BirdEye

JANUARY 25, 2024

92% of consumers read two or more reviews before forming an opinion about a business. 50% of consumers read five or more reviews before forming an opinion about a business. 53% of consumers will not consider using a business with less than four stars. Watch the Free Demo Now. Request a demo today to learn more.

Social Media 110

Social Media Brands How To Multi-Channel 110

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart. billion mark. billion mark.

Consumers 60

Consumers Brands Social Media Analytics 60

NetBase

JULY 23, 2020

There’s a disconnect when comparing consumer reports and surveys against consumer sentiment. “ Consumer Reports, formerly Consumers Union , is an American nonprofit consumer organization dedicated to unbiased product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.”.

Consumers 52

Consumers Survey B2C Social Media 52

BirdEye

APRIL 17, 2024

The policy helps viewers distinguish between AI-generated fiction and reality, safeguarding the authenticity of content consumed online. Watch a demo to know more about how Birdeye and its AI-driven solutions can propel businesses ahead of the curve. This emphasizes the platform’s commitment to transparency as a core value.

Policies 64

Policies Social Media Video Guidelines 64

BirdEye

FEBRUARY 2, 2023

Today, 100K businesses use Birdeye for digital interactions with 100M consumers. We want to increase that 10x to serve 1M businesses and 1B consumers. For more information about Birdeye, watch our demo or schedule time with a Birdeye product specialist. I recently shared that vision while in Davos for the World Economic Forum.

Social Media 98

Social Media Innovation Touchpoint Culture 98

BirdEye

AUGUST 31, 2023

In this article, we discuss how you can automate Google reviews from satisfied customers and build your credibility. Be Found Wherever Your Customers Search Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO What is a Google review? Automation can make it easy.

Guidelines 111

Guidelines Feedback Resources Policies 111

Thematic

FEBRUARY 29, 2024

Over the last thirty years, Lendingtree has expanded from a marketplace for home lending to consumer lending and insurance too. They’ve simplified the historically complex loans landscape for consumers, while driving leads and loan value for lenders. What makes a consumer keep using the marketplace? He formed Lendingtree.

Marketing 62

Marketing Competitive Advantage Analysis Insurance 62

BirdEye

NOVEMBER 9, 2023

They allow users to share their experiences and find suggestions that meet their needs. Watch the Free Demo Now. See Pricing FREE DEMO Top 16 insurance review sites you must know about To boost your insurance business’s reputation, check out these popular insurance review sites in the industry.

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

NOVEMBER 22, 2023

Consider the following online review statistics: 92% of consumers read at least two reviews before doing business with a company. Friends and family are the most trusted resources for evaluating reputation, immediately followed by customer reviews. More reviews More revenue Collect and manage law firm reviews effortlessly with Brideye.

Management 111

Management Policies Feedback Tips 111

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly.

Consumers 59

Consumers Meeting Brands Ecommerce 59

CloudCherry

JANUARY 16, 2020

Stacy’s Bio: Fearlessly dedicated to revolutionizing & differentiating brands through (CX) Customer Experience management & measurement. Includes maximizing employee engagement to fuel customer loyalty and referrals beyond price factors. Request a demo. Follow Stacy’s blog at DoingCXRight.com.

B2C 195

B2C Ecommerce B2B NPS 195

NetBase

MAY 30, 2019

When offering a top-notch experience is your product, you’ve got your work cut out for you in today’s consumer-empowered climate. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Such is the lot of hospitality and restaurant brands.

Hospitality 56

Hospitality Analytics Report Consumers 56

BirdEye

NOVEMBER 14, 2023

If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. According to our research : Consumers research a local business before making a purchase 68% of the time. 93% of consumers read two or more reviews when researching a company.

Financial 59

Financial Banking Social Media Comparison 59

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Well, it’s not.

Tools 52

Tools Software Marketing Analytics 52

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. Putting “Experience” Back in Experiential.

Analysis 40

Analysis Consumers Analytics Comparison 40

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. Putting “Experience” Back in Experiential.

Analysis 40

Analysis Consumers Analytics Comparison 40

BirdEye

OCTOBER 16, 2023

81% of consumers search online before physically going into a store. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. From there, you start proactively managing your online reviews. Viola, you’ve successfully put reputation management SEO into practice.

Strategy 110

Strategy Management Brands Video 110

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. Manually analyzing this feedback can be time-consuming and prone to human biases. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business.

Feedback 108

Feedback Strategy Social Media Analysis 108

BirdEye

NOVEMBER 8, 2023

Storage facility review website FAQs Collect and manage reviews effortlessly with Birdeye Why storage facilities need reviews First, let’s talk about a few of the reasons why generating reviews is crucial for your storage business. Consumers want to know that other people like them have had good experiences with your business.

Advertising 59

Advertising Consumers Social Media Feedback 59

BirdEye

JANUARY 17, 2024

Watch the Free Demo Now. See Pricing FREE DEMO Common use cases for social media approval workflows From multi-location businesses to digital agencies and cross-departmental collaborations, you can adapt your approval workflow to meet the needs of your unique situation. Watch a demo today to get started.

Social Media 109

Social Media Multi-Channel Software Feedback 109

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. Birdeye – all-in-one platform Struggling with restaurant reputation management? But are you showing up in those search results?

Tips 109

Tips Management Social Media Feedback 109

BirdEye

SEPTEMBER 8, 2023

Online reputation management for financial service firms involves the strategic monitoring, improvement, and maintenance of the public perception of these organizations on digital platforms. Given that financial services are highly regulated and deal with sensitive personal and financial information, consumer trust is paramount.

Financial 105

Financial Tips Management Social Media 105

NetBase

MAY 8, 2019

Understanding Consumer Behavior. One important component of his advice, revolved around the importance of understanding consumer behavior – and how it sets businesses apart, long-term: Is Wayfair’s business model unsustainable? Your brand is amazing, no doubt, but your potential consumer base is certainly a subset of “everyone.”.

Consumers 49

Consumers Case Study Analytics Retail 49

BirdEye

SEPTEMBER 15, 2023

Using AI in sales helps businesses manage administrative and non-consumer-facing tasks such as lead generation, lead scoring, categorization, and follow-ups. AI is adept at collecting valuable insights from vast amounts of data to understand customer behavior and inform further sales strategies. Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

NetBase

MAY 14, 2019

And we see many of these brands consistently clearing that hurdle thanks to customer experience (CX) analytics informed by Next Generation Artificial Intelligence (AI). AI offers CPG brands the ability to understand precisely what consumers are talking about and which information requires action. Using AI to Connect the Dots.

Analytics 43

Analytics Consumers Effort Score Comparison 43

BirdEye

OCTOBER 12, 2023

A negative customer review is any feedback that paints your brand in an unfavorable light. Research suggests that any starred review below 4 might turn off future customers. In truth, consumers are more understanding than you may think. And take the steps to solidify your commitment to customer service.

Feedback 59

Feedback Consumers Customers User Experience 59

BirdEye

SEPTEMBER 11, 2023

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Benefits of AI reputation management for businesses Positive reviews and feedback attract more customers, while negative sentiments can drive them away.

Management 59

Management Brand Values Resources Social Media 59

BirdEye

NOVEMBER 28, 2023

That’s why investing time and effort into managing their reputation is an absolute must for these sectors to stay afloat. These high-risk, public-facing sectors often share traits like: Direct consumer impacts: When things go wrong in these sectors, it’s not just a minor setback.

Industry 59

Industry Management Healthcare Hospitality 59

BirdEye

OCTOBER 31, 2023

According to our research: 78% of consumers are highly or somewhat unlikely to select a local business with a poor reputation. 68% of the time, consumers research a local business before making a purchase. This allows you to easily manage your business profile and presence in Google services and local search results.

How To 111

How To Guidelines Tips Management 111

NetBase

AUGUST 5, 2020

And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. Airlines, cruise ships and resorts are examining how to re-open and provide the safest experiences for consumers, by addressing their biggest concerns. The State of Travel Today. In the U.S.,

Travel 98

Travel Industry Social Media Hotels 98

BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). 33% of verified Google Business Profiles use Google messages.

Automotive 59

Automotive Hospitality Healthcare Retail 59

BirdEye

DECEMBER 28, 2023

This strategy effectively promotes local businesses and offers, attracts nearby customers, and increases foot traffic. According to recent studies, 53% of consumers have acted on a geofence alert containing a special offer or discount​. Watch the Free Demo Now. Why geofencing marketing is important for your business?

Marketing 59

Marketing Advertising Social Media Tips 59

BirdEye

SEPTEMBER 1, 2023

Watch the Free Demo Now. See Pricing FREE DEMO How to create an Instagram story highlight Adding Instagram Highlights is the easiest on a mobile app because the Instagram desktop website has fewer features. Here are ten ways you can use highlights to capture the attention of consumers in your digital marketing campaign.

Social Media 59

Social Media Telecommunications Brands Consumers 59

BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). 33% of verified Google Business Profiles use Google messages.

Automotive 52

Automotive Hospitality Healthcare Retail 52

BirdEye

AUGUST 23, 2022

According to the National Retail Federation, 83% of consumers say convenience is an important part of the shopping experience. In fact, about 60% of consumers prefer using their credit cards over cash because paying with cards is more convenient. Watch our free demo to learn more about Birdeye Payments.

Banking 98

Banking Software Ecommerce Loyalty 98

BirdEye

AUGUST 25, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is social shopping? Using influencer marketing increases your brand awareness among consumers highly likely to buy products like yours. Birdeye also enables you to engage with your customers and monitor all activity.

Social Media 98

Social Media How To Ecommerce Advertising 98

BirdEye

NOVEMBER 8, 2023

FAQs on eCommerce review sites Unlock your business potential by listing on these eCommerce review sites To truly elevate your brand experience, you must be listed and engage regularly on these third-party review sites. eCommerce sites are important because: Users can post reviews, ratings, and comments on their purchasing experiences.

Ecommerce 59

Ecommerce Travel Hotels Social Media 59