eGain Blogs

FEBRUARY 13, 2024

Gen AI helps KM Gen AI accelerates each step of the KM lifecycle on a modern knowledge platform. Create/curate: Gen AI can draft knowledge content, using long-form, complex documents, and other enterprise sources. Deliver: Enterprises have boatloads of documents with “correct” content, but they are not “consumable” by users.

Customer Service 40

Customer Service Knowledge Base Government Consumers 40

Uniphore

JANUARY 25, 2022

Today, we’ve reached the other end of that period, where AI, automation and unified data are part and parcel of the modern enterprise. Don’t be surprised to see third-party players supplementing more day-to-day operations with digital solutions as industries everywhere continue to modernize. That was before the global pandemic.

Healthcare 130

Healthcare Video Banking Contact Center 130

Verint

JANUARY 31, 2018

Productivity in the back office requires integration, modernization and automation. So, an organization with 1,000 contact center agents would have 3,000 back office employees—and therefore three times the opportunity to optimize the business and provide customer experience excellence.

Contact Center 39

Contact Center Insurance Healthcare Banking 39

Forrester's Customer Insights

OCTOBER 30, 2023

In 2024, we’ll see SaaS sales hit 75%, genAI drive modernization efforts, and at least one vendor megadeal. Learn more in Forrester’s 2024 enterprise software predictions.

Software 52

Software Marketing Sales Trends 52

Forrester's Customer Insights

NOVEMBER 9, 2023

In Forrester’s 2022 report on browser security, we discussed enterprise browsers — a solution that Talon Cyber Security delivers, along with an extension, for protecting this modern endpoint. Recent news of Palo Alto Networks announcing intentions to acquire Talon Cyber Security demonstrates the importance of securing the browser.

Marketing 54

Marketing Report Trends 54

eGain Blogs

FEBRUARY 29, 2024

As you look for modern AI-powered KM solutions to help you ride this wave and boost your career, why risk it with unproven startups or mega-vendors who will trap you into vendor lock-in and multi-year white-elephant projects? based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.

CRM 72

CRM Innovation Customer Engagement Report 72

Totango

APRIL 13, 2022

In this article, we’ll look at the mistake of not approaching customer success with a modern mindset. . In order to be successful, keep your customers happy and continue providing them the value they want from your product, you need to be approaching customer success with a “modern” mindset. A Modern Mindset Needs a Modern Platform.

Customer Journeys 91

Customer Journeys Course Customer Success Tools 91

CSM Magazine

OCTOBER 4, 2023

A modern certificate manager platform can lift the entire TLS/SSL certificate management burden away from your IT staff. Modern browsers will flat-out refuse to connect with a website that does not pass the standard TLS handshake process. Sectigo offers a comprehensive array of enterprise-grade PKI management solutions.

Management 59

Management Ecommerce System Sales 59

Circular Edge

MARCH 4, 2024

To learn more, schedule a one-on-one meeting and engage with digital resources, visit [link] Ascend Read More “What AtomIQ delivers is a low-code/no-code development platform that enables organizations to deploy one universal app with a modern UI to realize unified user experiences across their ERP and beyond.

Case Study 40

Case Study User Experience Conference Chatbots 40

Wootric CX Blog

JANUARY 6, 2021

This next step in our evolution means great things for our customers and other businesses seeking a modern approach to CX improvement. . Our customers will also be able to tap into InMoment’s expertise and enterprise solutions as their CX needs evolve beyond our turnkey approach. Read the official press release here. .

Omni-Channel 105

Omni-Channel Innovation Net Promoter Score Chief Customer Officer 105

CSM Magazine

JUNE 21, 2023

In the modern business landscape, data has become an incredibly powerful resource. Enterprises across the globe are leveraging information to make informed decisions and gain a competitive edge. Analyzing this data can help enterprises tailor their marketing messages and outreach efforts to better resonate with SMBs.

Data 52

Data Financial Social Media Trends 52

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. To download “Leveraging Breakthrough Service to Transform Your B2B Enterprise” click here. To view this free educational event, please click here.

B2B 105

B2B Report Roadmap Competitive Advantage 105

Circular Edge

FEBRUARY 26, 2024

JDE Orchestrator Studio, JDE BSSV Request a Reference Call " * " indicates required fields Name First Last Corporate Email Address * Company Name * Email This field is for validation purposes and should be left unchanged.

Advertising 40

Advertising Innovation Training Data 40

AWS Machine Learning

NOVEMBER 8, 2023

However, modern applications often consist of extensive code, demanding significant computing resources. Although the direct environmental impact might not be obvious, sub-optimized code amplifies the carbon footprint of modern applications through factors like heightened energy consumption, prolonged hardware usage, and outdated algorithms.

Resources 100

Resources Analytics Software Data 100

CSM Magazine

APRIL 20, 2021

Calabrio , the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence. Learn more about Calabrio Enterprise CXI. About Calabrio.

Customer Centricity 64

Customer Centricity Analytics Report Connections 64

Forrester's Customer Insights

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

Management 49

Management Technology Meeting Innovation 49

Circular Edge

MARCH 5, 2024

API Integrations: Many modern third-party software providers offer Application Programming Interfaces (APIs) that allow for seamless integration with JDE. Middleware and ESBs: Enterprise Service Buses (ESBs) and middleware solutions act as intermediaries between JDE and third-party systems, facilitating data exchange and transformation.

Software 52

Software Government B2B System 52

Esteban Kolsky

APRIL 26, 2022

huge, huge, huge issue in the enterprise that we are not even acknowledging the “what to do to be ready” section reads like a lot of the talking and writing i am doing for modern-day CX — who knew? analytics translators – talks to the issue of data literacy, or rather the lack of it.

How To 60

How To Analytics Data 60

Team Support

DECEMBER 8, 2023

Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Right fit Before delving into the vast array of customer support software options, it's crucial to define your specific requirements. Consider the size of your business and your support team.

Software 105

Software Omni-Channel Social Media Analytics 105

West Monroe

MARCH 14, 2024

This unique “multilingual” ability has made us an invaluable partner to thousands of ambitious enterprises and more than half of the top 100 private equity firms. Our collaborative innovation projects, such as the one we just recently completed early this year with a Fortune 100 retailer to quickly capture a $2.5

Data 40

Data ROI Banking Financial 40

CSM Magazine

JULY 28, 2022

In the process of creating an enterprise or organization, the foundations of the personnel management system are usually laid. The effectiveness of the enterprise’s functioning, in general, will depend on the extent to which this system will be formed competently and rationally. Use it and get benefits!

Software 59

Software Management Gamification Self Service 59

Forrester's Customer Insights

JULY 1, 2022

Enterprises are using cloud and cloud-native technologies to digitally transform their businesses to be more creative, adaptive, and resilient.

Strategy 26

Strategy Software Technology Data 26

AWS Machine Learning

JUNE 13, 2023

Implementing a modern data architecture provides a scalable method to integrate data from disparate sources. Organizations can maximize the value of their modern data architecture with generative AI solutions while innovating continuously. They also need a user interface for natural language questions.

Data 73

Data Analytics Connections Sales 73

ECXO

MAY 15, 2023

But this first-party data strategy works best when it’s anchored with modern technology that consolidates customer data and makes it available to other systems. One of the best ways to do this is with a customer data platform (CDP). The ideal CDP ingests data, manages identities, segments audiences and provisions/activates the data.

Tips 133

Tips Net Promoter Score Advertising Customer Journeys 133

Totango

JUNE 15, 2022

Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Don’t leave this important strategic initiative to disconnected spreadsheets, monolithic platforms, modern work tool band-aids, or force-fit tech solutions.

Customer Success 101

Customer Success Customer relationships Exercises Communication 101

ShepHyken

DECEMBER 23, 2022

Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. Communications systems will need to do more than support hybrid work as organizations require solutions that can help them adapt to changing conditions and modernize their business.

Communication 70

Communication Contact Center Return on Investment System 70

Kustomer

JANUARY 8, 2024

Personalization and customization are possible, but only for enterprise-level plans. The community forum is only available for high-tiered users subscribing to the Pro and Enterprise plans. And you don’t need an expensive enterprise plan to use customization features. This includes custom workflows, reporting, and integrations.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Merkle

DECEMBER 1, 2021

In this third installment of our four-part series on the challenges of driving content with speed, scale, and agility – and new approaches to achieving that capability in today’s enterprise organizations – Adam Lavelle speaks with his dentsu colleague, James Thomas, about how their agency helped one global insurance brand build a more unified, modern, (..)

Insurance 52

Insurance Brands 52

Forrester's Customer Insights

SEPTEMBER 8, 2023

Data fabric has been gaining traction in the enterprise.

Data 57

Data Analytics 57

Forrester's Customer Insights

NOVEMBER 2, 2022

Cloud-native is core to modern IT infrastructure, thanks to the power of the Kubernetes distributed compute backbone. The era of cloud-native transformation is here.

Strategy 49

Strategy Technology 49

West Monroe

OCTOBER 11, 2023

IT standards and security best practices While most utilities have taken to digital modernization in many shapes and forms (e.g., IT teams are preoccupied with keeping the lights on—with supporting enterprise projects an additional item on an overflowing plate. NIST, ITIL, EPA, etc.);

Government 52

Government Guidelines Culture Groups 52

Talkdesk

JUNE 27, 2019

Digital transformation initiatives are underway all across the enterprise, with the primary goal being to compete and win on customer experience. . Why are enterprise contact center digital transformation initiatives lagging? After all, what other department touches the customer more than customer service?

Self Service 79

Self Service Contact Center Customer Centricity System 79

CSM Magazine

JUNE 17, 2021

The companies’ latest integration enables mutual clients to implement Yext’s modern AI search platform on Zendesk help centers, agent consoles, and ticket forms. Yext Support Answers , released in May, is a suite of enterprise search solutions built on Yext’s AI-powered platform for customer support use cases.

Self Service 52

Self Service Customers Customer Satisfaction Data 52

CSM Magazine

AUGUST 1, 2023

Businesses are adapting to evolving customer expectations by investing in modern technology for optimised processes and personalised experiences. ” AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises.

Connections 52

Connections Omni-Channel Technology Customer Expectations 52

Totango

APRIL 1, 2022

Canvas’ modern visual interface makes it easy and fun to design, build, run and optimize your customer journey in one place. The post How to Use Visual Collaboration to Create Winning Customer Experiences appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Experience 118

Customer Experience How To Conference Customer Journeys 118

CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Connections 52

Connections Customer Connectedness Analytics Call Recording 52

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. Quadient named a Leader .

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52