kommunicate

SEPTEMBER 15, 2023

The post WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023 appeared first on Kommunicate Blog. Here are a few statistics on WhatsApp that will blow your mind: Meta, which owns WhatsApp, is already dominating the social media space with [.]

Social Media 105

Social Media 105

NICE inContact

NOVEMBER 20, 2017

The post Interactive Voice Response – What it is, What it does, Where it’s going appeared first on inContact Blog. Interactive voice response (IVR) has been a staple of customer service for many years. While its requiem has been composed many times in the past, it is still around, alive and kicking.

Self Service 241

Self Service Interaction Multi-Channel Contact Center 241

Steve DiGioia

JUNE 17, 2021

You’ve heard me say that countless times on my blog. The post Technology Certainly Has Its Merits, But… – Tip #34 appeared first on Steve DiGioia Customer Service Blog. Technology Certainly Has Its Merits, But…. When automation and technology become the new “service goal”, the customer then comes second. TipsOnThursday.

Technology 130

Technology Tips Fashion Chatbots 130

Lumoa

APRIL 7, 2022

This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. Or, if you need more guidance, our helpful team is always on hand to answer any of your questions. We will also explore what factors influence NPS scores and how you can improve your NPS score and be more competitive.

NPS 208

NPS Net Promoter Score Industry How To 208

Steve DiGioia

JUNE 12, 2023

The post The Power of a Customer’s Name: 5 Ways to Use It to Your Advantage appeared first on Steve DiGioia Customer Service Blog. Using a customer’s name is a simple yet powerful way to improve their experience with your business. When a customer hears their name, it creates a sense of familiarity and personalization.

Tips 189

Tips How To Communication Loyalty 189

NICE inContact

MAY 15, 2019

The post Growth Hacking — What It Is, Why You Need It, and How to Do It appeared first on NICE inContact Blog. If you’re part of a team responsible for driving growth, you know how difficult it is to achieve a very challenging revenue goal only to start over the next quarter or year. That’s why smart leaders look for “growth hacks!”

Contact Center 136

Contact Center How To Consulting Loyalty 136

Uniphore

DECEMBER 27, 2021

The IT help desk is becoming an increasingly critical component for the hybrid workforce. However, despite its newfound prominence, many help desks struggle to effectively resolve its employees’ issues. Factor in that 33 percent of help desk staff report being dissatisfied, and it isn’t a pretty picture. Conversational AI may be the answer.

Self Service 211

Self Service User Experience Chatbots Consulting 211

Upstream Works

SEPTEMBER 8, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? appeared first on Upstream Works.

Connections 155

Connections Management 155

PeopleMetrics

JULY 17, 2018

P.S. What did you think of this blog post? A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). In this book , you’ll see VoC more than any other term, though you can use each of these terms interchangeably. So, what is CX measurement or VoC? Let’s start with what it is not.

Measurement 210

Measurement CEM Telecommunications Wireless 210

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. The post Guest Blog: Emphasizing the Human Side of Remote Work appeared first on Calabrio. Let’s face it, the workplace will forever look different. Are they personally doing okay?

Contact Center 241

Contact Center Customer Satisfaction Video Technology 241

NICE inContact

MAY 10, 2019

The post How Valvoline’s Service Team Pleased Two Very Diverse Constituents — Its CFO and Its Customers appeared first on NICE inContact Blog. Chief financial officers (CFOs) are notoriously tough customers when it comes to approving expenditures for new initiatives. Additionally, the company believed it was missing sales opportunities.

Automotive 149

Automotive Contact Center Return on Investment ROI 149

BirdEye

OCTOBER 31, 2023

In this blog, you’ll learn how to brainstorm name ideas, check business name availability, and ultimately secure a name that aligns with your brand vision and paves the way for your success. And when you hear “Coca-Cola,” you think of refreshment, the iconic red and white logo, and the unmistakable taste of a classic soda.

Social Media 111

Social Media How To Tips Brands 111

Eptica

JUNE 1, 2022

Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Published on: June 01, 2022. Read the full article on our parent company Enghouse Interactive’s site here.

Self Service 118

Self Service How To Interaction Strategy 118

Alliance by IFS

JANUARY 20, 2022

The post Cimcorp’s IT Strategy for Working Smarter with IFS Cloud appeared first on IFS Blog. Cimcorp Group is a manufacturer and integrator of intralogistics automation whose intelligent solutions have brought peace of mind to warehouses.

Strategy 123

Strategy Groups Innovation Customer Engagement 123

Comm100

JUNE 21, 2023

In this blog, we will reveal some college yield rates and ask the all-important question – what is a good yield rate for colleges? Yield rates at colleges in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and recruitment teams to track. What is a good yield rate for colleges?

Chatbots 130

Chatbots Financial Communication Connections 130

Calabrio

NOVEMBER 25, 2020

The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. Contact centers are increasingly focused now on unique and often customer-specific challenges that require a knowledgeable and skilled agent. The one-size-fit-all script no longer cuts it.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Forrester's Customer Insights

APRIL 10, 2024

This is the last of a three-part IT operational insight blog series that aligns with the complementary research reports from Forrester. Click the links for part one and part two of the free blogs for a complete perspective on operational insights delivered by AIOps and observability.

Management 31

Management Report Data Technology 31

ShepHyken

APRIL 21, 2017

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. Solving customer problems is expected. The key is to do it in such a way that also restores confidence, even when the customer is difficult. Shep Hyken. That’s impossible.” “No

How To 85

How To Airlines Social Media Communication 85

Comm100

FEBRUARY 6, 2023

Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. According to research compiled by CXINDEX , 86% of customers are willing to pay extra for a better customer experience, and 64% will recommend your brand if you offer an amazing experience.

Financial 191

Financial Trends Self Service Customer Experience 191

AirVote

OCTOBER 30, 2022

When linked to an Apple device (iPhone, iPad, Mac), it transmits its geolocation using Apple’s built-in FindMy app. How does it work? – AirTag uses Apple devices of other people within thirty feet nearby to transmit its position. The information is sent to Apple, and the owner can see the AirTag’s geolocation from their FindMy app. – No.

Connections 98

Connections Feedback Technology Data 98

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. It must be a well-orchestrated act. But knowing when customers are primed for expansion isn’t always obvious. It comes full circle,” says Chelsea.

ROI 98

ROI Data Examples Report 98

ClientSuccess

FEBRUARY 14, 2023

In this blog post, we’ll discuss how empathy can help businesses bridge the gap between customer satisfaction and meaningful engagement, plus tips to incorporate it into your strategy. But mistakes happen, and it’s essential to have a contingency plan for when they do. What is empathy?

Customer Success 80

Customer Success Customer Journeys eBook Exercises 80

ShepHyken

MAY 10, 2019

The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. Saves money and resources.

Resources 108

Resources Customers Groups Customer Service 108

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success. The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround.

Industry 59

Industry Management Healthcare Hospitality 59

Alliance by IFS

APRIL 11, 2022

The post From Civil Engineering to IT: Q&A with IFS Champion Michael Pfarrer appeared first on IFS Blog. Maintaining strong relationships with our customers is at the heart of everything we do at IFS, and the IFS Champions.

Customers 118

Customers Customer Engagement Engagement 118

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

kommunicate

OCTOBER 10, 2022

The post What is CSAT Score and How to Boost it Using Chatbots appeared first on Kommunicate Blog. Whether it involves your product or customer support, customer experience and satisfaction are the pillars of sustainability in business.

Chatbots 98

Chatbots How To Customer Satisfaction Customer Experience 98

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Clarivate

OCTOBER 31, 2023

Our latest Global Research Report from the Institute for Scientific Information (ISI) charts China’s research trajectory and its path of growth, quality and international collaboration. Over the last 40 years China’s research economy has experienced remarkable transformation and growth. Our analysis suggests this trajectory is likely to continue.

Policies 75

Policies Trends Analysis Report 75

Beyond Philosophy

FEBRUARY 27, 2020

, a significant psychological concept that plays into many decisions we make, that we discussed on a recent podcast. You might think the term describes super-exaggerated markdowns, but it doesn’t. . Hyperbolic Discounting is what happens when we have the choice between a reward now and a reward later. Which of those two options would you want? .

Financial 187

Financial Consulting Exercises Video 187

Totango

JULY 6, 2021

In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. Being able to quantify how loyal your customers are can help you evaluate where you stand with your clients, predict where your customer relations are going and take steps to strengthen their engagement and satisfaction.

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110

kommunicate

NOVEMBER 29, 2021

The post Whatsapp Chatbots for ECommerce – Why your business needs it appeared first on Kommunicate Blog. The post Whatsapp Chatbots for ECommerce – Why your business needs it appeared first on Kommunicate Blog. The eCommerce industry is like a rapid torrent. It is always in a state of a hurry to replace the existing.

Ecommerce 98

Ecommerce Chatbots Trends Industry 98

kommunicate

MAY 22, 2022

The post WhatsApp Cloud API : Everything you need to know about it appeared first on Kommunicate Blog. .” Mark Zuckerberg, Conversations Keynote speech, 2022 Mark Zuckerberg was not making a statement into thin air when he said these words during Meta’s first-ever Conversation’s event.

Meeting 98

Meeting 98

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. Happy employees, happy business. It’s not just a saying, it’s a strategic imperative. Meet Neha, a talented employee who consistently met targets. So, what is the solution here?

Culture 52

Culture Customer Satisfaction Loyalty Innovation 52

Beyond Philosophy

APRIL 4, 2024

However, ghosting happens in other arenas, too. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return. It feels like he disappeared off the face of the earth. Since ghosting is a relatively new phenomenon, we should talk about it here, too. The other person wonders what happened, probably forever.

How To 60

How To Fashion Communication eBook 60

Brad Cleveland Blog

APRIL 18, 2024

Many customer service leaders today are scratching their heads and wondering why it feels like it is harder than ever to be effective as a customer service leader. Why is that? What is making it more difficult to meet the … Continue reading → The post Why Is It Getting Harder to Be a Good Customer Service Leader?

Customer Service 52

Customer Service Meeting Customers Contact Center 52

NobelBiz

MARCH 19, 2024

Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms. We were able to train people easily, and deploy it to their computers in their home offices to keep productivity going!” All enabled by NobelBiz leading contact center technology. appeared first on NobelBiz.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59