AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work.

Multi-Channel 96

Multi-Channel Sports Strategy Data 96

Gainsight

JULY 31, 2023

Sonos has taken customer support and engagement to new heights by leveraging Gainsight’s Digital Hub to build a comprehensive and centralized community that caters to customers’ self-service needs, consolidates valuable resources, and fosters user engagement. They want to soak up all of that knowledge,” says Solsø Korsgård.”

Self Service 52

Self Service Customer Centricity Innovation Resources 52

eGain Blogs

APRIL 10, 2023

According to them, knowledge management (KM) is the #1 technology that simultaneously improves operational performance, customer experience, and employee experience, and we agree. With knowledge technologies such as AI reasoning, you can do much more. How do you go about doing it? Premier IT analyst firm Gartner has the answer.

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Self Service Management Contact Center Average Handle Time 52

Gainsight

APRIL 8, 2024

By focusing on maximizing the value customers derive from products and services, companies can unlock new revenue opportunities and drive expansion within existing accounts. Community platforms offer customers a vibrant hub to connect, exchange insights, and glean valuable knowledge from peers.

Customer Success 52

Customer Success Training Engagement Customers 52

CSM Magazine

FEBRUARY 27, 2024

To succeed in this landscape, companies must have a knowledge management system that allows them to gather, analyse and utilise information effectively. A key tool for achieving this is an integrated knowledge platform. A unified knowledge platform ensures that decision-makers can access the insights easily.

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Innovation Social Media Trends Industry 52

Gainsight

FEBRUARY 28, 2024

That means it’s critical to empower our customers to be wildly successful with our products and services. As the SaaS market becomes increasingly competitive, customer communities have emerged as invaluable assets for businesses striving to enhance the customer experience and foster meaningful product engagement—efficiently and at scale.

Self Service 52

Self Service Innovation Knowledge Base Resources 52

eGain Blogs

MARCH 7, 2023

After all, what good are conversations and guidance to a destination, if the destination is erroneous knowledge or nothing? Integrated knowledge management: The Conversation Hub is tightly integrated with the eGain Knowledge Hub, allowing an integrated question and answer functionality.

Contact Center 52

Contact Center CRM Report Leadership 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

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Social Media Self Service Roadmap Insurance 52

Gainsight

MAY 24, 2023

Gainsight Digital Hub Digital Hub is one integrated experience for your clients—on the web and in-app—for knowledge base, self-service, community, product requests, Success Plans, and more. And it’s not just for small clients. Some of your biggest clients don’t need a QBR anymore.

Self Service 52

Self Service Knowledge Base Customer Success Sales 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

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Omni-Channel Self Service e-support Knowledge Base 97

Team Support

APRIL 3, 2024

TeamSupport offers a robust knowledge base, self-service portal, and interactive community hub where your customers can ask questions, share ideas, and solve issues even outside business hours. The system conveniently groups tickets, making it easier to identify recurring issues or customers who may require a little extra attention.

Self Service 52

Self Service Omni-Channel Social Media Knowledge Base 52

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Here’s what customers had to say about Gainsight Digital Hub: “inSided has undoubtedly changed our community strategy for the better.

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Leadership Gamification Analytics Customer Satisfaction 52

Team Support

JANUARY 26, 2021

Two-thirds of support demand is due to needing help with the adoption and application of products. Proactive support is also triggered by remote monitoring, alerting, and product “call-home” features. Provide in-product access to support resources including self-help materials and assisted expertise.

B2B 64

B2B e-support Knowledge Base Resources 64

TechSee

SEPTEMBER 21, 2023

Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. Sophie’s Hub and Spoke Design The Sophie AI Brain Sophie AI is a centralized, multisensory brain that powers multiple service applications across the enterprise.

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Meeting Self Service Contact Center Virtual Agent 109

CSM Magazine

JULY 21, 2023

They are finding invaluable insights not in traditional market research, but in their contact centres, the bustling hubs of customer and colleague conversations. Make better decisions: make better decisions about everything, from product development to marketing campaigns.

Customer Insights 52

Customer Insights Social Media Groups Chatbots 52

Playvox

NOVEMBER 16, 2021

The boost in product demand, fueled by more people working from home, as well as changing consumer lifestyles, meant Sweaty Betty had to grow its team to meet the surge in demand. Sweaty Betty built a training library in the Learning hub that’s part of its quality management solution. Or as some might say, puttin’ in the reps.

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Management Contact Center Gamification Retail 78

Gainsight

MARCH 9, 2023

Community allows your customers to engage with your product and brand on their own terms. It’s a space for customers to share best practices, trade product knowledge, and get the answers they need—all of which help people get the most out of your product and gain value from it. The result? Let’s take a look.

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Self Service Engagement How To Knowledge Base 52

Team Support

JUNE 3, 2020

Knowledge Base: The TeamSupport Knowledge Base is populated with different types of content on a wide range of topics, from “How do I…?” All of that can happen within the Community section (a TeamSupport user group of sorts) where all types of product discussion are strongly encouraged. And it’s certainly more empowering!

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Resources e-support Self Service Knowledge Base 64

ShepHyken

FEBRUARY 12, 2021

One Central Support Hub 24/7. Streamlining their internal operations and improving productivity. Firms should provide robust support for clients who want to find the answers without calling the contact hub. This starts with providing clear and clean instructions and a well-organized, up-to-date knowledge-base.

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Social Media Chief Customer Officer Call Center Video 109

NobelBiz

MARCH 26, 2024

With its ability to handle customer inquiries and route calls efficiently, IVR enhances customer satisfaction while optimizing agent productivity. Trust in the power of IVR to transform your contact center into a high-performing hub of customer engagement and success.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

Lithium

JULY 7, 2022

But thanks to the infinite knowledge of Google, chances are high that your customer found your community page through a Google search. A great place to start is our best practices article hub here. Now that you know the importance of community SEO, continue your knowledge with these Khoros resources. FAQ's on Khoros SEO.

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Social Media ROI Brands Sales 98

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Strategy Customer Experience 78

ViiBE Blog

MAY 26, 2021

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance. What is a knowledge management tool? What is a knowledge management tool? There are two main types of knowledge management systems.

Software 52

Software Management How To Knowledge Base 52

AWS Machine Learning

APRIL 8, 2024

RAG allows models to tap into vast knowledge bases and deliver human-like dialogue for applications like chatbots and enterprise search assistants. With these state-of-the-art technologies, you can ingest text corpora, index critical knowledge, and generate text that answers users’ questions precisely and clearly.

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Knowledge Base Tools Data Training 101

Elevio

OCTOBER 9, 2018

Like Baller Moms – who use SportsEngine’s product Tourney Machine to create tournaments that bring mothers and children together through sports. The challenge of creating knowledgeable customers. It’s really important to us that we’re creating knowledgeable customers,” she says. We love Hub,” she added.

Sports 69

Sports Self Service Trends Feedback 69

ChurnZero

SEPTEMBER 29, 2023

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. By recognizing customers, you build their confidence in the product and their understanding of its value. First product login: Trying something new can be intimidating.

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Case Study Course Knowledge Base Meeting 52

Totango

DECEMBER 23, 2019

Product update 22, 2019 Campaign . During the time we spent with you all, we learned that while a lot of customer data exists in systems, you and your team also have a great amount of knowledge about your customers that isn’t captured in a database. Customer Data Hub. To learn more, visit the Knowledge Base for release notes.

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Knowledge Base User Experience Tips Connections 63

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Introducing Gainsight Digital Hub Gainsight announced the solution: Digital Hub.

Customer Success 52

Customer Success Self Service Conference Resources 52

Help Scout

JUNE 1, 2021

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity. Having a centralized support hub also gives your team insight into what others are working on to help eliminate duplicate work. You need a specialized tool. What is help desk software?

Self Service 98

Self Service Software Knowledge Base Ecommerce 98

Kustomer

JUNE 6, 2023

The financial services industry, which includes commercial and retail banking, and wealth management, has become a hub for innovative ways to improve CX. Employees should immediately apply their new knowledge in practice situations. What Does Customer Service Look Like in the Financial Services Industry?

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Financial Company Customer Service Tips 98

Gainsight

MARCH 22, 2023

For instance, CS teams can work with Product to leverage in-app engagements that deliver the right information to users at the right time—automatically. A great example of how Gainsight does this is by asking customers what their primary roles and objectives are as they are onboarded in our Gainsight PX product.

Strategy 52

Strategy Self Service Touchpoint Examples 52

Inbenta

MAY 7, 2021

While customers appreciate politeness, knowledge of the product, and the ability to resolve issues – a quick response is prized above all. As well as technical knowledge, employees also need to brush up on their listening skills and develop empathy for the customer. Build a knowledge hub.

Customer Service 116

Customer Service Social Media How To Software 116

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. SageMaker JumpStart SageMaker JumpStart serves as a model hub encapsulating a broad array of deep learning models for text, vision, audio, and embedding use cases. Initialize DocumentStore and index documents.

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Knowledge Base Examples Data Analytics 70

Survicate

FEBRUARY 20, 2019

But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly. While they’re not an opinion, per se, they can drive your product development process to align with customer expectations. Feedback Hub.

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Feedback Management Survey Tools 81

Magellan Solutions

NOVEMBER 10, 2023

This country has a long history of language exchange with the UK, which has contributed to its great knowledge of English. India has a solid reputation in the IT and BPO industries and is a hub for companies looking for technology-driven solutions. Your path to enhanced efficiency and productivity starts here!

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Culture Government Financial Transportation 52

SurveySensum

SEPTEMBER 5, 2023

If not then imagine you found a SaaS product that is super easy to use and integrate. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Know What They Expect: Find out what your customers expect from your product.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

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Entertainment Guidelines Advertising Resources 96