BirdEye

AUGUST 7, 2023

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

Strategy 52

Strategy Sales Marketing Social Media 52

BirdEye

FEBRUARY 21, 2023

Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? Whether short or long-form, video is the preferred way to consume social media content. Because of this, it’s a popular choice for both businesses and consumers.

Social Media 98

Social Media Management Multi-Channel Analytics 98

SurveySensum

OCTOBER 10, 2023

But what happens when that takes time because your customer feedback platform doesn’t provide you the option of responding to customer feedback directly from the tool? The entire process becomes time-consuming. This is a major drawback of Delighted and here’s a customer review on that: Source 3.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools.

NPS 52

NPS Multi-Channel Survey Feedback 52

BirdEye

AUGUST 28, 2023

FAQs on social media profile Boost your business with a 5-star social media profile with Birdeye The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO What is a social media profile? Ask us how today.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

BirdEye

JULY 10, 2023

With Birdeye’s competitive benchmarking feature , multi-location businesses can compare and analyze how their individual locations are performing against one another. Watch our free demo to see how it all works. This essential understanding, lets you set tangible goals and track advancement over time.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

BirdEye

OCTOBER 11, 2023

Delighted customers become brand advocates. SEV is a multi-location med spa combining Boutique experience with affordable pricing. It’s not just about providing a great experience or doing a great job during that one appointment. Every touchpoint needs to have value additions done to delight customers these days.

Sales 109

Sales Social Media Customers Multi-Channel 109

InMoment XI

JANUARY 17, 2024

Happy customers are more likely to choose the same hospitality brand for future stays or visits, while also recommending the brand to others, contributing to repeat business and long-term profitability. Guest experience differentiates your brand. Guest experience management drives data-driven decision-making.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. Watch the Free Demo Now.

Marketing 109

Marketing How To Multi-Channel Tips 109

BirdEye

FEBRUARY 27, 2024

Know your customer The most effective campaigns start with knowing your audience well enough to craft the perfect message and choose the right advertising platform. This data should inform you what your customers like about you, their pain points, and why they chose you over competitors.

Advertising 62

Advertising Automotive Social Media Multi-Channel 62

BirdEye

DECEMBER 5, 2023

A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation. 87% of consumers did not choose a business if they had a negative review in the last twelve months. Watch the Free Demo Now.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies. I reviewed over 20 different offerings.

Company 109

Company Management Social Media How To 109

BirdEye

FEBRUARY 23, 2024

It can be written and verbal communication, spanning various channels and formats. You can only have stellar customer communication through streamlined and effective business communication. You can create a transparent, informed, engaged workforce using internal newsletters, town hall meetings, and feedback channels.

Communication 62

Communication Multi-Channel Culture Social Media 62

BirdEye

OCTOBER 10, 2023

Your retail business actively takes steps to influence what people online see, think, and experience when communicating with your brand. Various studies have shown that consumers’ exposure to online reviews will influence their online retail shopping behavior. What is a good reputation management strategy?

Retail 109

Retail Strategy Management Social Media 109

BirdEye

AUGUST 21, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is social media SEO? While there are many content distribution and discovery channels, social media SEO is vital in bringing them together. Starting conversations with customers, encouraging them to join the brand’s messaging and building a stronger community.

Social Media 98

Social Media How To Multi-Channel Tips 98

BirdEye

FEBRUARY 12, 2024

In this blog, we’ll explore common approaches to multi-location social media management, key challenges, and proven strategies to streamline efforts and unify your brand voice across all your business’s social presences. Table of contents What is multi-location social media? Watch the Free Demo Now.

Social Media 57

Social Media Multi-Channel Tips Brands 57

BirdEye

SEPTEMBER 25, 2023

Omnichannel communication support A quality AI marketing tool learns the style and voice of your real estate or property management company. This allows an AI assistant to monitor multiple channels, help customers, and capture leads across multiple channels. Watch the Free Demo Now. See Pricing FREE DEMO 5.

Marketing 109

Marketing Social Media Advertising e-support 109

BirdEye

DECEMBER 5, 2023

For example, online reputation management in the financial services industry impacts consumer confidence directly. Competitive advantage In a crowded market, having a strong reputation can be the deciding factor for customers. Businesses with better reputations often stand out and attract more customers.

Brands 108

Brands Management Social Media Analytics 108

BirdEye

NOVEMBER 29, 2023

Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. Is your brand story consistent across all marketing channels?

Trends 57

Trends Tips Tools Marketing 57

BirdEye

JANUARY 11, 2023

This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer. What are the benefits of social media for multi-location businesses? This will lead to more meaningful connections between the business and the customer.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. As customers, we all check online reviews before booking a hotel, trying a new restaurant, or buying a high-ticket item.

Tools 52

Tools Brands Social Media Multi-Channel 52

customer sure

JANUARY 16, 2024

Customer Experience (CX) is a broad term describing how customers interact with and feel about your business. With that in mind, Customer experience management is the process of interpreting, measuring and improving CX. The advent of digital technology means even more considerations now shape experiences.

Customer Experience 62

Customer Experience Customer Journeys Management Net Promoter Score 62

BirdEye

SEPTEMBER 4, 2023

Within the Instagram Creator Marketplace, companies and influencers can access vital statistics, analytical tools, and a channel to hold discussions. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 109

Social Media Policies Brands Multi-Channel 109

BirdEye

NOVEMBER 30, 2023

Negative comments or controversies can quickly tarnish a brand, emphasizing the need for a proactive approach to reputation management. Sharing behind-the-scenes content, customer testimonials, and responding promptly to inquiries contribute to an authentic and credible online presence.

Social Media 113

Social Media Management Guidelines Brands 113

BirdEye

DECEMBER 5, 2023

For example, online reputation management in the financial services industry impacts consumer confidence directly. Competitive advantage In a crowded market, having a strong reputation can be the deciding factor for customers. Businesses with better reputations often stand out and attract more customers.

Brands 62

Brands Management Social Media Analytics 62

BirdEye

NOVEMBER 16, 2022

The way a business approaches customer review management can directly impact and improve its reputation and branding. Reviews initially started as a way for customers to share their experiences, but they’re now a full-fledged marketing channel. Why businesses need customer review management software.

Software 98

Software Management Multi-Channel System 98

BirdEye

MARCH 22, 2024

A Birdeye study reveals that 65% of consumers discover local businesses in a straightforward manner: They recognize a need, initiate a Google search, explore options through Google My Business listings, and select a business. This builds trust in the consumer base and helps them convert visitors into customers. You’re not alone.

Examples 57

Examples Multi-Channel Sales Industry 57

BirdEye

SEPTEMBER 11, 2023

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. A positive customer experience, as necessary as it is, is a significant challenge for many businesses.

Customer Experience 112

Customer Experience Self Service Social Media How To 112

BirdEye

FEBRUARY 21, 2023

71% of consumers who’ve had positive experiences with brands on social media are more likely to refer them to family and friends. Birdeye social media statistics At Birdeye, we pride ourselves on providing the best possible reputation and customer experience service to our customers. billion unique users monthly.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

MAY 15, 2023

Engaging within industry-specific networks via social media channels helps you connect with people receptive to your message. With social selling, you can promote your brand’s values, messages, products, services, and campaigns on a channel that customers are most active on. Start by monitoring brand mentions across channels.

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

BirdEye

OCTOBER 27, 2023

10 proven customer acquisition strategies What is customer acquisition cost? What are the elements of customer acquisition? What is a customer acquisition strategy? A customer acquisition strategy is a business’s well-planned and organized approach to attract and gain new customers.

Strategy 57

Strategy Social Media Multi-Channel Advertising 57

BirdEye

APRIL 7, 2023

It is also possible that a lead had more than one touchpoint before becoming a customer. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Customer Acquisition Cost The customer acquisition cost (CAC) is comparable to the return on marketing investment.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

DECEMBER 26, 2023

This is a massive loss for businesses and signifies a negative customer experience. Additionally, Birdeye research shows that 62% of consumers who face a negative experience move on to a competitor. Secure a local number to gain trust in the market, especially if they are a multi-location business.

Call Recording 109

Call Recording Video System Communication 109

BirdEye

SEPTEMBER 29, 2023

One solution is to embed social media content from multiple sources — show off all of your best content from all of your channels. Increase visitor time on the page As any social media marketing team knows, it’s challenging, expensive, and time-consuming to deliver quality content on the regular.

Social Media 57

Social Media Examples How To Video 57

Thematic

JULY 13, 2022

A customer of ours is a large multi-national telco in Europe. For the past 5 years, they've been a customer of Thematic. Some solutions will expect you to provide data already cleaned of this additional chat - and data cleaning is tedious and time consuming. I have feedback in multiple languages.

Feedback 71

Feedback Analytics Analysis Multi-Channel 71

BirdEye

MARCH 17, 2023

A good business consultant should have the skills to research business needs, market trends, and consumer preference. Key sales skills that consultants should possess include effective communication, product expertise, customer service, sales demoing, negotiation skills and prospecting skills.

Consulting 98

Consulting Social Media Financial Strategy 98

BirdEye

FEBRUARY 6, 2023

While many traditional marketing strategies available, social media is one of the most critical channels for healthcare brands and professionals to connect with younger audiences seeking information online. Communicate your values Research shows us that consumers have begun to choose brands based on their values.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19