jay Choi on Gen AI appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 93

Interaction Technology Customer Service Customers 93

Alida

AUGUST 4, 2020

A Q&A with Crystal Miceli, Vice President of Products. Q: Don't companies have enough data now in existing systems to know how customers feel without asking with an NPS survey?

Survey 130

Survey NPS System Data 130

ChurnZero

FEBRUARY 1, 2024

Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session. Q: Our CSMs each have 100+ clients of varying sizes. Q: What’s an effective strategy for when a customer gatekeeps you from engaging with others in their organization? A: It’s a common scenario.

Customer Success 52

Customer Success Strategy CRM Guidelines 52

Alida

JUNE 30, 2020

A Q&A with Crystal Miceli, Vice President and Head of Product Management.

NPS 227

NPS Management Customer Experience Customers 227

GetFeedback

JANUARY 15, 2020

Q: Myshka, why are you in the CX industry? . Yes, Customer experience is not just the service part — the place, the product, and much more. Q: How is your experience program structured? . Q: What does your team look like? . Q: What is a typical day for your team? . I love people. Meetings, haha! I’m just kidding.

Self Service 150

Self Service Culture Feedback Government 150

AWS Machine Learning

SEPTEMBER 7, 2023

Efficient control policies enable industrial companies to increase their profitability by maximizing productivity while reducing unscheduled downtime and energy consumption. In offline reinforcement learning, one can train a policy on historical data before deploying it into production. Train the algorithm on that data.

Data 94

Data Policies Training System 94

ImprintCX Articles

SEPTEMBER 1, 2023

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Q: What is your best piece of advice for CX leaders to be successful? Q: What has been your biggest pain point in driving CX at your organization?

Insurance 52

Insurance Retail Video Connections 52

ImprintCX Articles

JUNE 7, 2023

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Q: What is your best piece of advice for CX leaders to be successful? Q: What has been your biggest pain point in driving CX at your organization? Absolutely not.

Financial 52

Financial Airlines Consulting Loyalty 52

ChurnZero

JULY 6, 2021

Scott plays a central role in providing best-in-class services to ChurnZero’s rapidly expanding customer base by giving product guidance and investigating and helping to resolve product issues. . Q: Why did you join ChurnZero? Q: What’s one thing that surprised you about working at ChurnZero?

Meeting 98

Meeting Tips Customer Success Customers 98

ChurnZero

JULY 22, 2022

As Donna Weber , the world’s leading expert in customer onboarding, knows, onboarding is about more than completing product training and filling out checklists. Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product.

Gamification 98

Gamification Customers Sales Examples 98

ChurnZero

DECEMBER 21, 2023

For Tim’s answers to the questions in the Q&A session, scroll down. Q: If your customer has more than one need, how do you decide which to prioritize first—or you do you address them all at the same time? Q: What’s the best way to know or measure if you’ve implemented an effective loyalty builder?

Sales 52

Sales Customer Success Tourism Roadmap 52

Experience Investigators by 360Connext

JULY 14, 2020

It consisted of a short presentation from me, followed by an ‘Ask Me Anything’ Q&A in which I took questions from the audience. Our production values improved as we began using better broadcasting tools. As always, each session will be followed with a live Q&A session. Thanks, David!

Customer Experience 143

Customer Experience Customer Journeys Customer Centricity Culture 143

AWS Machine Learning

APRIL 8, 2024

One popular approach is using Retrieval Augmented Generation (RAG) to create Q&A systems that comprehend complex information and provide natural responses to queries. In this post, we explore how to harness the power of LlamaIndex , Llama 2-70B-Chat , and LangChain to build powerful Q&A applications. Query the knowledge base.

Knowledge Base 99

Knowledge Base Tools Data Training 99

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Clarivate

OCTOBER 25, 2021

As a next step in this journey, Bioinfogate will be fully integrated into the Clarivate product portfolio and renamed. Q: Is there anything I need to do as a customer in light of this transition? Q: Will my key contact change? . Q: How will this affect my products and services? .

Analysis 110

Analysis Analytics Innovation Brands 110

Interactions

SEPTEMBER 19, 2023

Jak Katterfield, Product Marketing Manager at Interactions, sat down to talk with Lindsay Washburn, Senior Digital Product Manager at Evergy, and Ed Anderson, Senior Manager CXT Technology at Vistra Energy. Q: How would you describe your roles and responsibilities within your respective organizations? Time flies!

Self Service 48

Self Service Interaction Contact Center Call Center 48

ClientSuccess

DECEMBER 14, 2021

CSMs are becoming more and more involved in the customer renewal and/or upsell process alongside sales team members because they are intimately familiar with how the customer is using a product and the value they see from the solution. Q: Is there growth potential? Q: Do you need to modify? Q: Let’s discuss, can we overcome?

Survey 90

Survey Strategy Sales Brands 90

Totango

AUGUST 21, 2020

Q: How is experience, particularly around human experience infused across customers, employees, and partners playing into this as Customer First is being scaled to massive levels? We try to infuse people’s experience and customer experience product experience into everything we do. A big part of that is coming into Totango now.

Innovation 115

Innovation Customer Success NPS Touchpoint 115

Clarivate

AUGUST 7, 2023

In product applications, the Dialog name will continue to be visible alongside the Clarivate logo. As an organization centred on innovation and transformation, our products and services are imagined, created, and improved in a continuous, connected lifecycle of innovation: discover, protect, commercialize.

Healthcare 52

Healthcare Innovation Brands Technology 52

ChurnZero

DECEMBER 21, 2022

Dave answers common questions from CS professionals in this webinar Q&A recap. So much so that we asked Dave to come back for a Q&A part two. Related reading: The webinar’s Q&A recap touches on topics that hit close to home for so many of us, such as how to spot the signs of excessive workplace stress, the no.

Customer Success 98

Customer Success Metrics Consulting Training 98

Comm100

MARCH 20, 2024

Interactive features like Q&A sessions engage citizens directly, enhancing transparency and trust. These efforts, combined with a commitment to transparency, accessibility, and citizen engagement, can transform the way governments communicate with their citizens, ultimately fostering a more trusting and productive relationship.

Government 188

Government Communication Self Service Chatbots 188

ChurnZero

JUNE 8, 2021

Q: What do you do for ChurnZero? Q: What is one word that you would use to describe your team? Q: What’s the best thing you accomplished last year? Q: What was your first job? Q: What do you like most about your career? Q: What’s your favorite way to unwind after a busy day? A: Meticulous.

Meeting 98

Meeting Management Touchpoint Customer Success 98

Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. How do you prioritize what feedback gets incorporated into the product roadmap? Read on to learn how these six product professionals listen and act on customer feedback. Chris Chumley.

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

MARCH 18, 2022

Q&A recap. Q: What’s the rationale for keeping the cadence on Monthly Recurring Revenue (MRR) versus Annual Recurring Revenue (ARR)? Q: In your version of logo retention rate, how would you treat customers on contracts that allow early opt out? Q: What’s the difference between Annual Contract Value (ACV) and ARR?

Metrics 98

Metrics Course Customer Success NPS 98

ChurnZero

AUGUST 26, 2022

When you do get to experience that rare endorphin buzz of getting caught up, it’s eclipsed by the fear of that next fire drill lurking around the corner, waiting for the perfect time to crash your productivity party. Q: What’s a healthy split between email catch-up vs. meetings vs. action items? Q: What’s the No.

How To 98

How To Roadmap Communication Tools 98

ChurnZero

JUNE 24, 2022

The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. A [Rob]: We do both. Should you combine or segment them?

Metrics 98

Metrics Software B2B NPS 98

Alida

JUNE 30, 2020

A Q&A with Crystal Miceli, Vice President and Head of Product Management.

NPS 130

NPS Management Customer Experience Customers 130

BirdEye

OCTOBER 31, 2023

Business name availability FAQs Q: Where can I check for business name availability? Q: What are the legal implications of using a taken business name? Q: What to do when my ideal business name is unavailable? Q: How can I ensure my business name aligns with my brand?

Social Media 111

Social Media How To Tips Brands 111

ChurnZero

OCTOBER 1, 2022

The Q&A portion of the webinar dug into CSQLs deeper—covering the ideal time to roll out a CSQL model and the biggest pitfalls of its implementation—while also delving into whether CSMs should close upsells, and how to assign CSM books when they own expansion. Q: Is there a difference in CSQL growth with B2B and B2C customers?

Customer Success 97

Customer Success B2C How To B2B 97

ChurnZero

MARCH 9, 2021

Q: What do you like about working at ChurnZero? . The product itself is awesome and works. This make my job way easier when I’m confident in the product and it’s capabilities. . This make my job way easier when I’m confident in the product and it’s capabilities. . Q: What was your first job?

Meeting 85

Meeting Exercises ROI Customer Retention 85

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

Social Media 52

Social Media Self Service Roadmap Insurance 52

SurveyGizmo

DECEMBER 21, 2022

When you need insights on your products or services, you need respondents from the right audience. Q: How many people are in a panel? Q: Are panel contributors compensated in any way? Q: Which sample provider do you use? Q: Can you find survey respondents in a certain state or city? What factors contribute to it?

Study 52

Study Survey Technology Report 52

AWS Machine Learning

APRIL 27, 2023

Learning algorithms For each question q , and model-generated answer and explanation m , we collected the following feedback: correct answer and explanation c , type of error present in m (denoted by t ), and error description d , as described in the previous section. Error Type StrategyQA Sports Understanding None 17.6% Missing Facts 50.4%

Feedback 66

Feedback Sports Examples Training 66

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. Extended Q&A. Here’s a short Q&A of some questions answered after the live event.

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

ChurnZero

MAY 19, 2020

Q&A: Brian Hartley, Senior Director, Customer Success, RFP360. Q: Why do you think it’s important to invest in Customer Success? Q: What’s the best thing a customer has ever said to you? Q: In your opinion, what makes your company better at Customer Success than others in the market?

Customer Success 98

Customer Success Consulting Customers Industry 98

ChurnZero

JULY 16, 2021

Q&A Recap. Q: How do you incorporate digital aspects into your existing customer journey? Then, you can move into things like automating product updates and things that are going to your customers. That’s probably a really good thing to talk through, especially if we’re talking about product updates.

Customer Journeys 98

Customer Journeys Touchpoint Customer Success Exercises 98

ChurnZero

APRIL 21, 2023

This approach uses self-service learning, embedded courses, and digital academies to reduce a customer’s reliance on CSMs and eliminate their role as the gatekeepers of product knowledge. Q: Have you fully transitioned from traditional (e.g., Enter digital customer education. Steve: By and large, yes.

Self Service 52

Self Service Training Course Customers 52