CSM Magazine

NOVEMBER 11, 2020

Technology has become such an important part of our everyday life and imagining a day without a smartphone or going online is impossible for the huge majority of us. Let’s explain what Privacy Policies are encompassing and why it’s important to read these important documents. What is a Privacy Policy? Is There an Opt-Out Option?

Policies 52

Policies Social Media Measurement Data 52

InMoment XI

JANUARY 30, 2024

Positive experiences contribute to a positive image, and improved brand reputation management , which aids in differentiating your brand in the market. Foot Locker utilized InMoment’s AI technology to gather data into one place, and sort by sentiment so that customers with negative experiences could be contacted and prevented from churning.

Customer Experience Management 295

Customer Experience Management Software Customer Experience Management 295

C3Centricity

MAY 12, 2024

Today, most markets are saturated, and companies are fighting for the same customers. The company has a 365-day return policy and is known for going above and beyond for customers, such as when a customer service representative sent flowers to a customer who had lost her mother.

Loyalty 156

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 156

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. Content moderation is crucial for businesses using social media for marketing. Or do you prioritize freedom of speech above all else?

Social Media 52

Social Media Marketing Guidelines Advertising 52

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Insurance 52

Insurance Technology Policies System 52

AWS Machine Learning

MAY 9, 2024

The rapid advancements in artificial intelligence and machine learning (AI/ML) have made these technologies a transformative force across industries. It helps manage and scale central policies and standards. As maintained by Gartner , more than 80% of enterprises will have AI deployed by 2026.

Government 107

Government Policies Guidelines Leadership 107

InMoment XI

SEPTEMBER 27, 2023

Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount.

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Technology – key to successful customer retention strategies. Customer success – Gainsight.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Optimove

JUNE 27, 2019

A key element to marketing success is its relationship with IT. Although many technologies look to limit the dependency between the two groups when onboarding new technologies, marketers should continue to work hand-in-hand with their IT departments. Most marketing and IT teams interact daily.

Technology 73

Technology Tips Marketing System 73

2020 Research

AUGUST 16, 2022

Globalization and technology opened up a new world of possibilities for consumers to have their needs met, which requires attention and adaptability from companies and marketers alike. The need for quantitative data answers important questions about your business, such as: Is there a market for your product or service?

Trends 52

Trends Strategy Marketing Policies 52

BirdEye

MAY 9, 2024

In its report, Google showcases its relentless pursuit of maintaining a safe digital advertising environment, leveraging cutting-edge technologies like generative Artificial Intelligence (AI) and Large Language Models (LLMs) to enhance ad safety protocols. million advertiser accounts for policy violations.

Report 57

Report Advertising Policies Financial 57

Uniphore

JULY 10, 2021

As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media. Privacy Policy / Legal. Privacy Policy / Legal. Contact Us. +1

Call Center 223

Call Center Contact Center How To Case Study 223

Oracle

JANUARY 16, 2020

In 2018, shifting tax policies and a stock market setback combined to stanch the lifeblood of the vast majority of nonprofit organizations: Charity giving declined 1.7% Admittedly, limited budgets and restricted donations can hamstring a nonprofit on the technology front. With more than 1.5 With more than 1.5 Sufficient budget.

Trends 82

Trends Technology Social Media Insurance 82

CSM Magazine

JANUARY 31, 2024

The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. The market dynamics are in constant development as more personalized services that suit the customers’ needs and provide all kinds of flexibility are being prepared.

Insurance 59

Insurance Industry Self Service Customer Service 59

BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Detail roles and responsibilities, policies, and measurements. What percentage of your employees live within an hour of your primary market?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. Speech Analytics.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

Blake Morgan

FEBRUARY 28, 2023

Deloitte recently published a report called Buying into Better , highlighting the changing industry’s markets, models, and mechanics. Technology is advancing at exponential rates. Shifting economic policy. Changing national policies, international dynamics, monetary policies, and more greatly impact consumers.

Retail 111

Retail Industry Policies Consumers 111

QuestionPro Audience

MAY 24, 2019

What is a market research panel? 5 benefits of a quality market research panel. Why is a market research panel important? Best practices for market research panel recruitment: Pitfalls of a market research panel. Overcoming pitfalls of a market research panel. What is a market research panel?

Marketing 150

Marketing B2C Survey B2B 150

Comm100

JANUARY 17, 2024

How to lean into automation The importance of Human-bot Harmony Automation in customer service is a concept that is constantly evolving with the rapid advancements in technology. In the simplest terms, automation in customer service is about leveraging technology to handle routine tasks without human intervention.

Customer Service 193

Customer Service Chatbots Technology Interaction 193

Uniphore

JANUARY 26, 2022

Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. For more details, review our privacy policy. Current technologies and CX cost factors. You can unsubscribe anytime.

Banking 130

Banking ROI Policies Financial 130

ReviewTrackers

APRIL 18, 2022

In case you missed it, Google recently updated its review policy and added the following requirements: Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers. How to Interpret Google’s Review-Gating Policy Requirement. Work with a technology partner to ensure compliance.

Policies 132

Policies Guidelines Hotels Social Media 132

Clarivate

MAY 1, 2024

Are the powerful weight loss and diabetes treatments a lose-lose for medical technology companies? GLP-1 drugs like semaglutide (Ozempic®/Wegovy®) and tirzepatide (Mounjaro®/Zepbound®) spooked investors who feared that these treatments could disrupt a number of medical technologies, including surgical obesity interventions and orthopedics.

Trends 59

Trends Policies Technology Report 59

Uniphore

JANUARY 14, 2022

Organizations looking to differentiate must embrace modern technologies to meet increasing expectations for service excellence.? In this role, Alan leads IDC's Customer Experience research program as well as supporting IDC's Chief Marketing Officer research efforts. Before Uniphore, Vijai held senior marketing roles at Xactly, 247.ai,

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

SurveySparrow

JULY 27, 2023

Are you curious about the role of artificial intelligence (AI) in marketing? Wondering how it impacts businesses and if it’s the right choice for your marketing strategy? In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. What is AI Marketing?

Analysis 52

Analysis Marketing B2B Tools 52

Uniphore

NOVEMBER 11, 2021

Tasked with driving operational efficiency, productivity and growth, business leaders are turning to technology to bridge the gap between rising customer demands and limited human resources. For more details, review our privacy policy. You can unsubscribe anytime.

Customer Service Representative 130

Customer Service Representative Policies Customer Centricity Innovation 130

Optimove

JUNE 30, 2022

While we can’t call ourselves futurists just yet, this is pretty much what Optimove has done in the CRM marketing space. Back in 2017, at a customer event, we proclaimed that in the not-so-distant future – by 2027, to be exact – customer acquisition as we know it would be vanquished, and all marketing would become relationship marketing.

Marketing 52

Marketing Fashion Return on Investment ROI 52

Steve DiGioia

JUNE 26, 2023

But how is it that businesses throughout the years have built a fantastic and loyal customer base without any of these tactics and survived through depression, market loss, and new technology destined to make them obsolete? Celebrate Your Employees Including your employees in all promotions and marketing efforts.

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

Joe Rawlinson

OCTOBER 23, 2023

Improve your marketing strategy Cutting marketing expenses is a perfect solution for enhancing your bottom line. Improve your marketing strategy Cutting marketing expenses is a perfect solution for enhancing your bottom line. Improving your marketing strategy can help save money.

Insurance 78

Insurance Policies Financial Tips 78

West Monroe

MAY 8, 2023

Dana Peterson, Chief Economist & Center Leader of Economy, Strategy & Finance at The Conference Board breaks it all down—including how leaders can quickly adapt to turbulent economic conditions, navigate expanding geopolitical forces, and leverage technology like AI to tackle labor challenges. Featuring Dana M. Absolutely.

Banking 98

Banking Conference Policies Healthcare 98

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Forrester's Customer Insights

AUGUST 7, 2023

It is no exaggeration to say that generative AI (genAI) is everywhere these days, or that every function inside firms is scrambling to understand their company’s AI policies to avoid being out of compliance; to test the new technology to understand if it offers any competitive advantage; and to meet with agency and vendor partners […]

Competitive Advantage 26

Competitive Advantage Innovation B2B Marketing 26

Interactions

OCTOBER 15, 2020

Insurers will then need to consider how technology will come into play. 2: Adopt Technology-driven Claim Service. He also acknowledged that AI is an important part of optimizing customer experience and market engagement. 3: InsurTech to Meet the Increased Demand by Consumers for Technology Innovation from Insurers.

Insurance 62

Insurance Marketing Self Service ROI 62

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets.

Financial 102

Financial Multi-Channel Marketing Analysis 102

AWS Machine Learning

SEPTEMBER 19, 2023

VirtuSwap is a startup company developing innovative technology for decentralized exchange of assets on blockchains. VirtuSwap’s technology provides more efficient trading for assets that don’t have a direct pair between them. In the navigation pane on the left, choose Policies. Read more at virtuswap.io.

Policies 118

Policies Comparison Resources Groups 118

Experience Investigators by 360Connext

MAY 11, 2021

Technology and Tools. Many leaders want to jump straight ahead to the technology and tools they’ll use to manage CX. CXM is often wrongly defined as a technology platform when instead it should be defined as a way of doing business. Now consider technology and tools. What Should CX Technology Do?

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Uniphore

OCTOBER 4, 2021

The evolution of voice technology & conversational AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. For more details, review our privacy policy.

Customer Experience 100

Customer Experience Policies Customer Retention Customer Satisfaction 100

Beyond Philosophy

NOVEMBER 30, 2023

This situation can lead to policies and procedures that conflict between the groups. This increase in NPS also resulted in a ten percent revenue growth in a declining market. Budgets significantly affect whether you can afford the technology that can help you gather data and measure your results. All the rest are costs.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78